Some customers may see the following message when connecting an iPod to iTunes 7.2 or later on a computer running Windows Vista.

Solution

Microsoft has released an update for Windows Vista that addresses a situation where ejecting iPod from Windows Explorer or by using the "Safely Remove Hardware" feature in Windows Vista could corrupt your iPod. Apple recommends Windows Vista customers who own an iPod install this software update. For information on how to install this Microsoft hot fix, refer to the "Update your software" section below. Tip: iPod can ]]> Wed, 30 May 2007 17:20:23 -0500 Release date: Fri, 23 Sep 2005 13:44:38 -0500; Views: 14390 http://docs.info.apple.com/article.html?artnum=62018 Read below answers to the most frequently asked questions about iPod's battery. For additional information, see the Apple Batteries website.

1. What kind of battery does iPod have?
   
2. How long does the battery last?
   
3. How long does it take to charge the battery?
   
4. How do I charge my iPod's battery?
   
5. Do I need to "prime" my iPod's battery by letting it charge for 24 hours before I use it the first time?
   
6. Do I need to completely empty the battery before charging it, and ]]> Fri, 23 Sep 2005 13:44:38 -0500 Release date: Fri, 18 Jun 2004 07:33:57 -0500; Views: 6407 http://docs.info.apple.com/article.html?artnum=61118 iPod
   To turn iPod on, press any button. To turn it off, press and hold the Play button.
   When iPod is turned off, it goes to sleep. For more information see iPod: About Sleep, Deep Sleep, and Sleep Timer
   If iPod doesn't turn on, the Hold switch may be set, or its internal battery may need to be charged.

   iPod shuffle
   To turn off iPod shuffle, move the switch on the back of iPod shuffle to the off position.
   Tip: When iPod shuffle is off, the green stripe by the switch is not visible.

   To start ]]> Fri, 18 Jun 2004 07:33:57 -0500 Release date: Wed, 1 Jun 2005 06:09:34 -0500; Views: 1599 http://docs.info.apple.com/article.html?artnum=60957 You should not partition, format, or change the formatting of iPod's hard disk using Disk Utility, Windows Explorer or other utility unless you are performing troubleshooting steps that require this step.

   iPod, iPod mini, and iPod shuffle cannot play music if you format or partition the hard disk.

   iPod only works (as a music player) when its hard disk is formatted for the appropriate platform using the Mac OS Extended (HFS Plus) or FAT32 formats. Do not reformat the disk using Mac OS Standard (HFS), New Technology File System (NTFS), or UNIX File System (UFS) formats.

   ]]> Wed, 1 Jun 2005 06:09:34 -0500 Release date: Thu, 16 Nov 2006 08:58:04 -0600; Views: 1538 http://docs.info.apple.com/article.html?artnum=302773 If you're looking for a particular song on your iPod and browse by artist (select Music > Artists), you may notice that some songs that you know are on your iPod are missing. This can happen if a song file is missing the album name information from its ID3 tag. You will be able to find such songs in the Songs menu.

   To assign an album name to a song file:

   1. Open iTunes.
   2. Select the song or songs that ]]> Thu, 16 Nov 2006 08:58:04 -0600 Release date: Tue, 16 Sep 2003 07:33:57 -0500; Views: 663 http://docs.info.apple.com/article.html?artnum=61915 Symptom

      iPod unexpectedly skips to the next song while playing a song.

      Products affected

      • iPod

      Solution

      1. Open iTunes and delete the song that skips from your music library.
         
      2. Insert the audio CD for the song(s) that skip in your computer.
         
      3. Use iTunes to Import the song from CD again.
      A note about copyright
      This software may be used to reproduce materials. It is licensed to you only for reproduction of non-copyrighted materials, materials in which you own the copyright, or materials you are authorized or legally permitted to reproduce. If you are uncertain about your right to copy any material, you should contact your legal advisor. ]]> Tue, 16 Sep 2003 07:33:57 -0500 Release date: Thu, 6 Jul 2006 15:00:26 -0500; Views: 653 http://docs.info.apple.com/article.html?artnum=93953 If your Windows-compatible PC won't start up until you disconnect your iPod, the computer's BIOS¹ may be configured to start from a FireWire or USB drive.

      If this is the case, you will see a black screen with a flashing white cursor at the top of the screen. Once you disconnect iPod, the computer starts up normally.

      This can happen if:

      • Your Windows PC is capable of starting up from FireWire or USB drives.
        and
        
      • The BIOS of your Windows PC has been configured to look for an external startup disk before looking for an internal startup ]]> Thu, 6 Jul 2006 15:00:26 -0500 Release date: Mon, 9 Oct 2006 12:04:06 -0500; Views: 643 http://docs.info.apple.com/article.html?artnum=61713 While iTunes for Windows allows you to connect multiple iPods simultaneously, this is not supported, and unexpected behavior may occur.

        Although FireWire and USB allow multiple devices to be connected to the computer at the same time, iTunes works best with only one iPod connected at a time. If you plan to use multiple iPods with the same computer, eject and disconnect one iPod before attaching another.

        ]]> Mon, 9 Oct 2006 12:04:06 -0500 Release date: Sun, 17 Dec 2006 22:57:22 -0600; Views: 597 http://docs.info.apple.com/article.html?artnum=304914 Our new user's guides will lead you through the basic steps to get you started fast. You’ll find links to the latest software downloads, installation instructions, helpful troubleshooting guides, and where to go to learn more.

        iPod + iTunes

        iPod	iPod shuffle	iPod Nano	iTunes

        Macs

        Mac Portables	Mac Pro and Mac Mini	iMac

        ]]> Sun, 17 Dec 2006 22:57:22 -0600 Release date: Thu, 6 Jul 2006 07:46:16 -0500; Views: 566 http://docs.info.apple.com/article.html?artnum=61565 With iPod 1.1 software or later you can scroll backwards or forwards to any point in a song while it is playing. This feature is sometimes called "scrubbing."
        1. From the Now Playing screen, press the Center button. A diamond symbol indicates the point in the song that is selected.
           
        2. Use the scroll wheel to go to any point in the song. The diamond symbol moves as you scroll, and the elapsed time and time remaining indicators change.
           
        3. The song continues playing from the point where you stopped scrolling. You may also press the Center button to continue playing.
           

        ]]> Thu, 6 Jul 2006 07:46:16 -0500 Release date: Tue, 11 Jan 2005 09:30:20 -0600; Views: 564 http://docs.info.apple.com/article.html?artnum=300493 disk mode first. If you don't, it will appear as if you have to make the target computer (the one that you're transferring files to) the owner of iPod shuffle; doing so will erase the contents on the iPod shuffle.

        ]]> Tue, 11 Jan 2005 09:30:20 -0600 Release date: Wed, 31 Jan 2007 12:25:35 -0600; Views: 556 http://docs.info.apple.com/article.html?artnum=61695 Learn how iPod software works with Audible spoken word files.

        iPod 1.2 software and later can play Audible spoken word files, which are easily recognized by their filename extension: ".aa".

        Tip: All audio books purchased from the iTunes Store are Protected AAC files recognized by the filename extension "m4b".

        You can purchase spoken word content from the iTunes Store, or from audible.com.

        Audible Formats

        When you purchase a book from Audible, depending on the title, you may be able to download it in several different formats. iPod only works with Audible 2, 3, and 4 formats. The different formats ]]> Wed, 31 Jan 2007 12:25:35 -0600 Release date: Tue, 11 Jan 2005 09:29:13 -0600; Views: 549 http://docs.info.apple.com/article.html?artnum=300498 To do this, press and hold the Play/Pause button for 3 seconds. The LED will flash orange three times to signal that the buttons are now locked. While the buttons are locked, you will not be able to adjust the volume or pause playback.

        To unlock the buttons, press and hold the Play/Pause button for 3 seconds. The LED will flash green three times. You can now adjust the volume, change songs, or pause playback.

        ]]> Tue, 11 Jan 2005 09:29:13 -0600 Release date: Wed, 13 Sep 2006 11:31:43 -0500; Views: 508 http://docs.info.apple.com/article.html?artnum=303924 Learn how to use your iPod with our step-by-step instructions and easy-to-follow movies about the following topics:

        • Syncing to your iPod
        • Transferring purchased music and videos from iPod to your computer
        • Maximizing iPod Playback Time
        • Moving Your Music Library to Another Computer
        • Solving Problems
        • and more...

        Visit www.apple.com/support/ipod/tutorial

        ]]> Wed, 13 Sep 2006 11:31:43 -0500 Release date: Fri, 10 Nov 2006 08:27:14 -0600; Views: 507 http://docs.info.apple.com/article.html?artnum=304800 Issue or symptom

        You may notice that the status light on the iPod shuffle may not change from orange to green after prolonged charging (two or more hours).

        Products affected

        • iPod shuffle (Second Generation)

        Solution

        If you observe this condition, you should take the following steps.

        1. Disconnect the iPod shuffle (Second Generation) from the dock.
        2. Turn the iPod shuffle (Second Generation) off.
        3. Wait for 5 to 10 seconds.
        4. Turn the iPod shuffle (Second Generation) back on.

        The status light on the iPod shuffle (Second Generation) should now be green indicating that it is charged.

        ]]> Fri, 10 Nov 2006 08:27:14 -0600 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 502 http://docs.info.apple.com/article.html?artnum=61599
        
        
        
        Globe icon for streaming songs
        
        
        
        
        Later versions of iTunes use a broadcast icon for streaming songs
        
        Related documents
        93861: Songs are not copied to iPod
        150284: Adding songs from the Internet to your library
        ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Tue, 11 Jan 2005 09:30:47 -0600; Views: 486 http://docs.info.apple.com/article.html?artnum=300497 When this option is selected, songs are converted to 128 kbps AAC files when you transfer them to iPod shuffle (the song files in iTunes aren't affected). Please note that you will need QuickTime 6.4 installed to use this option. If you have an earlier version of QuickTime, iTunes won't allow you ]]> Tue, 11 Jan 2005 09:30:47 -0600 Release date: Mon, 4 Jun 2007 21:05:21 -0500; Views: 486 http://docs.info.apple.com/article.html?artnum=300528 If you leave your iPod shuffle or iPod nano connected to your computer when you restart or start up a Windows-compatible PC, you might encounter up to a 3-minute delay on startup. You can either wait it out (if you don't mind waiting), or disconnect your iPod shuffle or iPod nano and wait until the computer has started before reconnecting it.

        For more information on this situation and how to permanently avoid it, read this article.

        On certain older Power Macintosh G4 desktop computers, your computer may boot into Open Firmware if your iPod nano is connected on startup. ]]> Mon, 4 Jun 2007 21:05:21 -0500 Release date: Tue, 13 Sep 2005 07:49:54 -0500; Views: 415 http://docs.info.apple.com/article.html?artnum=302204 When you request service for your iPod or iPod shuffle on our website, you will receive a box or envelope with a letter that contains instructions on how to return your iPod to Apple.

        If you've received a box that didn't contain the letter, or you've misplaced the letter, click the link below for your iPod to download and view the letter in PDF format (you will need a PDF reader such as Apple Preview or Adobe Reader to view these files).

        • iPod return instructions (PDF)
        • iPod shuffle return instructions (PDF)
        • Additional iPod replacement information for Windows users ]]> Tue, 13 Sep 2005 07:49:54 -0500 Release date: Mon, 26 Jan 2004 09:33:57 -0600; Views: 352 http://docs.info.apple.com/article.html?artnum=93655
          To aid in the proper positioning of the ear bud, open your ear canal a little wider when you insert the ear bud. Everyone's ears are different, but you can usually do this by grasping either the upper or lower part of your ear and pulling gently away from your head with one hand while slowly inserting the tip of ]]> Mon, 26 Jan 2004 09:33:57 -0600 Release date: Fri, 3 Nov 2006 16:53:50 -0600; Views: 268 http://docs.info.apple.com/article.html?artnum=304693 While connecting your iPod shuffle (Second Generation) to the dock, inadvertently pressing and holding the Volume Down button ( - ) may cause the iPod to not be seen by iTunes. If this happens, follow these steps:
          Mac users
          
          1. Remove iPod shuffle (Second Generation) from the dock.
          2. Reset your iPod shuffle (Second Generation). To reset, switch the power on, then off—and leave the power off for 5 seconds. This will reset your iPod.
          3. Reconnect your iPod shuffle (Second Generation) to the dock for it to be properly recognized.
          
          
          Windows users
          1. In the Notifications area of the Taskbar, ]]> Fri, 3 Nov 2006 16:53:50 -0600 Release date: Fri, 18 Feb 2005 12:31:29 -0600; Views: 241 http://docs.info.apple.com/article.html?artnum=300872 When an iPod shuffle is connected to AirPort Express, please note that its LEDs will flash orange, indicating that it is in disk mode, and that its front and back LEDs will not turn green when it's fully charged. To check the charge of iPod shuffle, disconnect it from AirPort Express and then press the ]]> Fri, 18 Feb 2005 12:31:29 -0600 Release date: Mon, 4 Jun 2007 21:05:20 -0500; Views: 215 http://docs.info.apple.com/article.html?artnum=300526 This document is for the original iPod shuffle
             The iPod shuffle (Second Generation) comes with a required dock and cable.

             Because of iPod shuffle's width, you may not be able to connect it to certain USB ports on your computer. If that's the case, you can use the iPod shuffle Dock or a third-party USB extension cable to make the connection. These items are available at the Apple Store under iPod Accessories.

             This issue could occur with any computer, display, or USB hub with recessed or ]]> Mon, 4 Jun 2007 21:05:20 -0500 Release date: Tue, 11 Jan 2005 09:30:59 -0600; Views: 185 http://docs.info.apple.com/article.html?artnum=300560 * . " / \ [ ] : ; | = ,

             This also affects any characters you type using the Option or Control keys (like a bullet - Option-8). Note that the period before the three character extension (.mp3, .aac, .jpg) is not considered as part of the file name in this case. This doesn't affect audio ]]> Tue, 11 Jan 2005 09:30:59 -0600 Release date: Tue, 22 Aug 2006 14:35:00 -0500; Views: 159 http://docs.info.apple.com/article.html?artnum=300505 This article does not cover iPhone support in iTunes. For more information about iPhone support in iTunes, click here.

             If you see a song in iTunes with a gray dot next to it, it means the song has not been synced yet to the iPod shuffle or Motorola phone featuring iTunes. Once you sync the song, the dot will go away.

             

             While the song is being synced, the dot will change into two rotating arrows.

             

             The gray dot may remain next to the song if it could not be ]]> Tue, 22 Aug 2006 14:35:00 -0500 Release date: Tue, 11 Jan 2005 09:29:29 -0600; Views: 147 http://docs.info.apple.com/article.html?artnum=300494 To prevent this, go into the iPod preferences and turn off the "Convert higher bitrate songs to 128 kbps AAC for this iPod" option. Another way to ensure good quality is to rip the songs from the original CD directly to 128 kbps AAC files.

             This option was designed primarily for larger AIFF or Apple Lossless Encoder files.

             A ]]> Tue, 11 Jan 2005 09:29:29 -0600 Release date: Tue, 10 May 2005 06:49:31 -0500; Views: 144 http://docs.info.apple.com/article.html?artnum=60963 iPod and iPod shuffle have many electronic parts that can become warm under normal usage, particularly the hard drive, flash memory, and the battery. When these parts become warm, iPod's exterior may also become warm to the touch. This is normal.

             iPod may become warm to the touch when:

             • charging the battery.
             • updating the music library with iTunes.
             • used as an external FireWire hard drive.
             ]]> Tue, 10 May 2005 06:49:31 -0500 Release date: Thu, 29 Sep 2005 07:40:07 -0500; Views: 133 http://docs.info.apple.com/article.html?artnum=300506 If you rename iPod shuffle in iTunes, the name will not change in the Finder.

             You can rename your iPod shuffle so the Finder displays the new name if you have access to a Mac with 10.3.4 or later and built-in USB or a Windows-compatible PC that works with iPod shuffle. Check here for system ]]> Thu, 29 Sep 2005 07:40:07 -0500 Release date: Wed, 27 Feb 2008 21:54:32 -0600; Views: 127 http://docs.info.apple.com/article.html?artnum=307494 iPod shuffle (2nd generation) is available in 1 GB and 2 GB capacities. The 2 GB model can hold up to 500 4-minute songs in 128-kbps AAC format.

             Issue

             Customers using the 2 GB model with iPod software 1.0.3 may notice that iTunes displays a 480 song maximum in the Settings tab when the iPod is connected to iTunes as shown below:

             

             Products affected

             • iPod shuffle (2nd generation)

             Solution

             To resolve this issue, update iPod shuffle (2nd generation) to iPod software version 1.0.4 or later. For more information about iPod shuffle specifications, please visit www.apple.com/ipodshuffle/specs.html.

             ]]> Wed, 27 Feb 2008 21:54:32 -0600 Release date: Thu, 9 Aug 2007 19:29:23 -0500; Views: 124 http://docs.info.apple.com/article.html?artnum=306269 Issue

             When iPod shuffle is in a very low battery state, it may take up to 90 seconds after being connected to the computer before the device appears in iTunes.

             Products affected

             • iPod shuffle (2nd Generation)

             Solution

             Connect your iPod shuffle to a computer or wall charger and leave connected for at least 90 seconds. During this time iPod shuffle should have an amber light, but will not appear in iTunes. After 90 seconds, the iPod shuffle will appear in iTunes (if connected to a wall charger, then reconnect the iPod shuffle to the computer).

             ]]> Thu, 9 Aug 2007 19:29:23 -0500 Release date: Wed, 23 Feb 2005 04:07:26 -0600; Views: 122 http://docs.info.apple.com/article.html?artnum=300924 iPod shuffle Battery Pack requires iPod shuffle Software 1.1 or later. The battery pack may not operate as expected with iPod shuffle Software 1.0. To update your iPod shuffle software, use the latest iPod Updater and follow the steps here. ]]> Wed, 23 Feb 2005 04:07:26 -0600 Release date: Tue, 28 Feb 2006 11:39:01 -0600; Views: 84 http://docs.info.apple.com/article.html?artnum=303346 The Kensington Adapter for iPod shuffle allows you to connect an iPod shuffle to accessories that require a dock connector.

             

             If you use this adapter to connect your iPod shuffle to the iPod Hi-Fi dock, you'll hear audio feedback during playback.

             You can connect the iPod shuffle to iPod Hi-Fi's audio input port using a cable with a 3.5 mm stereo miniplug on both ends.

             

             Contact Kensington for support information regarding the Kensington Adapter for iPod shuffle.

             Important: Information about products not manufactured by Apple is provided for information purposes only, and does not ]]> Tue, 28 Feb 2006 11:39:01 -0600