Apple Support - Most Popular Qmaster Articles http://www.apple.com/support/ Apple Support - Most Popular Qmaster Articles from Apple Inc. en-us Copyright 2008 Apple Inc. 1440 Sun, 7 Sep 2008 02:20:33 -0500 Apple In house red apple http://www.info.apple.com/images/red-ac-apple.gif http://www.apple.com/support/ <![CDATA[New features in Apple Qmaster 2]]> Release date: Wed, 11 May 2005 08:22:55 -0500; Views: 111 http://docs.info.apple.com/article.html?artnum=301454 Apple Qmaster 2 includes some new features, enhancements, and changes. Here's an overview of some of the most significant features. For more information on these features and their use, see the Apple Qmaster 2 User Manual and the Distributed Processing Setup guide.

Shared Cluster Storage

This new feature offers automated and simplified shared storage devices set-up. Cluster administrators can select a directory for cluster storage use, and computers in the cluster will automatically access this location, as needed. Compressor users have additional options for how data is stored and transferred.

QuickClusters ]]> Wed, 11 May 2005 08:22:55 -0500 <![CDATA[Apple Qmaster: Cleaning up cluster storage]]> Release date: Wed, 11 May 2005 06:31:57 -0500; Views: 41 http://docs.info.apple.com/article.html?artnum=301390 If you are using Apple Qmaster with cluster storage and an error occurs, some partial files may be left on the designated cluster storage location. Check the cluster storage location to make sure that no partial media files are left there. If you find any, delete them and submit the job again.

This is more likely to occur if you're using Compressor and Apple Qmaster together.

(You can install Apple Qmaster from Final Cut Studio, DVD Studio Pro 4, or Shake 4.)

]]> Wed, 11 May 2005 06:31:57 -0500 <![CDATA[Some Xsan configurations will cause an error when using Distributed Processing for Compressor]]> Release date: Tue, 29 Aug 2006 16:53:28 -0500; Views: 21 http://docs.info.apple.com/article.html?artnum=302279 Symptom or Issue

If you submit a Compressor batch to a QMaster cluster, the batch may not get processed and you'll get the following error instead:

NewMovieFromFile failed -2048.

This issue is caused by some Xsan volume configurations and affects the following products:

  • Compressor 2.x
  • QMaster 2.x
  • Xsan 1.x
    • ]]> Tue, 29 Aug 2006 16:53:28 -0500 <![CDATA[Pro Apps Update 2006-02]]> Release date: Tue, 26 Sep 2006 13:19:06 -0500; Views: 20 http://docs.info.apple.com/article.html?artnum=304275 Pro Applications Update 2006-02 addresses several issues with underlying frameworks and shared components for Apple's professional applications and is strongly recommended for all users of Final Cut Studio 5.1, Final Cut Pro 5.1, Motion 2.1, Soundtrack Pro 1.1, DVD Studio Pro 4.1, LiveType 2.1, Compressor 2.3, Apple Qmaster 2.3, and Final Cut Express HD 3.5.

    Pro Application Update 2006-02 updates the following components

    HDVCodec

    HDVCodec addresses performance fixes with certain decks and also improves video quality specifically superblack preservation.

    This update is required for customers using Final Cut Pro 5.1 and above.

    DVCProHDCodec

    DVCProHDCodec addresses performance and stability issues.

    This update is required for customers ]]> Tue, 26 Sep 2006 13:19:06 -0500 <![CDATA[Compressor/Apple Qmaster versions 2.3 and earlier and version 3.0 not supported on Mac OS X 10.5 Leopard]]> Release date: Thu, 6 Dec 2007 20:50:55 -0600; Views: 20 http://docs.info.apple.com/article.html?artnum=307134 Issue or symptom

    Compressor/Apple Qmaster versions 2.3 and earlier and version 3.0 are not supported on Mac OS X 10.5 Leopard.

    Products affected

    • Compressor 2.3 and earlier versions and version 3.0
    • Apple Qmaster 2.3 and earlier versions and version 3.0

    Solution

    Compressor and Apple Qmaster 2.3.1 and later or version 3.0.1 or later are supported on Mac OS 10.5 Leopard. Use Software Update to ensure you have the latest updates.

    ]]>     Thu, 6 Dec 2007 20:50:55 -0600     <![CDATA[About Pro Applications Update 2005-02]]> Release date: Thu, 20 Oct 2005 13:22:58 -0500; Views: 19 http://docs.info.apple.com/article.html?artnum=302323 Pro Applications Update 2005-02 addresses several issues with underlying frameworks and shared components for Apple's professional applications, and is strongly recommended for all users of Final Cut Studio, Final Cut Pro 5, Motion 2, Soundtrack Pro, DVD Studio Pro 4, LiveType 2, Compressor 2, Apple Qmaster 2, and Final Cut Express HD 3.

    Pro Applications Update 2005-02 updates the following components:

    • Helium.framework
      • Helium 2.0.2 addresses underlying issues with PAL to NTSC transcoding.
      • Addresses the field inversion (image jitter) issue when using Compressor to transcode from HDV to Standard Def MPEG-2.

    • DesktopVideoOut.component
      DesktopVideoOut 1.2.3 addresses issues with DCD Main.
      • ]]> Thu, 20 Oct 2005 13:22:58 -0500 <![CDATA[Compressor 2: Distributed processing may seem slow]]> Release date: Wed, 13 Jul 2005 06:46:45 -0500; Views: 18 http://docs.info.apple.com/article.html?artnum=301927 When you use Compressor 2.0 to distribute processing, it may take more time to complete a batch if one or more of the computers in the cluster has a slower processor or processors. You'll notice this much more when a batch contains only one source movie with few settings applied to it.

      To resolve this issue, update Compressor to version 2.0.1 using Software Update, and update all computers in the cluster to Apple QMaster 2.0.1.

      ]]>       Wed, 13 Jul 2005 06:46:45 -0500       <![CDATA[Final Cut Studio Resources]]> Release date: Thu, 27 Apr 2006 09:09:03 -0500; Views: 18 http://docs.info.apple.com/article.html?artnum=300732 Final Cut Pro Product Support

      Support
      In the United States and Canada, all new registered users of Final Cut Studio receive 90 days of complimentary software support via telephone from the date of purchase. In addition, ]]> Thu, 27 Apr 2006 09:09:03 -0500 <![CDATA[Final Cut Studio: Third-party appearance themes may cause issues]]> Release date: Thu, 31 May 2007 21:34:31 -0500; Views: 17 http://docs.info.apple.com/article.html?artnum=305566 Issue

      If you have installed third-party appearance modifications or other software designed to supersede the Mac OS X user interface, Final Cut Studio's window contents and other graphic elements may become corrupted or may display artifacts or distortion.

      Solution

      Disable or remove the third-party appearance modifications if they interfere with the display or functionality of Final Cut Studio applications.

      Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.

      ]]>       Thu, 31 May 2007 21:34:31 -0500       <![CDATA[Compressor 1.2.1 and Apple Qmaster Node Installer incompatibility]]> Release date: Fri, 10 Jun 2005 10:16:24 -0500; Views: 12 http://docs.info.apple.com/article.html?artnum=301741 After using the Apple Qmaster Node Installer that comes with Apple Qmaster 2 on a computer with Compressor 1.2.1, Compressor will quit unexpectedly when you open it.

      This does not occur with Compressor 2 included with Final Cut Studio, Final Cut Pro 5, DVD Studio Pro 4, Motion 2, and Soundtrack Pro.

      ]]>       Fri, 10 Jun 2005 10:16:24 -0500       <![CDATA[Apple Qmaster requires a G4 processor]]> Release date: Wed, 11 May 2005 06:05:36 -0500; Views: 10 http://docs.info.apple.com/article.html?artnum=301477 Apple Qmaster requires a Macintosh computer with a G4 processor as a minimum hardware configuration. Computers with a G3 processor are not supported by Apple Qmaster.

      ]]>       Wed, 11 May 2005 06:05:36 -0500