Issue: You need assistance with setting up and using email in Mail.
Solution: See Setting up and using email and Setting up Mail in Mac OS X.

Issue: You are not able to send messages (emails) in Mail.
Solution: See Mac OS X 10.5: Can receive email, but not send email.

Issue: You are not able to receive messages (emails) in Mail:
Solution: See Mail ]]> Thu, 31 Jan 2008 18:06:54 -0600 Release date: Thu, 28 Apr 2005 07:46:16 -0500; Views: 13958 http://docs.info.apple.com/article.html?artnum=301239 You can easily back up and restore Safari bookmarks, Address Book contacts, iCal calendars, and Keychains, as well as Mail accounts, rules, and Smart Mailboxes with Mac OS X 10.4 Tiger.

Tip: Got .Mac? If you're a .Mac member, you can use the Backup application that comes with your membership to back up the kinds of files discussed in this document.

Tip: iSync 2, included with Mac OS X 10.4, can be used to sync your calendars and contacts to many kinds of devices (but not Safari bookmarks, your keychains, or Mail preferences)

The instructions in this document tell you how ]]> Thu, 28 Apr 2005 07:46:16 -0500 Release date: Wed, 8 Aug 2007 18:07:38 -0500; Views: 9167 http://docs.info.apple.com/article.html?artnum=306215 If you have enabled Junk mail filtering in .Mac Webmail and you also use Mac OS X Mail to check your email, the contents of your Junk folder may not match unless you choose the right settings. By default, Mac OS X Mail stores junk messages locally, whereas .Mac Webmail stores messages on an IMAP server.

For a consistent experience between .Mac Webmail and Mac OS X Mail, make sure your Mac OS X Mail preferences are configured this way:

1. Open Mail
2. Choose Preferences from the Mail menu.
3. Click Junk Mail.
4. Make sure "Enable junk mail filtering" is selected ("checked").
5. Click Accounts.
6. Select your ]]> Wed, 8 Aug 2007 18:07:38 -0500 Release date: Thu, 14 Jul 2005 22:00:00 -0500; Views: 2286 http://docs.info.apple.com/article.html?artnum=301984 The Mac OS X 10.4.3 Update (Delta) updates Mac OS X 10.4.2 to version 10.4.3. (If you are updating from Mac OS X 10.4 or 10.4.1 to 10.4.3, see this article instead.)

   Important: Please read before installing.

   • You may experience unexpected results if you have third-party system software modifications installed, or if you've modified the operating system through other means. (This does not apply to normal application software installation.)
   • The installation process should not be interrupted. If a power outage or other interruption occurs during installation, use the standalone installer (see below) from Apple Downloads to ]]> Thu, 14 Jul 2005 22:00:00 -0500 Release date: Sun, 16 Nov 2003 07:33:57 -0600; Views: 2123 http://docs.info.apple.com/article.html?artnum=106324 Changing the default send account for all new messages
     
     Mac OS X 10.0 through 10.1.5
     
     The default account when composing a new message in Mail is the one listed first in the Description column of Mail Preferences. To change this default, you only need to change the order of the names.
     
     Follow these steps:
     
     1. Choose Mail > Preferences.
     2. Click Accounts.
     3. Drag account names in the Description column to change their order. The account that is listed first is the default account that is used whenever you open a new mail window.
     
     Mac OS X 10.2 and later
     
     The "From" address for a new ]]> Sun, 16 Nov 2003 07:33:57 -0600 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 1867 http://docs.info.apple.com/article.html?artnum=61444 set up the accounts in Mail, then, choose Get New Mail from the Mailbox menu.
     
     If email is not retrieved from an account, open its settings in the Accounts pane of Mail preferences and make sure "Include this account when checking for new mail" is selected in the Account Options pane.
     
     To have email from POP accounts appear in separate mailboxes, open their settings in the Accounts pane of Mail preferences and select "Show this account separately in mailboxes drawer."
     
     Note: The information in this document comes from Mac Help, the help system included with your computer. ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 1706 http://docs.info.apple.com/article.html?artnum=61463
     Mailboxes for POP accounts are in Personal Mailboxes unless you select "Show this account separately in mailboxes drawer" on the Account Options tab when you set up the account.
     
     Mailboxes for IMAP accounts (and POP accounts you show separately) are grouped by account.
     
     You cannot change the order of mailboxes within an account. You can put mailboxes inside other mailboxes.
     
     The first account in the list is your default account. Messages are sent from this account unless you choose another from the ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Tue, 27 Jun 2006 09:44:54 -0500; Views: 1569 http://docs.info.apple.com/article.html?artnum=303771 The Mac OS X 10.4.7 Update (delta) updates Mac OS X 10.4.6 to version 10.4.7 on both Intel-based Macs and PowerPC-based Macs. (If you are updating from Mac OS X 10.4, 10.4.1, 10.4.2, 10.4.3, 10.4.4, or 10.4.5 to 10.4.7, see this article instead.)

     Important: Please read before installing.

     • You may experience unexpected results if you have third-party system software modifications installed, or if you've modified the operating system through other means. (This does not apply to normal application software installation.)
     • The installation process should not be interrupted. If a power outage or other interruption occurs during ]]> Tue, 27 Jun 2006 09:44:54 -0500 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 1287 http://docs.info.apple.com/article.html?artnum=61449
       If Mail is set up to mark deleted messages, choose Show Deleted Messages from the View menu, then select a message and choose Undelete from the Message menu.
       
       To see how Mail handles deleted messages, open the Viewing pane of Mail preferences.
       
       To see your mailboxes, choose Show Mailboxes from the View menu.
       
       If you can't find a message, make sure you're looking in the correct deleted messages folder; you might have ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 1064 http://docs.info.apple.com/article.html?artnum=61453
       To see a mail message, double-click it.
       
       This document contains information from Help Center, the help system included with your computer. ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 1034 http://docs.info.apple.com/article.html?artnum=61454
       To change the name of a mailbox, select it and choose Rename Mailbox from the Mailbox menu.
       
       To move a mailbox, drag it to a new location.
       
       To delete a mailbox, select it and choose Delete Mailbox from the Mailbox menu.
       
       You cannot change the order of mailboxes within an account; you can only move them into or out of other mailboxes or accounts.
       
       Moving a mailbox from an IMAP account to Personal Mailboxes makes a copy of the mailbox and its contents on ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Tue, 2 Mar 2004 07:33:57 -0600; Views: 1026 http://docs.info.apple.com/article.html?artnum=58487

       Tip: For best results, use Mac OS X 10.3 Panther's easy-to-use Mail application. It can easily send Windows-friendly attachments.

       Why Send an Enclosure or Attachment?

       The main reason to send an enclosure or attachment is to transfer a file that does not easily conform to a text ]]> Tue, 2 Mar 2004 07:33:57 -0600 Release date: Thu, 18 Sep 2003 07:33:57 -0500; Views: 901 http://docs.info.apple.com/article.html?artnum=106352 Symptom
       
       The application Mail, included with Mac OS X, cannot locate email to import from Outlook Express.
       
       Products affected
       

       • Mac OS X 10.0.x
       • Mail 1.0
       • Microsoft Outlook Express
       
       Note: Versions of Outlook Express prior to 5 do not use the Microsoft User Data and Identities folder hierarchy. You may, for example, update from Outlook Express 4.5 to Outlook Express 5 to create a Microsoft User Data folder before importing email with Mail.
       
       Solution
       
       You may use one of the following solutions:
       
       1. Create a new folder named "Microsoft User Data," and place the Identities folder inside this folder.
       
       2. Click the Browse button on the ]]> Thu, 18 Sep 2003 07:33:57 -0500 Release date: Thu, 20 Dec 2007 21:57:37 -0600; Views: 837 http://docs.info.apple.com/article.html?artnum=307193 Issue or symptom

       Mail messages that are saved via Save As... (in Mail's File menu), may not include any message attachment(s) in the saved copy.

       Products affected

       • Mac OS X 10.5 through 10.5.1
       • Mail

       Solution

       After saving the email message, manually save the attached file(s):

       • With the message open, click the "Save" button that appears at the top of the message (between the To: field and message body)
         
         or
         
         
       • Drag the attachment's icon or picture from the Mail message body to a different location, such as your desktop

       
       This document will be ]]> Thu, 20 Dec 2007 21:57:37 -0600 Release date: Thu, 16 Mar 2006 10:30:38 -0600; Views: 786 http://docs.info.apple.com/article.html?artnum=303327 In all versions of Mac OS X, Mail automatically works with some mail servers to verify the validity of your email message's recipients. It does this if the mail server has been configured to perform verification. If the server identifies any recipient's address as invalid or unrecognized, this alert will appear, along with an identification of which addressee is not recognized:

       "The mail could not be sent, but is saved in your Outbox until it can be sent."

       If this happens, edit the message that's in the Mail outbox: Remove invalid recipients, then try to send the message again.

        

       ]]> Thu, 16 Mar 2006 10:30:38 -0600 Release date: Mon, 16 May 2005 14:17:14 -0500; Views: 759 http://docs.info.apple.com/article.html?artnum=301584 If you use third-party plug-ins with Mail in Mac OS X 10.4 Tiger, be aware that they can lead to issues, such as Mail unexpectedly quitting or not being able to import previous mailboxes. This can happen even if the plug-ins worked with Mail in earlier versions of Mac OS X.

       Note: Apple does not support the use of third-party plug-ins with any version of Mail or Mac OS X. This article is provided as courtesy information—not as a statement of compatibility.

       If you are experiencing issues with Mail due to third-party plug-ins, you can download and install the Mac OS ]]> Mon, 16 May 2005 14:17:14 -0500 Release date: Tue, 9 Sep 2003 07:33:57 -0500; Views: 746 http://docs.info.apple.com/article.html?artnum=51737 If your mailbox on the server fills up, you cannot receive new email.

       To free space in your server mailbox:

       Open Mail and create a local mailbox, which is stored on your hard disk, where you can copy email you want to save. To do this, click Personal Mailboxes in the Mailboxes drawer and choose New Mailbox ]]> Tue, 9 Sep 2003 07:33:57 -0500 Release date: Tue, 6 Sep 2005 11:57:00 -0500; Views: 725 http://docs.info.apple.com/article.html?artnum=302215 Do you have multiple email addresses that are "aliases" to a central email account? If you do, you can configure Mail in Mac OS X so that it can easily get and send email from all of your addresses. Here's how.

       Note: An alias email address is an account in which all email sent to it automatically goes to a master email address. This is not the same thing as having different email addresses that aren't automatically tied to a central address.

       Important: Do not use these steps for .Mac email aliases. Mail will automatically retrieve email from any aliased .Mac ]]> Tue, 6 Sep 2005 11:57:00 -0500 Release date: Wed, 29 Oct 2003 07:33:57 -0600; Views: 683 http://docs.info.apple.com/article.html?artnum=107286

       1. Choose System Preferences from the Apple menu.
       2. Choose Internet from the View menu.
       3. Click the Email tab.
       4. Deselect the checkbox for "Use .Mac Email account".
       5. If any of your .Mac account information is listed in the other fields, either delete it or replace it with the information from the Email account you want to use.
       6. Open Mail.
       7. Choose Preferences from the Mail menu.
       8. Click Accounts.
       9. Select the .Mac account.
       10. Click Remove.
       ]]> Wed, 29 Oct 2003 07:33:57 -0600 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 682 http://docs.info.apple.com/article.html?artnum=61451
       In Mail, open the window you want to change and choose Configure Toolbar from the View menu, then drag items into, out of, or to a new location in the toolbar.
       
       In Address Book, Control-click the toolbar and choose Customize Toolbar.
       
       You can also Control-click a Mail toolbar to configure it.
       
       In Mail, you can configure the mail viewer, compose, and message window toolbars separately.
       
       To hide or show a toolbar, click the button in the upper-right corner of the window.
       
       This document contains information from ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Tue, 14 Oct 2003 07:33:57 -0500; Views: 675 http://docs.info.apple.com/article.html?artnum=107401 Note: This document discusses Mail, an application included with Mac OS X. The same concepts apply to other email applications you may use.
       
       Background concepts
       
       The pages you view in a Web browser are most often written at least in part in hypertext markup language (HTML). On an HTML Web page, you most often see two types of content placed by the page author: text and images.
       
       The text is actually contained in the HTML, but the images are not. Rather, the page author places a text link that loads the image file from a different location. Your Web browser loads the ]]> Tue, 14 Oct 2003 07:33:57 -0500 Release date: Thu, 11 Sep 2003 07:33:57 -0500; Views: 660 http://docs.info.apple.com/article.html?artnum=24942
       AppleShare 6 provides some features to help administrators prevent unauthorized users sending email through the AppleShare mail server.
       
       Prohibit SMTP Relay
       
       If your mail server ]]> Thu, 11 Sep 2003 07:33:57 -0500 Release date: Mon, 27 Nov 2006 07:58:06 -0600; Views: 655 http://docs.info.apple.com/article.html?artnum=304807 Issue or symptom

       While opening Mail, you may see this alert message even if your Home is not full:

       "Mail cannot update your mailboxes because your home directory is full. You must free up space in your home folder before using Mail. Delete unneeded documents or move documents to another volume."

       Products affected

       • Mac OS X 10.4 through 10.4.8
       • Mail

       Solution

       Verify that your home directory is not full

       Choose Home from the Finder's Go menu and make sure the volume is not full by checking the space available on the drive.

       If it is full you ]]> Mon, 27 Nov 2006 07:58:06 -0600 Release date: Wed, 10 Sep 2003 07:33:57 -0500; Views: 635 http://docs.info.apple.com/article.html?artnum=25478 Symptom
       
       Images pasted into Address Book vCards do not appear in Mail messages.
       
       Products affected
       

       • Mac OS X 10.1
       • Mac OS X 10.2
       
       Solution
       
       This is expected behavior. However, if you have a .Mac account, the Mail application can automatically show pictures in messages you receive from other .Mac members. Your picture also appears in messages you send to other .Mac members. Note: The picture is retrieved from a .Mac server by Mail, it is not a message attachment.
       
       For more information, see technical document 86095, ".Mac: How to Add Photos to Messages Sent With WebMail".
       ]]> Wed, 10 Sep 2003 07:33:57 -0500 Release date: Wed, 11 May 2005 10:09:43 -0500; Views: 633 http://docs.info.apple.com/article.html?artnum=301315 If you used Mail with Mac OS X 10.3, then upgraded to Mac OS X 10.4 Tiger and imported your Mail mailboxes (messages and attachments), please note that Tiger will not delete some previous mailbox files. Tiger keeps them around just in case you want to back up your Mac OS X 10.3 mailboxes.

       This won't pose any issues with your current mailboxes. However, if your previous mailboxes are pretty big—maybe you have lots of attachments or large messages—you might enjoy the disk space you'd get back by deleting them.

       If you want Tiger to "devour" those mailboxes to free up some ]]> Wed, 11 May 2005 10:09:43 -0500 Release date: Wed, 29 Oct 2003 07:33:57 -0600; Views: 595 http://docs.info.apple.com/article.html?artnum=107287

       1. Choose Preferences from the Mail menu.
       2. Click Composing.
       3. Deselect the checkbox for "When sending to a group, show all member addresses".
       
       When you send an email to the group, only the groups name will be seen. ]]> Wed, 29 Oct 2003 07:33:57 -0600 Release date: Fri, 24 Jun 2005 11:37:24 -0500; Views: 589 http://docs.info.apple.com/article.html?artnum=301245 If you have the Helvetica Fractions font installed, text in some applications (including Address Book, iChat, Safari and Mail) may appear as overlapping numbers and symbols.

       To avoid this issue in Mac OS X 10.3 and later, use Font Book to turn off the Helvetica Fractions font.

       If you're using Mac OS X 10.2.8 or earlier, check these two font locations for the Helvetica Fractions font:

       • /Library/Fonts/
       • ~/Library/Fonts/ (the tilde represents your Home folder)

       If you find a Helvetica Fractions font (or fonts), which may appear as "HelveFra" or "HelveFraBold," remove it from the folders. (To avoid other issues, ]]> Fri, 24 Jun 2005 11:37:24 -0500 Release date: Tue, 14 Oct 2003 07:33:57 -0500; Views: 570 http://docs.info.apple.com/article.html?artnum=107400 Note: This document discusses Mail, an application included with Mac OS X. The same concepts apply to other email applications you may use, though the steps may differ.
       
       Follow these steps to turn on or off HTML rendering, as desired:
       

       1. Open Mail.
       2. Choose Mail > Preferences.
       3. Click the Viewing icon in the Preferences window.
       4. Select or deselect (as desired) the checkbox for "Display images and embedded objects in HTML messages".
       
       For more related information, including how HTML email messages relate to spam, see technical documents:
       
       107399: "Mac OS X Mail: How to Delete Multiple Messages Without Viewing Them First"
       107401: " Tue, 14 Oct 2003 07:33:57 -0500 Release date: Fri, 24 Mar 2006 14:40:32 -0600; Views: 564 http://docs.info.apple.com/article.html?artnum=303297 The application Mail that's included with Mac OS X 10.4 Tiger allows you to print emails in three different ways.

       To find these three choices, choose Print from the File menu, then change the third pop-up menu's choice from "Copies & Pages" to "Mail". Whichever option you select will remain in effect for future printouts from Mail, until you change it again.

       Tip: For any option, use the Preview button before printing to get an idea of how much paper will be needed, as well as how the printout will look.

       
       Scale message to fit

       With ]]> Fri, 24 Mar 2006 14:40:32 -0600 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 546 http://docs.info.apple.com/article.html?artnum=61443
       To check the spelling of a particular word, select it and choose Spelling from the Edit menu, then choose Check Spelling.
       
       To have questionable spellings underlined in red as you compose a message, choose Spelling from the Edit menu, then choose "Check spelling as you type."
       
       This document contains information from Help Center, the help system included ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 545 http://docs.info.apple.com/article.html?artnum=61439
       Rich text lets you stylize your message using the Fonts and Format menus or include pictures within the message, but not everyone will be able to view these features.
       
       Open Mail, choose Preferences from the Mail menu, and click Composing. Choose the format you expect to use most often from the "Default message format" pop-up menu.
       
       To compose an occasional message using the other format, choose it from the Format menu when you compose the message.
       
       To reply to ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Thu, 11 Sep 2003 07:33:57 -0500; Views: 514 http://docs.info.apple.com/article.html?artnum=24693 DNS Fundamentals
       The following section will go over DNS fundamentals. A Domain Name Server's primary duty is to take IP addresses and return host names, and vice versa. For example, a computer's IP address of 15.1.1.10 will be converted to 'starfury.zone.com' by the DNS. There are several different types of records that are used with a DNS. The most important is the A-record, which returns an IP address for a host name. The A-record's inverse is the PTR record, which returns a host name for an IP address. The PTR record is a little strange because it is created by reversing ]]> Thu, 11 Sep 2003 07:33:57 -0500 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 496 http://docs.info.apple.com/article.html?artnum=61450
       Open Mail. If you don't see your accounts and mailboxes, choose Show Mailboxes from the Mailbox menu. Then click Personal Mailboxes, a specific account, or an existing mailbox and choose New Mailbox from the Mailbox menu.
       
       If the New Mailbox command is not available, you selected a POP account. You must create mailboxes for POP accounts under Personal Mailboxes. Click Personal Mailboxes and try again.
       
       This document contains information from ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Mon, 16 May 2005 12:56:00 -0500; Views: 492 http://docs.info.apple.com/article.html?artnum=301256 In Mac OS X 10.4 Tiger, if Mail (or any other application, but Mail is our focus here) unexpectedly quits twice in a row, you will be given the opportunity to open the application with the default ("safe") settings by clicking a Try Again button in a dialog that appears when you open Mail a third time.

       In the unlikely event that Mail unexpectedly quits twice in a row, clicking the Try Again button should successfully open Mail. You will then be guided through setting up your Mail account (or accounts) again. Your previous Mail messages will appear after ]]> Mon, 16 May 2005 12:56:00 -0500 Release date: Tue, 13 Apr 2004 07:33:57 -0500; Views: 479 http://docs.info.apple.com/article.html?artnum=107425
       

       
       
       1. From the Go menu, choose Go to Folder.
          
       2. Type: /Library/Scripts/Mail Scripts
          
       3. Click Go.
          
       4. Locate the file "Manage SMTP Servers.scpt" that is in this folder, and open it. The Script Editor opens.
          
       5. Click the Run button.
          
       6. Once the script locates SMTP servers that are unused, a dialog box appears that says:

          "Choose one or more SMTP servers to delete. None of these servers are being used by your POP or IMAP accounts."

          
          

       7. Select the server(s) to remove, and click OK.
          
       8. Quit Script Editor.
          
       
       Note: If no unused SMTP servers are found, a different message appears:
       
       "All the SMTP servers ]]> Tue, 13 Apr 2004 07:33:57 -0500 Release date: Tue, 14 Oct 2003 07:33:57 -0500; Views: 476 http://docs.info.apple.com/article.html?artnum=107399 Note: This document discusses Mail, an application included with Mac OS X. The same concepts apply to other email applications you may use, though the steps may differ.
       
       First, be sure you can identify the preview pane. This is the lower pane in the Mail window, in which the selected email message may be viewed without opening it in its own window. The preview pane is on by default, but you may turn it off.
       
       
       
       
       Figure 1 The preview pane
       
       The size of the preview pane is adjusted by dragging the separator up or down. The preview pane is turned ]]> Tue, 14 Oct 2003 07:33:57 -0500 Release date: Tue, 2 Dec 2003 07:33:57 -0600; Views: 437 http://docs.info.apple.com/article.html?artnum=25503 Symptom
       
       When you choose Mail > Quit Mail, or press Command-Q, Mail does not quit. This happens when:
       
       • Your Internet connection is not fast.
       • You cancel sending a message before it is sent.
       
       
       Products affected
       
       • Mac OS X 10.2 or later
       • Mail
       
       Solution
       
       Before quitting Mail, wait for the program to cancel sending the message. This may take several seconds depending on the size of the email.
       ]]> Tue, 2 Dec 2003 07:33:57 -0600 Release date: Mon, 11 Feb 2002 09:33:57 -0600; Views: 432 http://docs.info.apple.com/article.html?artnum=61446 In Mail, you can add prepared text (a "signature") to the end of email you send.

       You can add one signature to all messages automatically or create several and choose one when you compose a message.
       
       To create a signature:

       1. choose Preferences from the Mail application menu and click Signatures
          
          
       2. select the signature you created and drag it to your account
          
          
       3. to add the signature automatically to every message, choose it from the Select Signature pop-up menu.
          to choose a signature when you compose a message, select "Choose signature when composing email".

       
       This document contains information from Help Center, the help system included with your computer.
       

       ]]> Mon, 11 Feb 2002 09:33:57 -0600 Release date: Fri, 23 Sep 2005 15:39:13 -0500; Views: 407 http://docs.info.apple.com/article.html?artnum=302350 If you were using Mac OS X 10.4.2, then performed an Archive and Install of Mac OS X 10.4, then updated to Mac OS X 10.4.2 again via Software Update, some Apple applications may not be properly updated or work as expected.

       For example, you might not see existing email messages in Mail after updating to Mac OS X 10.4.2.

       Note: This issue only occurs in the scenario described above. It does not happen when reapplying 10.4.2 via the standalone Mac OS X 10.4.2 Combo update.
       

       Solution

       If you already updated to Mac OS X 10.4.2 via Software Update ]]> Fri, 23 Sep 2005 15:39:13 -0500 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 390 http://docs.info.apple.com/article.html?artnum=61436
       To save a copy of only an occasional message, include your email address in the CC: or BCC: address field of the message.
       
       To save a message without sending it so you can finish composing it later, save it as a draft.
       
       This document contains information from Help Center, the help system included with your computer. ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 312 http://docs.info.apple.com/article.html?artnum=61441
       Your drafts are stored in the Drafts mailbox or the location you choose next to "Save unsent mail in" in the Composing pane of Mail Preferences.
       
       To reopen a draft, open the mailbox where you store drafts and double-click the message.
       
       This document contains information from Help Center, the help system included with your computer.
       ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 301 http://docs.info.apple.com/article.html?artnum=61435
       Create mailboxes for the different kinds of email you receive, then select a message and choose Transfer from the Message menu.
       
       You can also drag a message from one mailbox to another or Control-click a message.
       
       To see your mailboxes, choose Show Mailboxes from the Mailbox menu and click the triangle next to an account.
       
       You can set up rules to automatically file incoming email in specific mailboxes.
       
       This document ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Tue, 16 Dec 2003 07:33:57 -0600; Views: 294 http://docs.info.apple.com/article.html?artnum=75426 Since attachments are part of the message itself, if the message is stored on your computer's hard disk, then the it is also on the hard disk. If you delete the message, all of its attachments are also deleted.

       Other email programs may use the downloads folder you set ]]> Tue, 16 Dec 2003 07:33:57 -0600 Release date: Tue, 7 Aug 2007 18:18:54 -0500; Views: 291 http://docs.info.apple.com/article.html?artnum=306154 You can forward messages with .Mac Webmail, but any HTML messages (emails with embedded links or images) will be converted to plain text. The links will still be in the message, but the recipient may have to manually copy and paste them into a Web browser for viewing.

       As a workaround, you can forward HTML messages (and retain the formatting) with the Mail application in Mac OS X. Your .Mac account is already set up for IMAP and POP access, and the Mail application makes setting up a .Mac account as easy as entering your member name and ]]> Tue, 7 Aug 2007 18:18:54 -0500 Release date: Wed, 14 Nov 2007 21:15:08 -0600; Views: 291 http://docs.info.apple.com/article.html?artnum=306582 Issue or symptom

       In some cases, if the primary Mac OS X 10.4 language is set to Japanese or Spanish, some applications' Help content will appear in English instead of their specified language.

       Products affected

       • Mac OS X 10.4
       • Help content for Safari, Mail, Calculator

       Solution

       Download and install the Mac OS X 10.4.11 Update, or later.
       

       If the issue persists after installing Mac OS X 10.4.11 or later

       1. If ]]> Wed, 14 Nov 2007 21:15:08 -0600 Release date: Fri, 26 Oct 2007 06:18:30 -0500; Views: 282 http://docs.info.apple.com/article.html?artnum=306549 With Mail in Mac OS X 10.5 Leopard, you can create To Do items. However, if you are using a .Mac account in Mail, you will not see To Do items in a Web browser via .Mac Webmail. Use Mail to see and edit To Do items.
          ]]> Fri, 26 Oct 2007 06:18:30 -0500 Release date: Tue, 21 Oct 2003 07:33:57 -0500; Views: 272 http://docs.info.apple.com/article.html?artnum=107214 Symptom
          
          After either a force restart of your computer or a kernel panic, you may see that:
          
          • Email messages are missing from Entourage.
          • Other data, such as contacts, are missing.
          • The email database file has been reduced to 4096 bytes.
          
          Products affected
          
          • Mac OS X 10.1 to 10.1.5
          • Microsoft Entourage X
          • Microsoft Entourage 2001, if used in the Classic environment
          
          Solution
          
          This specific set of symptoms does not occur in Mac OS X 10.2 or later. In Mac OS X 10.1 to 10.1.5, the issue can occur if Entourage is open at the ]]> Tue, 21 Oct 2003 07:33:57 -0500 Release date: Tue, 9 Sep 2003 07:33:57 -0500; Views: 261 http://docs.info.apple.com/article.html?artnum=107201 Symptom
          
          Mail prefers the most often used address over the most recently used address when auto-completing addresses.
          
          Products affected
          
          • Mac OS X 10.2
          • Mail
          
          Solution
          
          When entering an address, Mail selects the most commonly used address based on your usage history of each address in your Address Book.
          
          For example, if choosing between two addresses for the same recipient, Mail will choose the address most often used, not the most recently used.
          
          For more information, see technical document 107202, "Mac OS X 10.2 Mail: LDAP Search Begins When Second Character In Address Field Entered". ]]> Tue, 9 Sep 2003 07:33:57 -0500 Release date: Tue, 16 Sep 2003 07:33:57 -0500; Views: 254 http://docs.info.apple.com/article.html?artnum=106736 Symptom
          
          1. Spell checking in the application Mail does not recognize non-English words.
          
          2. When you choose Spelling from the Edit menu in Mail, you only find the English dictionary.
          
          Products affected
          
          • Mac OS X 10.0 to 10.1.5
          
          Solution
          
          Spell checker is available in additional languages in Mac OS X 10.2 and later. ]]> Tue, 16 Sep 2003 07:33:57 -0500 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 252 http://docs.info.apple.com/article.html?artnum=61448
          To search for an address locally, in your address book, open Address Book and type part of the name or address in the Search field.
          
          This document contains information from Help Center, the help system included with your computer. ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Tue, 25 May 2004 07:33:57 -0500; Views: 228 http://docs.info.apple.com/article.html?artnum=107318 Symptom
          
          The server can send mail without issue, but it will not accept incoming mail. A sender may receive a message indicating the mail was rejected because she is not a valid user on the SMTP server.
          
          Products Affected
          
          • Mac OS X Server 10.2 to 10.2.8
          
          Solution
          
          This occurs if the server was previously set to use the "Require local 'From' address to exist in Users and Groups" and then updated to Mac OS X Server 10.2. To resolve the issue, follow these steps:
          1. Use Server Settings to stop Mail service.
          2. Open NetInfo Manager (/Applications/Utilities).
          3. Click ]]> Tue, 25 May 2004 07:33:57 -0500 Release date: Fri, 26 Mar 2004 07:33:57 -0600; Views: 223 http://docs.info.apple.com/article.html?artnum=25443
             If you prefer to browse Address Book addresses in a Last Name, First Name format:
             1. Open Address Book.

             2. Select the card(s) that you wish to view in this manner.

             3. Select Card > ]]> Fri, 26 Mar 2004 07:33:57 -0600 Release date: Fri, 22 Jul 2005 11:02:34 -0500; Views: 220 http://docs.info.apple.com/article.html?artnum=301986 If you send a message from Mail in Mac OS X 10.4 that contains Japanese language characters, it may not appear correctly in web mail (email accessed from a webpage) or on some cell phones.

                This can happen because Mail encodes Japanese language messages as UTF-8 by default when English is the primary language selected in International preferences.

                To resolve this issue, use Terminal to switch from using UTF-8 encoding to ISO-2022-JP encoding:

                1. Open the Terminal (/Applications/Utilities/).
                2. Type the following command at the prompt:
                   
                   defaults write com.apple.mail NSPreferredMailCharset "ISO-2022-JP"
                   
                   
                3. Press Return to execute the command.
                4. Quit Terminal.

                This document will be updated as more information becomes available.

                ]]> Fri, 22 Jul 2005 11:02:34 -0500 Release date: Fri, 16 Jul 2004 07:33:57 -0500; Views: 219 http://docs.info.apple.com/article.html?artnum=31108
                1. Update to Mac OS 8.6 and ASIP 6.2 (ASIP 6.2 is required for some settings).
                
                2. Open the Mail Admin application.
                
                3. Choose Mail Server Settings from the Server menu.
                • Click the "Mail In" tab, and put a checkmark in the "Require Local "From" Addresses to exist in Users & Groups."
                                       
                4. Choose Advanced Mail Server Settings from the Server menu.
                • Click the "Network" tab and select "Always Check DNS."
                • Click the "Anti-Spam" tab and put a checkmark ]]> Fri, 16 Jul 2004 07:33:57 -0500 Release date: Tue, 21 Oct 2003 07:33:57 -0500; Views: 216 http://docs.info.apple.com/article.html?artnum=25489 Symptom
                  
                  • Keychain unexpectedly stores your Mail password.
                  • You expect to be prompted for your Mail account password, but aren't.
                    
                  Products affected
                  
                  • Mac OS X 10.2 through 10.2.8
                    
                  Solution
                  
                  You can remove the password using the Keychain Access utility. However, storing the password in the Keychain does not expose it to anyone else. It is not a security issue.
                  
                  If you edit account information in Mail, the password may be unexpectedly added to the Keychain again.
                  ]]> Tue, 21 Oct 2003 07:33:57 -0500 Release date: Tue, 21 Oct 2003 07:33:57 -0500; Views: 192 http://docs.info.apple.com/article.html?artnum=25485 Symptom
                  
                  A large number of duplicate messages appear in the In mailbox.
                  
                  
                  Products affected
                  
                  • Mac OS X Mail in Mac OS X 10.0 through 10.2.8
                    
                  
                  Solution
                  
                  1. In Mail, choose Mail > Preferences.
                  2. Click Rules.
                  3. Edit each rule other than the rules "News From Apple" and "Junk." Look in each rule for action under "Perform the following actions" that includes "Transfer Message, to mailbox: In" (or a custom mailbox within In).
                  
                  If you find this action, change that part of the rule so that the message is directed to a different mailbox--one that is not the In mailbox or within the In mailbox.
                  
                  Note: ]]> Tue, 21 Oct 2003 07:33:57 -0500 Release date: Tue, 11 Oct 2005 16:40:39 -0500; Views: 192 http://docs.info.apple.com/article.html?artnum=302537 If you're sending an email in Mail and put your computer to sleep while the message is still being sent, your message may get stuck in your Outbox when you wake the computer.

                  If this happens, don't worry. Mail has sent your message—you can verify this by checking your Sent folder—so you can safely delete the message that's stuck in your Outbox.

                  ]]> Tue, 11 Oct 2005 16:40:39 -0500 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 187 http://docs.info.apple.com/article.html?artnum=61437
                  To search an open message for specific text, choose Find Text from the Edit menu.
                  
                  If you don't see the search field or pop-up menu, click the button in the upper-right corner of the mail viewer window to show the toolbar or choose Customize Toolbar from the View menu.
                  
                  You can't find text within images or in attachments.
                  
                  This document contains information from Help ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Wed, 19 Jan 2005 13:35:25 -0600; Views: 185 http://docs.info.apple.com/article.html?artnum=300575 no limit on the number of recipients to whom you can send a message! So, what's going on here?

                  Chances are it's your Internet Service Provider (ISP) that's preventing your message from being sent. Your ISP might do this, for example, to deter folks who send unsolicited bulk commercial email (such as "spam" or "Junk mail") to a large number of addresses.

                  If this happens to you, contact your ISP and ask them if they enforce ]]> Wed, 19 Jan 2005 13:35:25 -0600 Release date: Tue, 24 May 2005 12:39:20 -0500; Views: 180 http://docs.info.apple.com/article.html?artnum=301685 In Mac OS X 10.4 Tiger, if you want to search your Mail messages by typing keywords in the application's search box, Spotlight won't find any messages if it isn't allowed to index and search your Home folder. This is because Mail messages are stored in each user's Home folder.

                  Note: By default, Spotlight includes your Home folder in its searches. This issue only occurs if you specifically added your Home folder to the Privacy list.

                  To resolve this issue, use Spotlight preferences to remove your Home folder from the Privacy list. Then give Spotlight a few minutes (or more, ]]> Tue, 24 May 2005 12:39:20 -0500 Release date: Thu, 8 Dec 2005 11:45:02 -0600; Views: 168 http://docs.info.apple.com/article.html?artnum=302489 You can sync your Mail rules and accounts between different Macs using .Mac in Mac OS X 10.4 Tiger. However, you may get an inaccurate alert that states more changes are going to take place than are required.

                  This message appears when your Mail accounts aren't listed in the same order across your synchronized Macs. You can either safely ignore the alert or you can reorder your Mail accounts as a workaround.

                  Ignore It

                  If you choose to simply ignore the erroneous sync alert and apply the changes, the alert will continue to appear whenever you sync your Mail data, but ]]> Thu, 8 Dec 2005 11:45:02 -0600 Release date: Tue, 31 Oct 2006 20:13:24 -0600; Views: 161 http://docs.info.apple.com/article.html?artnum=304606 Sometimes the .Mac Support site shows a System Status announcement that says "Some members may be experiencing intermittent delivery errors when trying to send mail from their mail clients. .Mac mail on the web and all other .Mac services are unaffected. Read more for interim solutions." This article explains that message in more detail.

                   

                  What can I expect while this is happening?

                  You may experience intermittent difficulties sending mail from your .mac address using your computer's mail application.

                  What can I do while this is happening?

                  You will be able to send mail intermittently. If you experience difficulties sending .Mac mail using a mail ]]> Tue, 31 Oct 2006 20:13:24 -0600 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 139 http://docs.info.apple.com/article.html?artnum=61440
                  To reply to the sender and everyone who received the email, choose Reply To All Recipients.
                  
                  To insert comments so they won't be mistaken for part of the original message, click to place the insertion point and press Return before typing.
                  
                  A curved arrow appears in the Status column next to messages you reply to.
                  
                  This document contains information from Help Center, the help system included with your computer. ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Tue, 16 Sep 2003 07:33:57 -0500; Views: 117 http://docs.info.apple.com/article.html?artnum=106738
                  Note: In rare cases, Mail may not communicate with a server that responds unexpectedly to CRAM-MD5 encrypted authentication. In this case, Mail will generate a message that can be viewed in ]]> Tue, 16 Sep 2003 07:33:57 -0500 Release date: Wed, 17 Sep 2003 07:33:57 -0500; Views: 116 http://docs.info.apple.com/article.html?artnum=106952 Symptom
                  

                  • A message remains in the Outbox after it is sent.
                  • The message is sent again each time other messages are sent.
                  
                  Products affected
                  
                  • Mail 1.0 to 1.1
                  • Mac OS X 10.0 to 10.1.5
                  
                  Solution
                  
                  This occurs if sent mail is saved in the Outbox folder. Instead, you should keep sent mail in the Sent Messages mailbox. Remove messages from the Outbox if necessary. If your sent mail is automatically being saved in the Outbox, follow these steps:
                  
                  1. Select Mail Preferences from the Mail menu.
                  2. Click the Composing icon.
                  3. Choose Sent Messages from the "Save sent mail in" pop-up menu.
                  4. ]]> Wed, 17 Sep 2003 07:33:57 -0500 Release date: Mon, 7 Jun 2004 07:33:57 -0500; Views: 110 http://docs.info.apple.com/article.html?artnum=25741 You print from Mail, but the printout looks strange--backwards and upside down, that is. Instead of standing on your head and using a mirror to read it, try our helpful tips before you print.

                  Tip: Download and install Mac OS X 10.3.4 or later to avoid this. This document applies to Mac OS X 10.3.3 and earlier.

                  If you're not ready to update to Mac OS X 10.3.4 or later, you can use these workarounds:
                  

                  • Copy what you want to print and paste it into a different application. Then print from it.
                    
                    
                  • Before you print, increase the size ]]> Mon, 7 Jun 2004 07:33:57 -0500 Release date: Tue, 21 Oct 2003 07:33:57 -0500; Views: 99 http://docs.info.apple.com/article.html?artnum=106577 Symptom
                    
                    The application Mail may temporarily stop responding when you open an attachment that causes the Classic environment to start up. A spinning disc cursor may be visible during this period.
                    
                    Products affected
                    
                    • Mac OS X 10.0 through 10.2.8
                    
                    Solution
                    
                    This delay and spinning disc cursor are normal while Classic starts up. To avoid the Classic startup delay while using Mail, you can set Classic to start up when you log in. Follow these steps:
                    
                    1. Open System Preferences.
                    2. Click Classic.
                    3. Click the checkbox to select the "Start up Classic on login on this computer" option.
                    
                    A future release of Mac OS X ]]> Tue, 21 Oct 2003 07:33:57 -0500 Release date: Wed, 17 Sep 2003 07:33:57 -0500; Views: 98 http://docs.info.apple.com/article.html?artnum=107202 Symptom
                    
                    Mac OS X 10.2 Mail does not use LDAP when only the first character of an address is entered in the address field. It waits for the second.
                    
                    Products affected
                    
                    • Mac OS X 10.2
                    • Mail
                    
                    Solution
                    
                    When you enter the first character of an address, Mail will search the local directory only.
                    
                    If you have configured Mail to use an LDAP server, it searches both the local and remote directory for an address after you enter the second character. All subsequent characters entered into the address field cause Mail to search local and remote directories.
                    
                    For more information, see technical document 107201, " Wed, 17 Sep 2003 07:33:57 -0500 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 87 http://docs.info.apple.com/article.html?artnum=61438 In Mail, you can find messages that contain specific words.

                    Choose "Entire message text" from the Search pop-up menu and type one or more whole words in the search field.
                    
                    Use the words "and," "or," "not," and parentheses to refine your search:
                    
                    "cat and dog" finds email containing both "cat" and "dog"
                    
                    "cat or dog" finds email containing either "cat" or "dog"
                    
                    "cat not dog" finds email containing "cat" but not "dog"
                    
                    "cat and (dog or newt)" finds email containing both "cat" and "dog", and email containing both "cat" and "newt"
                    
                    This document contains information from Help Center, the help system ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 83 http://docs.info.apple.com/article.html?artnum=61442 For them, you can remove the formatting.
                    
                    To change a message to plain text:
                    
                    Choose Make Plain Text from the Format menu when you are composing the message.
                    
                    This document contains information from Help Center, the help system included with your computer. ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Wed, 10 Sep 2003 07:33:57 -0500; Views: 73 http://docs.info.apple.com/article.html?artnum=107439 Symptom
                    

                    • When choosing iChat or Mail help from the Help menu, Help Viewer opens to a blank window.
                    • An entry appears in the Help Viewer table of content that does not have a name, and it only shows a generic icon.
                    
                    Products affected
                    
                    • PowerBook G4 (12-inch)
                    • Mac OS X 10.2.3 (build 6H28), with Dutch selected as the preferred language
                    
                    Solution
                    
                    Mac Help for iChat and Mail can be accessed by clicking on their respective, nameless entries in Help Viewer. Although these entries are nameless and do not show the application icons, they are accessible and otherwise work.
                    ]]> Wed, 10 Sep 2003 07:33:57 -0500 Release date: Wed, 10 Sep 2003 07:33:57 -0500; Views: 73 http://docs.info.apple.com/article.html?artnum=25504 Symptom
                    
                    Mail unexpectedly quits when sending a message.
                    
                    This happens when one or more third-party mail bundles are installed.
                    
                    Products affected
                    
                    • Mac OS X 10.2 or later
                    • Mail application
                    • Third-party mail bundles
                    
                    Solution
                    
                    Remove any third-party mail bundles installed when the issue began, or remove all bundles. These bundles are usually found in this folder:
                    
                    ~/Library/Mail/Bundles
                    
                    Contact the publisher of any bundles that do not seem to work with Mail for more information--a later, more compatible version may be available.
                    
                    Additional information
                    
                    Examples of third-party mail bundles include those that provide encryption (PGP), message icons, or headers that ]]> Wed, 10 Sep 2003 07:33:57 -0500 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 71 http://docs.info.apple.com/article.html?artnum=61456
                    To insert comments within the text of the original without your comments being mistaken for part of the original message, click to place the insertion point and press Return before typing.
                    
                    A straight arrow appears next to messages you forward.
                    
                    This document contains information from Help Center, the help system included with your computer. ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Mon, 1 May 2006 10:50:47 -0500; Views: 62 http://docs.info.apple.com/article.html?artnum=303604 Mail may unexpectedly quit in the German language version of Mac OS X if you create a new message, then choose Customize from the pop-up menu that appears next to "Accounts". For example, you might want to use this menu to try to show the "Blindkopie" field or to set message priority.

                    Solution

                    Update to Mac OS X 10.4.7 or later.

                    ]]> Mon, 1 May 2006 10:50:47 -0500 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 56 http://docs.info.apple.com/article.html?artnum=106986
                    • Sherlock - see Note
                    • Mac Help
                    • Mail
                    • the Find dialog - see Note
                    
                    Note: In Mac OS X 10.2 and later, the Find dialog of the Finder assumes the find by content function that was previously part of Sherlock. To learn more about it, see technical document 107005, "Mac OS X 10.2: How to ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 54 http://docs.info.apple.com/article.html?artnum=61455
                    Open Mail and choose Show Message Sizes from the View menu.
                    
                    Individual message sizes, including attachments, are listed in the Contents column. If necessary, choose Show Contents Column from the View menu.
                    
                    The total size of the selected mailbox is displayed in the Status Bar above the message list. If necessary, choose Show Status Bar from the View menu.
                    
                    This document contains information from Help Center, the help system included with your computer. ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 42 http://docs.info.apple.com/article.html?artnum=61458
                    The sender receives a reply indicating that your email address is not valid and that the message could not be delivered. The message is moved to your deleted messages folder.
                    
                    The sender cannot tell if you read the message.
                    
                    You can also create a rule that automatically deletes mail from a specific sender.
                    
                    This document contains information from Help Center, the help system included with your computer. ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 40 http://docs.info.apple.com/article.html?artnum=61462
                    To see if Mail is finished downloading, choose Activity Viewer from the Window menu.
                    
                    If you're using an IMAP account and you're not connected, you can only read messages that are cached on your computer. To change your caching settings, open Mail preferences, click Accounts, select your account, click Edit, and click the Account Options tab. Changes have no effect until you connect to your mail server.
                    
                    This document contains information from Help Center, the help system included with ]]> Mon, 21 Jun 2004 07:33:57 -0500