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<title>Apple Support - Most Popular iPhone Articles</title>
<link>http://www.apple.com/support/</link>
<description>Apple Support - Most Popular iPhone Articles from Apple Inc.</description>
<language>en-us</language>
<copyright>Copyright 2008 Apple Inc.</copyright>
<ttl>1440</ttl>
<pubDate>Thu, 10 Jul 2008 14:15:08 -0500</pubDate>
<category>Apple</category>
<generator>In house</generator>
<image>
<title>red apple</title>
<url>http://www.info.apple.com/images/red-ac-apple.gif</url>
<link>http://www.apple.com/support/</link></image>
<item>
<title><![CDATA[Using MSCONFIG to troubleshoot conflicts in Windows Vista]]></title>
<description>Release date: Fri, 13 Jul 2007 15:35:50 -0500; Views: 987</description>
<link>http://docs.info.apple.com/article.html?artnum=305415</link>
<content:encoded><![CDATA[<p>Using MSCONFIG to troubleshoot conflicts in Windows XP is discussed in this <a href="http://docs.info.apple.com/article.html?artnum=302538">article</a>.
</p>

<p>
In Windows Vista, some background processes can cause issues for other programs and processes. These conflicts can prevent applications such as iTunes and QuickTime Player from working correctly, opening, or even installing. You might be able to resolve these conflicts by disabling some items using the System Configuration Utility (MSCONFIG) in Windows Vista. This utility is not included with Windows 2000.
</p>

<p>
<b>Important: </b>Disabling third-party System Services and Startup Items can prevent some software or OEM hardware on your computer from working correctly. For example, this can affect the ]]></content:encoded>
<pubDate>Fri, 13 Jul 2007 15:35:50 -0500</pubDate>
</item>
<item>
<title><![CDATA[iPhone and iPod touch email settings for common Internet Service Providers (ISPs) in the United Kingdom]]></title>
<description>Release date: Wed, 23 Jan 2008 19:56:28 -0600; Views: 952</description>
<link>http://docs.info.apple.com/article.html?artnum=306986</link>
<content:encoded><![CDATA[
<p>
This page offers information on how to set up your iPhone or iPod touch to access email from common Internet Service Providers (ISPs) in the United Kingdom. As ISPs provide Apple links to these settings, the table below will be updated. If your ISP is not listed, please refer to their website or contact them directly for information regarding your email settings.</p> 

<p>
<strong>Important</strong>:Please locate POP and SMTP server information from the links in the table below to enter into your iPhone or iPod touch. Please note, some links may not contain steps specific to iPhone or iPod touch. For iPhone ]]></content:encoded>
<pubDate>Wed, 23 Jan 2008 19:56:28 -0600</pubDate>
</item>
<item>
<title><![CDATA[About the security content of iPhone v1.0.1 Update]]></title>
<description>Release date: Mon,  6 Aug 2007 20:26:45 -0500; Views: 817</description>
<link>http://docs.info.apple.com/article.html?artnum=306173</link>
<content:encoded><![CDATA[
<P>This document describes the security content of iPhone v1.0.1 Update, which can be downloaded and installed via iTunes<a href="http://www.apple.com/support/downloads/"></a> as described below.</p>

<P>For the protection of our customers, Apple does not disclose, discuss, or confirm security issues until a full investigation has occurred and any necessary patches or releases are available. To learn more about Apple Product Security, see the <a href="http://www.apple.com/support/security/">Apple Product Security</a> website.
</p>
<P>
For information about the Apple Product Security PGP Key, see "<a href="http://docs.info.apple.com/article.html?artnum=25314">How to use the Apple Product Security PGP Key</a>."
</p>
<P>Where possible, <a href="http://cve.mitre.org/about/">CVE IDs</a> are used to reference the vulnerabilities for further information.</p>

<P>To learn about other Security ]]></content:encoded>
<pubDate>Mon,  6 Aug 2007 20:26:45 -0500</pubDate>
</item>
<item>
<title><![CDATA[iPhone and iPod touch: Disabling digital camera notification in Windows XP]]></title>
<description>Release date: Thu, 15 Nov 2007 17:30:46 -0600; Views: 786</description>
<link>http://docs.info.apple.com/article.html?artnum=306136</link>
<content:encoded><![CDATA[<p class="callout">
This document is for Windows XP. Click the appropriate link below if you have a different operating system.<br> 
<a href="http://docs.info.apple.com/article.html?artnum=306519">Windows Vista</a> &nbsp;&nbsp;&nbsp;
<a href="http://docs.info.apple.com/article.html?artnum=306521">Mac OS X</a> 
</p>  
<h4>Issue</h4>
 <P>

 When the iPhone or iPod touch is connected to Windows XP, a dialog is presented with choices for connecting as a digital camera and working with the digital pictures stored on the device. </p> 
<p> 
This is the default behavior under Windows XP for digital imaging devices. Windows provides a way to disable this notification on a per-device basis.
 </p>

 <h4>Products affected</h4>
 <ul>

 <li>
iPhone
 </li>
 <li>
iPod touch
 </li>
 <li>
Windows XP
 ]]></content:encoded>
<pubDate>Thu, 15 Nov 2007 17:30:46 -0600</pubDate>
</item>
<item>
<title><![CDATA[iPhone: Using Text Messages (SMS)]]></title>
<description>Release date: Fri, 13 Jul 2007 00:30:04 -0500; Views: 472</description>
<link>http://docs.info.apple.com/article.html?artnum=305934</link>
<content:encoded><![CDATA[<!-- Begin content leveraged from iPhone User Guide -->
<p align="middle"><img src="http://www.info.apple.com/images/kbase/305934/305934_1.png"></p>

<p>You can send and receive text messages anytime you’re in range of the cell network. If you can make a call, you can send a text message. All iPhone plans include a certain number of free text messages. Depending on your phone plan, you may be charged for additional message you send or receive.</p>

<p>You can send text messages to anyone with an SMS-capable phone. 

<!-- Begin new content (Jan. 17, 2008) -->
The recipient is notified of the message and can read it and reply at any time.You can also send ]]></content:encoded>
<pubDate>Fri, 13 Jul 2007 00:30:04 -0500</pubDate>
</item>
<item>
<title><![CDATA[iPhone: About General Settings]]></title>
<description>Release date: Wed,  8 Aug 2007 20:23:01 -0500; Views: 389</description>
<link>http://docs.info.apple.com/article.html?artnum=306250</link>
<content:encoded><![CDATA[
<h4 class="topicheader">Brightness</h4>
<p>Screen brightness affects battery life. Dim the screen to extend the time before you need to recharge iPhone. Or use Auto-Brightness, which is designed to conserve battery life.</p>

<h4>Adjust the screen brightness</h4>
<ul>
	<p>Choose <strong>Brightness</strong> and drag the slider.</p>
</ul>

<h4>Set whether iPhone adjusts screen brightness automatically</h4>
<ul>
	<p>Choose <strong>Brightness</strong> and turn <strong>Auto-Brightness</strong> on or off. If <strong>Auto-Brightness</strong> is on, iPhone adjusts the screen brightness for current light conditions.</p>
</ul>


<h4 class="topicheader">Wallpaper</h4>
<p>You see a wallpaper background picture when you unlock iPhone or when you've on a call with someone you don't have a photo for.</p>
<ul>
	<p>Choose <strong>Wallpaper</strong> and choose a picture.</p>
</ul>


<h4 class="topicheader">Date and Time</h4>
<p>These settings apply to the time ]]></content:encoded>
<pubDate>Wed,  8 Aug 2007 20:23:01 -0500</pubDate>
</item>
<item>
<title><![CDATA[iPhone Buttons
]]></title>
<description>Release date: Tue, 17 Jul 2007 21:31:06 -0500; Views: 286</description>
<link>http://docs.info.apple.com/article.html?artnum=305974</link>
<content:encoded><![CDATA[<p>A few simple buttons and a high-resolution multi-touch display make it easy to learn and use iPhone. To learn more about using iPhone's multi-touch display, go <a href="http://docs.info.apple.com/article.html?artnum=305972">here</a>.</p>

<a name="onoff"></a>
<h4 class="topicheader">Locking iPhone and Turning It On or Off</h4>
<p align="center"><img src="http://www.info.apple.com/images/kbase/305974/305974_1.png"></p>
<p>When you're not using iPhone but you still want to receive calls and text messages, you can lock it.</p>
<p>When iPhone is locked, nothing happens if you touch the screen. You can still listen to music and adjust the volume, and use the button on the included stereo headset to play or pause a song, or answer or end a call.</p>
<p>By default, if ]]></content:encoded>
<pubDate>Tue, 17 Jul 2007 21:31:06 -0500</pubDate>
</item>
<item>
<title><![CDATA[iPhone: SMS messages may be displayed in the wrong order when sending or receiving text messages]]></title>
<description>Release date: Mon, 21 Jan 2008 23:48:00 -0600; Views: 275</description>
<link>http://docs.info.apple.com/article.html?artnum=307364</link>
<content:encoded><![CDATA[<h4>Issue or symptom</h4>
<p>
When sending or receiving text messages on the iPhone, the SMS messages may be displayed out of sequence.
</p>

<h4>Products affected</h4>
<ul>
	<li> iPhone</li>
</ul>


<h4>Solution</h4>

<p>
 This can occur if the iPhone is not displaying the same date and time setting as the carrier network time. 
</p>
 
<p>Make sure iPhone is setup to receive the network time. Choose <strong>General > Date & Time</strong> and turn Set Automatically to ON. (Note that in some locations, network time may not be available and in some cases, you may not see this option). </li>
</p> 
<p>If the issue continues after turning this setting on, the issue may be ]]></content:encoded>
<pubDate>Mon, 21 Jan 2008 23:48:00 -0600</pubDate>
</item>
<item>
<title><![CDATA[iPhone: What's Inside the Box]]></title>
<description>Release date: Tue, 17 Jul 2007 21:53:28 -0500; Views: 269</description>
<link>http://docs.info.apple.com/article.html?artnum=306063</link>
<content:encoded><![CDATA[<p>This article explains what's inside the iPhone retail box. Go <a href="http://docs.info.apple.com/article.html?artnum=305973">here</a> for an overview of iPhone.</p>

<p><img src="http://www.info.apple.com/images/kbase/305973/305973_2.png"></p>

<table width="100%" border="0" cellspacing="0" id="kbtable">
<tr id="header">       
	<td width="30%">Item</td>       
	<td width="70%">What you can do with it</td></tr>
<tr>       
	<td><strong>Stereo headset</strong></td>       
	<td>Listen to the music, videos, and phone calls. Use the built-in microphone to talk. Click the mic button to answer or end a call. When listening to iPod, click the button once to play or pause a song, or click twice quickly ]]></content:encoded>
<pubDate>Tue, 17 Jul 2007 21:53:28 -0500</pubDate>
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<item>
<title><![CDATA[iPhone: Error "0xE8000025" when syncing in iTunes for Windows]]></title>
<description>Release date: Wed,  9 Jan 2008 16:09:44 -0600; Views: 248</description>
<link>http://docs.info.apple.com/article.html?artnum=305841</link>
<content:encoded><![CDATA[<h4>Symptom</h4><p>The alert "iTunes could not connect to iPhone because an unknown error occurred (0xE8000025)" may appear when trying to sync your iPhone in iTunes. </p><h4>Products affected</h4><ul>	<li>iTunes for Windows 7.4 and earlier</li>	<li>iPhone</li></ul><h4>Solution</h4>

<p>Update to <a href="http://www.apple.com/itunes">iTunes 7.5</a> or later. You can download the latest iTunes from <a href="http://www.apple.com/itunes/download">here</a> or you can open iTunes and choose <strong>Help > Check for Updates</strong>. 
</p> 
<p>If the issue continues after updating, try the troubleshooting steps in <a href="http://docs.info.apple.com/article.html?artnum=307091">this document</a>. </p> 

<p> 
If you're not able to update, make sure your user account contains only standard ASCII characters.*  Characters other than those noted below are not ]]></content:encoded>
<pubDate>Wed,  9 Jan 2008 16:09:44 -0600</pubDate>
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<item>
<title><![CDATA[iTunes window does not display all options]]></title>
<description>Release date: Fri, 21 Dec 2007 23:16:46 -0600; Views: 241</description>
<link>http://docs.info.apple.com/article.html?artnum=307199</link>
<content:encoded><![CDATA[
<h4>Issue or symptom</h4>
 <P>

When opening iTunes after connecting an iPod or iPhone for the first time or after a restore you may not be able to locate the "Done," "Continue," or "Accept" buttons.</p> 
<p>or <br> <br> 
You may not be able to purchase ringtones for your iPhone because some buttons are missing. </p> 


<P>
<IMG SRC="http://www.info.apple.com/images/kbase/307199/307199_1.jpg" alt="">
</P> 


<p>
This may also affect the appearance of the iTunes Software License Agreement when the iTunes installation is complete. There you may notice that some text in the iTunes Window is cut and not displayed completely. </p> 


 <h4>Products affected</h4>
 <ul>

<li>iTunes 7.5
 </li>
	<li>iPod</li>
	<li>iPhone</li>

 </ul>

 <h4>Solution</h4>
 ]]></content:encoded>
<pubDate>Fri, 21 Dec 2007 23:16:46 -0600</pubDate>
</item>
<item>
<title><![CDATA[About swapping the SIM card]]></title>
<description>Release date: Mon, 17 Mar 2008 23:45:51 -0600; Views: 230</description>
<link>http://docs.info.apple.com/article.html?artnum=307410</link>
<content:encoded><![CDATA[<p>
Sometimes you may need to change the SIM card of your iPhone. For example, this is required for <a href="http://www.apple.com/support/iphone/service/faq/">iPhone repair</a>, warranty service, or if you own an authorized unlocked phone (Germany and France only) and want to use a different network provider's SIM.
</p>

<p>
If you need to change the <a href="http://docs.info.apple.com/article.html?artnum=305746">SIM card</a> for your iPhone you may need to reconnect it to iTunes. iPhone keeps a record of previously inserted SIM cards, but if the carrier name of your SIM does not show up in the status bar after you changed the SIM you will need to reconnect iPhone to ]]></content:encoded>
<pubDate>Mon, 17 Mar 2008 23:45:51 -0600</pubDate>
</item>
<item>
<title><![CDATA["Mingling data" error message syncing calendar events with iPod touch or iPhone]]></title>
<description>Release date: Wed, 16 Jan 2008 15:11:15 -0600; Views: 226</description>
<link>http://docs.info.apple.com/article.html?artnum=306470</link>
<content:encoded><![CDATA[
<h4>Issue or symptom</h4>
<p>
When syncing calendar data from computer that has empty title field(s) or has non-ASCII characters in the title field to iPod touch or iPhone, the following error message may occur: 
</p>
<blockquote>"iTunes could not sync calendars to the iPod because an error occurred while mingling data" </blockquote> 


<h4>Products affected
</h4>
<ul>
	<li>iPod touch </li>
	<li>iPhone</li>
	<li>iPod touch software 1.1.2 or earlier</li>
	<li>iPhone software 1.1.2 or earlier</li>
	<li>iTunes  7.4 or earlier</li>
</ul>

<h4>Solution</h4>

<p>
Use the steps below to help you locate calendar events with blank or empty titles and add a title or delete the calendar event and then resync them back to iPod touch or iPhone. Use the ]]></content:encoded>
<pubDate>Wed, 16 Jan 2008 15:11:15 -0600</pubDate>
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<item>
<title><![CDATA[About the security content of iPhone v1.1.2 and iPod Touch v1.1.2 Updates]]></title>
<description>Release date: Tue, 13 Nov 2007 02:16:29 -0600; Views: 200</description>
<link>http://docs.info.apple.com/article.html?artnum=306993</link>
<content:encoded><![CDATA[
<P>This document describes the security content of the iPhone v1.1.2 and iPod Touch v1.1.2 Updates, which can be downloaded and installed via iTunes.</p>

<P>For the protection of our customers, Apple does not disclose, discuss, or confirm security issues until a full investigation has occurred and any necessary patches or releases are available. To learn more about Apple Product Security, see the <a href="http://www.apple.com/support/security/">Apple Product Security</a> website.
</p>
<P>
For information about the Apple Product Security PGP Key, see "<a href="http://docs.info.apple.com/article.html?artnum=25314">How to use the Apple Product Security PGP Key</a>."
</p>
<P>Where possible, <a href="http://cve.mitre.org/about/">CVE IDs</a> are used to reference the vulnerabilities for further information.</p>

<P>To learn about other ]]></content:encoded>
<pubDate>Tue, 13 Nov 2007 02:16:29 -0600</pubDate>
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<item>
<title><![CDATA[Avoiding radio frequency interference]]></title>
<description>Release date: Fri, 29 Jun 2007 22:43:18 -0500; Views: 191</description>
<link>http://docs.info.apple.com/article.html?artnum=305662</link>
<content:encoded><![CDATA[
<p>
Nearly every electronic device is subject to radio frequency (RF) interference from external sources if inadequately shielded, designed, or otherwise configured to be compatible. As a result, iPhone may cause interference with other devices. Follow these instructions to avoid interference problems.
</p>


<ul> 
<li>
<b>Aircraft</b><br> 
Federal Aviation Administration (FAA) regulations may prohibit using wireless devices while in the air.  For 
more information about using <a href="http://docs.info.apple.com/article.html?artnum=305724">Airplane mode</a>  to turn off the iPhone wireless transmitters, see the <a href="http://www.apple.com/support/manuals/iphone">iPhone User's Guide</a>. <br> <br> 
</li>

<li>
<b>Vehicles</b><br> 
Radio frequency signals may affect installed or inadequately shielded electronic systems in motor vehicles. Check with the manufacturer ]]></content:encoded>
<pubDate>Fri, 29 Jun 2007 22:43:18 -0500</pubDate>
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<item>
<title><![CDATA[iPhone: Using Visual Voicemail]]></title>
<description>Release date: Fri, 29 Jun 2007 23:18:03 -0500; Views: 167</description>
<link>http://docs.info.apple.com/article.html?artnum=305718</link>
<content:encoded><![CDATA[<!-- Begin UG content -->         
<h2 class="topicheader">If iPhone calls your voicemail service when you tap Voicemail in Phone </h2>

<p>
If the voice instructions prompt you, enter your voicemail password. Otherwise, wait until you hear any voice instruction, then end the call. After a time, Visual Voicemail should become available again. 
</p>

<!-- End UG content -->

<p>
This may occur if you removed the SIM Card from iPhone and then put in a different SIM Card.
</p>
 ]]></content:encoded>
<pubDate>Fri, 29 Jun 2007 23:18:03 -0500</pubDate>
</item>
<item>
<title><![CDATA[iPhone and iPod touch: "Mailbox Locked" message or prompt to re-enter POP3 email password]]></title>
<description>Release date: Fri,  8 Feb 2008 00:22:23 -0600; Views: 158</description>
<link>http://docs.info.apple.com/article.html?artnum=307009</link>
<content:encoded><![CDATA[<h4>Issue or symptom</h4>
 <P>
When accessing a POP3 email account from the iPhone or iPod touch and another computer or device at the same time it is possible for one device to be locked out, which can result in either an authentication error or "Mailbox Locked" message.

</p>


 <h4>Solution</h4>

 <P>

The POP3 mail protocol was designed, and is implemented in many cases, to support one connection at a time. If your ISP is not configured for multiple POP conenctions, then when two different devices attempt to access the mailbox at the same time, both devices may get locked out, or sometimes they will ]]></content:encoded>
<pubDate>Fri,  8 Feb 2008 00:22:23 -0600</pubDate>
</item>
<item>
<title><![CDATA[iPhone: Understanding the symbols for Internet connectivity]]></title>
<description>Release date: Mon, 17 Dec 2007 03:48:40 -0600; Views: 150</description>
<link>http://docs.info.apple.com/article.html?artnum=306795</link>
<content:encoded><![CDATA[<p>
 Your Internet connectivity can be determined by observing the symbol in the status bar at the top of the screen. </p> 
 <p><IMG SRC="http://www.info.apple.com/images/kbase/306795/306795_1.jpg" alt=""></p> 
 
 <p>iPhone uses four icons to indicate the type of Internet connectivity:
</p>

 <table width="100%" border="0" cellspacing="0" id="kbtable">     
	<tr id="header">
		<td>Icon</td> <td>Internet connectivity</td>
	</tr>
	<tr>
		<td><IMG SRC="http://www.info.apple.com/images/kbase/306795/306795_3.jpg" alt=""></td> <td>The Wi-Fi "broadcast" icon indicates you are currently connected to a Wi-Fi network. The more bars, the stronger the connection. With a Wi-Fi connection, you can take advantage of all of iPhone's Internet dependent features, including the iTunes Wi-Fi Music Store. </td>
	</tr>
	<tr>
		<td><IMG SRC="http://www.info.apple.com/images/kbase/306795/306795_2.jpg" alt=""></td> <td>A solid ]]></content:encoded>
<pubDate>Mon, 17 Dec 2007 03:48:40 -0600</pubDate>
</item>
<item>
<title><![CDATA[iPhone: Understanding the TTY symbol in the status bar]]></title>
<description>Release date: Wed, 16 Jan 2008 15:18:04 -0600; Views: 138</description>
<link>http://docs.info.apple.com/article.html?artnum=305852</link>
<content:encoded><![CDATA[<p>
If you see this symbol <IMG SRC="http://www.info.apple.com/images/kbase/305852/305852_1.jpg" alt=""> in the status bar, it means that TTY is on.</p> 
<p> 
Teletype (TTY) machines are used by deaf and hard of hearing people to communicate by typing and reading text. If you have the iPhone TTY Adapter, available at 
<a href="http://www.apple.com/store">www.apple.com/store</a>, you can use iPhone with a TTY machine. 
</p> 
<p>
Choose <strong>Settings > Phone</strong> to turn TTY on or off.</p>  
<p>
For more information about using TTY with iPhone, see the iPhone User's Guide <a href="http://www.apple.com/support/manuals/iphone">www.apple.com/support/manuals/iphone</a>.  For information on other accessibility options with iPhone, see <a href="http://www.apple.com/accessibility/">www.apple.com/accessibility/</a>. </p> ]]></content:encoded>
<pubDate>Wed, 16 Jan 2008 15:18:04 -0600</pubDate>
</item>
<item>
<title><![CDATA[Some items in Outlook may cause calendars to not sync]]></title>
<description>Release date: Wed, 19 Dec 2007 20:09:46 -0600; Views: 131</description>
<link>http://docs.info.apple.com/article.html?artnum=306757</link>
<content:encoded><![CDATA[<h4>Issue or symptom</h4>
<p>
Calendar event(s) either may not sync to iPhone/iPod touch or OutlookSyncClient.exe may unexpectedly quit when attempting to sync Outlook calendar event(s).
</p>

<h4>Products affected</h4>
<ul>
	<li> iPhone</li>
	<li> iPod touch</li>
	<li> Microsoft Outlook 2003</li>
	<li> Microsoft Outlook 2007</li>
</ul>


<h4>Solution</h4>
<p>
Update to iTunes 7.5 or later. In Windows, choose <strong>Help > Check for Updates</strong>. In Mac OS X, choose <strong>iTunes > Check for Updates. </strong>
</p>


<p><span class='G10G'><b>Important:</b> Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please <a href='http://www.info.apple.com/kbnum/n17159'>contact the vendor</a> for additional information.</span></p> ]]></content:encoded>
<pubDate>Wed, 19 Dec 2007 20:09:46 -0600</pubDate>
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<item>
<title><![CDATA[iPhone: T-Mobile SIM card displays "@@@@@" as the phone carrier name instead of "T-Mobile"]]></title>
<description>Release date: Fri, 18 Jan 2008 23:27:38 -0600; Views: 123</description>
<link>http://docs.info.apple.com/article.html?artnum=307331</link>
<content:encoded><![CDATA[<h4>Issue or symptom</h4>
<p>
Instead of displaying "T-Mobile" when using a T-Mobile SIM card, the iPhone instead may show "@@@@@" as the phone carrier name.
</p>

<h4>Products affected</h4>
<ul>
	<li> iPhone</li>
	<li> Using T-Mobile SIM card</li>
</ul>

<h4>Solution</h4>
<p>
Please contact T-Mobile and request a new SIM card.
</p>


 
<p>This document will be updated as more information becomes available.</p>

<span class="G10G"><B>Important:</B> Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please <A HREF="http://docs.info.apple.com/article.html?artnum=17159"><U>contact the vendor</U></A> for additional information.</span><BR>  ]]></content:encoded>
<pubDate>Fri, 18 Jan 2008 23:27:38 -0600</pubDate>
</item>
<item>
<title><![CDATA[iPhone: How to find your own mobile phone number]]></title>
<description>Release date: Fri,  9 Nov 2007 16:03:02 -0600; Views: 112</description>
<link>http://docs.info.apple.com/article.html?artnum=306989</link>
<content:encoded><![CDATA[<p> 
If your mobile network provider supports writing your mobile phone number on the SIM, you can find your mobile phone number in these places:
</p> 
<ul>
<li> Choose <strong>Settings > Phone</strong>. (Your number appears at the top of the screen.)
<li> Choose <strong>Phone > Contacts</strong>. (Your number appears at the top of the screen.)
<li> Connect iPhone to your computer's USB port. When your iPhone appears in iTunes (under Devices), click it and then click the Summary tab.
</ul>
<p> 
If your mobile network provider does not support writing your mobile phone number on the SIM, you can use one of these alternate ways to ]]></content:encoded>
<pubDate>Fri,  9 Nov 2007 16:03:02 -0600</pubDate>
</item>
<item>
<title><![CDATA[iPhone: Using Conference]]></title>
<description>Release date: Thu,  5 Jul 2007 20:04:15 -0500; Views: 91</description>
<link>http://docs.info.apple.com/article.html?artnum=305875</link>
<content:encoded><![CDATA[<p>Conference calling lets you talk to more than one person at a time. You can merge up to five calls for a phone conference. 


<h4 class="topicheader">Start a conference call</h4>

<ol>
<li>Make a call.</li>
<li>Tap <strong>Add Call</strong> and make another call. The first call is put on hold. If you want, you can talk on the second line privately before merging the calls. <br><p align="center"><img src="http://www.info.apple.com/images/kbase/305875/305875_1.png"></p></li>
<li>Tap <strong>Merge Calls</strong>. The calls are merged onto one line and everyone can hear each other.</li>
<li>Repeat steps two and three to add more calls to the conference.</li>
</ol>

<p>
<table width="100%" border="0" cellspacing="0" id="kbtable">
<tr id="header"><td>To</td><td>Do this</td></tr>
<tr><td><strong>Drop one call from a conference</strong></td>
	<td>Tap <strong>Conference</strong> ]]></content:encoded>
<pubDate>Thu,  5 Jul 2007 20:04:15 -0500</pubDate>
</item>
<item>
<title><![CDATA[iPhone: Using Call Waiting
]]></title>
<description>Release date: Thu,  5 Jul 2007 20:04:15 -0500; Views: 89</description>
<link>http://docs.info.apple.com/article.html?artnum=305874</link>
<content:encoded><![CDATA[<p>You can make or receive another call while you’re already on the phone. If you receive a second call, iPhone beeps and shows the caller’s information and a list of options. </p>

<h4 class="topicheader">Put a caller on hold and make a second call</h4>
<p>Tap <strong>Add Call</strong> and make a second call.</p>
<p align="middle"><img src="http://www.info.apple.com/images/kbase/305874/305874_1.png"></p>

<h4 class="topicheader">Respond to an incoming call</h4>
Do one of the following:
<ul>
<li>To ignore the call and send it to voicemail, tap <strong>Ignore</strong>.</li>
<li>To hold the first call and answer the new call, tap <strong>Hold Call</strong> + <strong>Answer</strong>.</li>
<li>To end the first call and answer the new one, tap <strong>End Call</strong> + <strong>Answer</strong>.</li>
</ul>

<p>
<table width="100%" border="0" ]]></content:encoded>
<pubDate>Thu,  5 Jul 2007 20:04:15 -0500</pubDate>
</item>
<item>
<title><![CDATA[iTunes for Windows Vista: Distorted photos on device after syncing or blue screen error message on computer]]></title>
<description>Release date: Fri, 18 Jan 2008 23:28:59 -0600; Views: 89</description>
<link>http://docs.info.apple.com/article.html?artnum=306525</link>
<content:encoded><![CDATA[

<h4>Issue</h4> 

<p>
Windows Vista computers using Serial ATA (SATA) HD controllers may experience unexpected behavior when copying images to iPhone, iPod, or Apple TV. Some images synced from Windows Vista may have color banding or appear visually distorted. You may also see one of the following messages when syncing the image:
</p>

<ul>
	<li>"iTunes cannot copy the photo [photo name] because it cannot be displayed on the iPod."</li>
	<li>"The photos you are syncing cannot be encrypted."</li>
	<li>"Photos are not in an iPhone compatible format."</li>
</ul>


<p>
Additionally, iTunes may unexpectedly quit or become unresponsive or the computer may unexpectedly restart or show a blue screen error.
</p>

<h4>Products affected</h4>

<ul>
	<li> All iPod ]]></content:encoded>
<pubDate>Fri, 18 Jan 2008 23:28:59 -0600</pubDate>
</item>
<item>
<title><![CDATA[iPhone: Making and Receiving a Call ]]></title>
<description>Release date: Thu,  5 Jul 2007 20:04:15 -0500; Views: 87</description>
<link>http://docs.info.apple.com/article.html?artnum=305873</link>
<content:encoded><![CDATA[
<p>Making a call on iPhone is as simple as tapping a name or number in your contacts list or tapping someone in your favorites list. Or tap the name of a recent caller to return the call. Your contacts are automatically synced with the address book on your computer each time you connect iPhone.

<p>The cell signal indicator, <img src="http://www.info.apple.com/images/kbase/305873/305873_1.png" align="absmiddle">, at the top of the screen shows whether you're in range of the cell network and can make and receive calls. The more bars, the stronger the signal.

<h4 class="topicheader">Making a Call</h4>
<p>Making a call is easy &#8212; simply tap an entry ]]></content:encoded>
<pubDate>Thu,  5 Jul 2007 20:04:15 -0500</pubDate>
</item>
<item>
<title><![CDATA[iPhone: What to do if visual voicemail greeting is incorrect]]></title>
<description>Release date: Tue, 22 Jan 2008 17:09:08 -0600; Views: 81</description>
<link>http://docs.info.apple.com/article.html?artnum=306822</link>
<content:encoded><![CDATA[<h4>Issue or symptom</h4>
 <P>
The visual voicemail personal greeting on iPhone may not match the standard voicemail personal greeting.
 
 </p>

 <h4>Products affected</h4>
 <ul>

 <li>
iPhone 
 </li>

 </ul>

 <h4>Solution</h4>
 <P>
This is most likely caused by dialing into your voicemail, instead of using visual voicemail, to change an option such as new greeting, or changing to or from the default greeting.</p> 
<p> 
The recommended way to change your voicemail greeting is by choosing <strong>Phone > Voicemail > Greeting</strong>, which will then in turn synchronize with your standard voicemail greeting so they both are the same.
 </p>

 
<p>In most cases, voicemail greeting changes ]]></content:encoded>
<pubDate>Tue, 22 Jan 2008 17:09:08 -0600</pubDate>
</item>
<item>
<title><![CDATA[iPhone and iPod touch: Not able to check Gmail after updating to iTunes 7.6]]></title>
<description>Release date: Thu,  7 Feb 2008 23:38:25 -0600; Views: 78</description>
<link>http://docs.info.apple.com/article.html?artnum=307426</link>
<content:encoded><![CDATA[
<h4>Issue or symptom</h4>
<p>
If you have iTunes 7.5  and sync your Gmail POP settings to your iPhone or iPod touch with software version 1.1.3, updating to iTunes 7.6 may result in not being able to check mail on your Gmail account because the POP account settings were not changed to IMAP. You may see the following error message:
</p>
<blockquote> 
"Cannot Get Mail <br> 
The connection to the server "imap.gmail.com" failed"
</blockquote> 
<h4>Products affected</h4>
<ul>
	<li> iPhone</li>
	<li> iPod touch</li>
	<li> iTunes 7.5</li>
	<li> iTunes 7.6</li>
</ul>


<h4>Solution</h4>
<p>
To prevent this, update to the latest version of iTunes such as iTunes 7.6 or later, prior to updating your iPhone or iPod ]]></content:encoded>
<pubDate>Thu,  7 Feb 2008 23:38:25 -0600</pubDate>
</item>
<item>
<title><![CDATA[iPhone: The time does not automatically set in some countries]]></title>
<description>Release date: Thu,  1 Nov 2007 19:32:18 -0600; Views: 77</description>
<link>http://docs.info.apple.com/article.html?artnum=306838</link>
<content:encoded><![CDATA[<h4>Issue or symptom</h4>
 <P>
 The time on iPhone does not automatically set in some countries. This is because not all cellular network providers support this feature.

 </p>

 <h4>Products affected</h4>
 <ul>
 <li>
 iPhone
 </li>
 </ul>

 <h4>Solution</h4>
 <P>
To manually set the iPhone time, choose <strong>Settings > General > Date & Time > Set Date & Time</strong> (You may need to tap <strong>Set Automatically</strong>   to Off before you can see Set Date & Time). 

 </p>
 ]]></content:encoded>
<pubDate>Thu,  1 Nov 2007 19:32:18 -0600</pubDate>
</item>
<item>
<title><![CDATA[Outlook 2003 may not immediately refresh newly synced groups from iPod touch or iPhone]]></title>
<description>Release date: Mon, 17 Dec 2007 21:59:31 -0600; Views: 76</description>
<link>http://docs.info.apple.com/article.html?artnum=307184</link>
<content:encoded><![CDATA[

<h4>Issue or symptom</h4> 
<p>
When syncing Groups with Outlook 2003 and the iPhone/iPod touch, newly added Groups may not immediately display in Outlook.
</p>

<h4>Products affected</h4>
<ul>
	<li> iPhone</li>
	<li> iPod touch</li>
	<li> Outlook 2003</li>
</ul>


<h4>Solution</h4>
<p>
To refresh the Group list view, click Calendar or a different Outlook application such as Notes or Tasks and then go back to Outlook Contacts to view the updated Group list.
</p>

<h4>Additional information
</h4>
<p>
This issue does not occur on Outlook 2007. 
</p>


 
<p><span class='G10G'><b>Important:</b> Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please <a href='http://www.info.apple.com/kbnum/n17159'>contact the vendor</a> for additional information.</span></p> ]]></content:encoded>
<pubDate>Mon, 17 Dec 2007 21:59:31 -0600</pubDate>
</item>
<item>
<title><![CDATA[iPhone and iPod touch: UK dictionary and keyboard is set to US by default
]]></title>
<description>Release date: Wed, 16 Jan 2008 15:15:51 -0600; Views: 59</description>
<link>http://docs.info.apple.com/article.html?artnum=306955</link>
<content:encoded><![CDATA[<h4>Issue or symptom</h4>
 <P>
When first activating an iPhone or iPod touch purchased in the UK (or using iTunes to restore to the factory settings), the device is configured for the US English keyboard and dictionary. Certain keys such as the &pound; key may not be where you may expect, and typing in a word may result in US English spelling suggestion.

 </p>

 <h4>Products affected</h4>
 <ul>
 <li> iPhone or iPod touch purchased in the UK  </li>
 <li> iTunes 7.5 or later (required to activate iPhone purchased in the UK)</li>
<li> iPhone or iPod touch software 1.1.2</li>
 </ul>

 <h4>Solution</h4>
<p> 
After activating for ]]></content:encoded>
<pubDate>Wed, 16 Jan 2008 15:15:51 -0600</pubDate>
</item>
<item>
<title><![CDATA[iPhone: Silencing or Declining a Call]]></title>
<description>Release date: Thu,  5 Jul 2007 20:03:34 -0500; Views: 58</description>
<link>http://docs.info.apple.com/article.html?artnum=305872</link>
<content:encoded><![CDATA[<p>When a call comes in, you may not want to answer it, or you may need to stop iPhone from ringing or vibrating. You can silence or decline an incoming call.</p>

<p>When you silence a call, you still have a chance to answer it, until the call goes to voicemail. When you decline a call, the call is silenced and sent directly to voicemail.</p>

<h4 class="topicheader">Silence a call</h4>
<p>Press the Sleep/Wake button once, or either of the volume buttons.</p>
<p><img src="http://www.info.apple.com/images/kbase/305872/305872_1.png"></p>
<p><img src="http://www.info.apple.com/images/kbase/305872/305872_2.png"></p>

<br>
<h4 class="topicheader">Decline a call</h4>
<p>Do one of the following:
<ul>
<li><p>Press the Sleep/Wake button twice quickly.</p></li>
<li><p>Press and hold the mic button on the headset for about ]]></content:encoded>
<pubDate>Thu,  5 Jul 2007 20:03:34 -0500</pubDate>
</item>
<item>
<title><![CDATA[iPhone and iPod touch: Renamed Contact Groups in Windows Vista Contacts on the PC may not update/show the changes in iTunes "Selected Groups" list for Contacts]]></title>
<description>Release date: Wed, 19 Dec 2007 00:06:01 -0600; Views: 54</description>
<link>http://docs.info.apple.com/article.html?artnum=307197</link>
<content:encoded><![CDATA[<h4>Issue or symptom
</h4>
<p> 
After renaming a Windows Contact group in Windows Vista Contacts (by right-clicking it and choosing <strong>Rename</strong>, iTunes may not  update or show the renamed Group(s) when you select the device in iTunes and then select "Selected Groups" under the Info tab.
</p> 

<h4>Products affected</h4>
<ul>
	<li> Windows Vista Contacts</li>
	<li> iTunes 7.5</li>
	<li>iPhone</li>
	<li>iPod touch</li>


</ul>

<H4>Solution</H4>
<p>This is the same behavior as renaming the file in Explorer. If you open the group after renaming it, you'll see that the group name itself remains unchanged. 
</p> 


<p><span class='G10G'><b>Important:</b> Information about products not manufactured by Apple is provided for information purposes only and does not constitute ]]></content:encoded>
<pubDate>Wed, 19 Dec 2007 00:06:01 -0600</pubDate>
</item>
<item>
<title><![CDATA[ iPhone and iPod touch email settings for common Internet Service Providers (ISPs) in Germany]]></title>
<description>Release date: Wed, 16 Jan 2008 14:57:43 -0600; Views: 50</description>
<link>http://docs.info.apple.com/article.html?artnum=306987</link>
<content:encoded><![CDATA[

<p>
This page offers information on how to set up your iPhone and iPod touch to access email from common Internet Service Providers (ISPs) in Germany. As ISPs provide Apple links to these settings, the table below will be updated. If your ISP is not listed, please refer to their website or contact them directly for information regarding your email settings.</p> 

<p>
<strong>Important</strong>: Please locate POP and SMTP server information from the links in the table below to enter into your iPhone or iPod touch. Please note, some links may not contain steps specific to iPhone or iPod touch. For iPhone customers ]]></content:encoded>
<pubDate>Wed, 16 Jan 2008 14:57:43 -0600</pubDate>
</item>
<item>
<title><![CDATA[iPhone: Exception error when syncing with Yahoo! Address Book]]></title>
<description>Release date: Wed,  9 Jan 2008 19:08:44 -0600; Views: 39</description>
<link>http://docs.info.apple.com/article.html?artnum=305851</link>
<content:encoded><![CDATA[<p>If syncing your iPhone with Yahoo! Address Book doesn't work, make sure you are using <a href="http://www.apple.com/itunes">iTunes 7.5</a> or later if you use Windows or Mac OS X 10.4.11 or later if you use a Mac. Using the latest version of iTunes for Windows or the latest version of Mac OS X should resolve this. </p> 

<p>Note that this could also be caused by an invalid email address present in your contact list. Valid email addresses are of the form username@domainname, e.g. steve@mac.com or user@example.org.  </p> 

<p>If you use Windows, check your iPhone for invalid or improperly formatted email ]]></content:encoded>
<pubDate>Wed,  9 Jan 2008 19:08:44 -0600</pubDate>
</item>
<item>
<title><![CDATA[iPhone: Advanced Mail Settings revert to previous values]]></title>
<description>Release date: Tue,  2 Oct 2007 09:42:34 -0500; Views: 34</description>
<link>http://docs.info.apple.com/article.html?artnum=306070</link>
<content:encoded><![CDATA[<h4>Issue</h4>
 <P>

After changing the "Authentication" or "Delete from server" settings in <strong>Settings > Mail > [email account] > Advanced</strong>  and then pressing the Home button, these settings may revert to their previous values.

 </p>

 <h4>Products affected</h4>
 <ul>



 <li>
iPhone
 </li>
 
 </ul>

 <h4>Solution</h4>
<p>
 Use iTunes to update iPhone software to version 1.1.1 or later.</p>  ]]></content:encoded>
<pubDate>Tue,  2 Oct 2007 09:42:34 -0500</pubDate>
</item>
<item>
<title><![CDATA[Using the O2 Cloud Wi-Fi hotspot in the UK after iPhone has been replaced]]></title>
<description>Release date: Thu,  7 Feb 2008 23:40:54 -0600; Views: 28</description>
<link>http://docs.info.apple.com/article.html?artnum=307427</link>
<content:encoded><![CDATA[<h4>Issue or symptom</h4>
 <P> You may not be able to use the O2 Cloud Wi-Fi hotspot in the UK after iPhone has been replaced.

 </p>

 <h4>Products affected</h4>
 <ul> 
<li> iPhone with a UK O2 account </li>
</ul> 

 <h4>Solution</h4>
 <P>
If your O2 tariff contract includes free O2 cloud Wi-Fi coverage and your iPhone has been replaced, please <a href="https://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?,New,KB=Companion,T=Contact_us"> contact O2</a> with the new Wi-Fi Address to ensure you have access to the Cloud network with your new iPhone. 
</p> 
<p> 
To find the Wi-Fi Address tap <strong>Settings > General > About</strong> and scroll down to Wi-Fi Address.
 </p>

 
 <span ]]></content:encoded>
<pubDate>Thu,  7 Feb 2008 23:40:54 -0600</pubDate>
</item>
<item>
<title><![CDATA[iPhone: About Billing Address Verification for O2 customers in the UK]]></title>
<description>Release date: Fri,  9 Nov 2007 16:03:44 -0600; Views: 24</description>
<link>http://docs.info.apple.com/article.html?artnum=306796</link>
<content:encoded><![CDATA[<p>
When selecting a tariff and activating iPhone in the United Kingdom, iTunes will need to validate your billing address. </p> 
<p> 
If iTunes is unable to find a match for your address, please check that your address is registered with <a href="http://www.royalmail.com/portal/rm/addressfinder">Royal Mail</a>. If your address isn't registered, perhaps because you live in a new property, you'll need to email your correct name and address to <a href="http://docs.info.apple.com/mailto:addressmaintenance@royalmail.com">addressmaintenance@royalmail.com</A> requesting it be added to their database (unfortunately, O2 can't do this on your behalf).</p> 
<p> 
Once your address is added to Royal Mail's database, please let O2 know by sending an ]]></content:encoded>
<pubDate>Fri,  9 Nov 2007 16:03:44 -0600</pubDate>
</item>
<item>
<title><![CDATA[iPhone: Disconnecting iPhone from Your Computer]]></title>
<description>Release date: Wed,  8 Aug 2007 17:37:18 -0500; Views: 21</description>
<link>http://docs.info.apple.com/article.html?artnum=306004</link>
<content:encoded><![CDATA[<p>Unless iPhone is syncing with your computer, you can disconnect iPhone from your computer at any time.</p>

<p>When iPhone is syncing with your computer, iPhone shows "Sync in progress." If you disconnect iPhone before it's done syncing, some data may not have been transferred. When iPhone is done syncing, iTunes shows "iPhone sync is complete."</p>

<p>To cancel a sync so you can disconnect iPhone, drag the slider on iPhone. </p>

<p class="callout"><strong>Tip:</strong> If you get a call during a sync, the sync is cancelled automatically and you can unplug iPhone to answer the call. Connect iPhone after the call to finish syncing.</p>
 ]]></content:encoded>
<pubDate>Wed,  8 Aug 2007 17:37:18 -0500</pubDate>
</item>
<item>
<title><![CDATA[iPhone: Using Hold]]></title>
<description>Release date: Thu,  5 Jul 2007 20:04:16 -0500; Views: 20</description>
<link>http://docs.info.apple.com/article.html?artnum=305877</link>
<content:encoded><![CDATA[<p>When you’re on a call, the screen shows call options. </p>

<h4 class="topicheader">Put a call on hold</h4>
<p>Tap <strong>Hold</strong>. The caller can’t hear you and you can’t hear the caller. Tap <strong>Hold</strong> again to talk again. </p>
<p align="center"><img src="http://www.info.apple.com/images/kbase/305877/305877_1.png"></p>

<h4 class="topicheader">Use iPhone applications while you’re on a call</h4>
<p>While on a call, press the <strong>Home</strong> <img src="http://www.info.apple.com/images/kbase/305877/305877_home.png" align="absmiddle"> button to go to the Home screen and use other applications. Or tap <strong>Contacts</strong> to browse contacts. </p>
<p>So for example, you can check your calendar or takes notes while on a call. If you’re connected to Wi-Fi <img src="http://www.info.apple.com/images/kbase/305877/305877_wifi.png" align="absmiddle">, you can also browse the web ]]></content:encoded>
<pubDate>Thu,  5 Jul 2007 20:04:16 -0500</pubDate>
</item>
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