Important: Please read before installing.

• You may experience unexpected results if you have third-party system software modifications installed, or if you've modified the operating system through other means. (This does not apply to normal application software installation.)
• The installation process should not be interrupted. If a power outage or other interruption occurs during installation, use the standalone installer (see below) from Apple Downloads to ]]> Thu, 14 Jul 2005 22:00:00 -0500 Release date: Tue, 27 Jun 2006 09:44:54 -0500; Views: 1569 http://docs.info.apple.com/article.html?artnum=303771 The Mac OS X 10.4.7 Update (delta) updates Mac OS X 10.4.6 to version 10.4.7 on both Intel-based Macs and PowerPC-based Macs. (If you are updating from Mac OS X 10.4, 10.4.1, 10.4.2, 10.4.3, 10.4.4, or 10.4.5 to 10.4.7, see this article instead.)

  Important: Please read before installing.

  • You may experience unexpected results if you have third-party system software modifications installed, or if you've modified the operating system through other means. (This does not apply to normal application software installation.)
  • The installation process should not be interrupted. If a power outage or other interruption occurs during ]]> Tue, 27 Jun 2006 09:44:54 -0500 Release date: Mon, 7 Jan 2008 20:07:27 -0600; Views: 1504 http://docs.info.apple.com/article.html?artnum=307194 Issue or symptom

    If Internet Sharing is active in Mac OS X 10.5 Leopard, you may not be able to participate in iChat video conferences.

    
    Products affected

    • Mac OS X 10.5
    • iChat

    
    Solution

    If you wish to participate in a video chat, temporarily disable Internet Sharing. To do this, open Sharing preferences in System Preferences, click the Internet tab, then click the Stop button (under Internet Sharing).

    This document will be ]]> Mon, 7 Jan 2008 20:07:27 -0600 Release date: Fri, 30 Apr 2004 07:33:57 -0500; Views: 785 http://docs.info.apple.com/article.html?artnum=93312

    • iTunes Store purchases
    • iTunes Store authorization or deauthorization
    • iChat
    • Apple Store purchases
    • iPhoto purchases
    
    The user name and password of an expired account also continue to be a valid Apple ID (AppleConnect login) for use with Apple's support pages.
    
    You can change the password and email address associated with your Apple ID at any time by signing in and clicking View Account at the My Info page. Changes you make to your Apple Account at the My Info page are ]]> Fri, 30 Apr 2004 07:33:57 -0500 Release date: Thu, 23 Oct 2003 07:33:57 -0500; Views: 766 http://docs.info.apple.com/article.html?artnum=106972 Symptom
    
    Online users of iChat and AIM cannot communicate.
    
    Products affected
    
    • Mac OS X 10.2 through 10.2.8
    • iChat (when online with a .Mac user account)
    
    Solution
    
    Affected AIM users should update to a later version of AIM software.
    
    • For Mac OS, use AIM v 4.5.651 or later.
    • For Microsoft Windows, use AIM v 4.8.2790 or later.
    
    Visit the AIM Web site to download new software (http://www.aim.com/).
    
    Note: Third-party AIM clients may not work as expected. For best results, both parties should use either AIM or iChat.
    
    Information about products not manufactured by Apple is provided for information purposes only, and does ]]> Thu, 23 Oct 2003 07:33:57 -0500 Release date: Fri, 1 Dec 2006 15:37:29 -0600; Views: 705 http://docs.info.apple.com/article.html?artnum=304486 The ability to host or participate in a multi-way (multi-person, such as 4-way) iChat conference is based on these factors and requirements:
    • Your computer's capabilities
    • Buddy's computer's capabilities
    • Available bandwidth

    If you have buddies in your buddy list that don't meet the requirements for mutil-way conferencing, they won't appear in your Buddy List with a multi-way icon. Similarly, if your computer and bandwidth do not meet the requirements to host and/or participate in a multi-way conference, you will not appear in others' Buddy Lists as capable of doing so.

    How ]]> Fri, 1 Dec 2006 15:37:29 -0600 Release date: Fri, 2 Nov 2007 19:46:30 -0600; Views: 593 http://docs.info.apple.com/article.html?artnum=306888 If you hear an echo, feedback, or "whine" when you speak during a video or audio chat with another Mac OS X 10.5 user, it is possible that iChat's noise cancellation is not fully functioning on the remote side of the conference.

    Ask the other participant to try the following steps one at a time while you are still connected. After each step, it may be necessary to speak for a few seconds to test whether or not the change helped.

    1. If the microphone on the remote side is close to the speakers (and not built-in), adjust the speakers and/or the microphone ]]> Fri, 2 Nov 2007 19:46:30 -0600 Release date: Fri, 24 Jun 2005 11:37:24 -0500; Views: 589 http://docs.info.apple.com/article.html?artnum=301245 If you have the Helvetica Fractions font installed, text in some applications (including Address Book, iChat, Safari and Mail) may appear as overlapping numbers and symbols.

       To avoid this issue in Mac OS X 10.3 and later, use Font Book to turn off the Helvetica Fractions font.

       If you're using Mac OS X 10.2.8 or earlier, check these two font locations for the Helvetica Fractions font:

       • /Library/Fonts/
       • ~/Library/Fonts/ (the tilde represents your Home folder)

       If you find a Helvetica Fractions font (or fonts), which may appear as "HelveFra" or "HelveFraBold," remove it from the folders. (To avoid other issues, ]]> Fri, 24 Jun 2005 11:37:24 -0500 Release date: Tue, 15 Jul 2003 09:33:57 -0500; Views: 588 http://docs.info.apple.com/article.html?artnum=25529
       However, this is not the name that appears to someone in a message that you send via AIM, nor to someone who already has you in their Address Book with a different name. For example, if your account name is "hiroshi1yamamoto," your name displayed in iChat and Address Book is "Hiroshi Yamamoto," ]]> Tue, 15 Jul 2003 09:33:57 -0500 Release date: Wed, 10 Sep 2003 07:33:57 -0500; Views: 541 http://docs.info.apple.com/article.html?artnum=107476 Symptom
       
       iChat cannot send or receive a file when the Mac OS X firewall is active in its default state. If you have opened the AIM port, you may be able to receive a file but not send them.
       
       Products affected
       

       • Mac OS X 10.2 or later
       
       Solution
       
       In its default state, the Mac OS X firewall blocks file transfers using iChat or America Online AIM software. If either the sender or receiver has turned on the Mac OS X firewall, the transfer may be blocked.
       
       The simplest workaround is to temporarily turn off the firewall in the Sharing preference pane ]]> Wed, 10 Sep 2003 07:33:57 -0500 Release date: Thu, 15 Nov 2007 22:07:45 -0600; Views: 479 http://docs.info.apple.com/article.html?artnum=307035 Issue or symptom

    You may be unable to participate in a video or audio chat in Mac OS X 10.5 Leopard on PowerPC-based Macs that have an 867Mhz G4 processor. The iChat Video menu may not appear, and under the Connection Doctor's Capabilities tab your computer may be listed as "unable to participate in a video conference" due to bandwidth/network issues.

    You may also receive an alert when you attempt to respond to a video conference such as:

    "NAME has invited you to participate in a Video Chat, but your computer does not support ]]> Thu, 15 Nov 2007 22:07:45 -0600 Release date: Thu, 5 Jul 2007 18:59:33 -0500; Views: 443 http://docs.info.apple.com/article.html?artnum=305830 iChat can communicate with cellular phone systems using SMS (Short Message Service). SMS is a global wireless service for sending messages (up to 160 alphanumeric characters) between mobile subscribers and external systems such as email, paging, and voicemail systems.

    With iChat, you can send messages to .Mac and AIM users, as well as cellular phone users. Note: You must be signed in to iChat with a .Mac or AIM account to do this (not Jabber or Bonjour).

    To send an SMS (text message) from iChat to a cellular phone:

    1. Choose New Chat with Person (Shift-Command-N) from the File menu.
    2. Enter the cellular phone ]]> Thu, 5 Jul 2007 18:59:33 -0500 Release date: Fri, 26 Oct 2007 07:12:49 -0500; Views: 400 http://docs.info.apple.com/article.html?artnum=306714 Backdrop Effects is a Mac OS X 10.5 Leopard iChat feature that "removes" the background of your video chat and replaces it with a picture of your choosing, leaving you in the foreground. It works much like a "green screen" used by actors in a Hollywood studio.

       This works by taking a snapshot of the background when you are not chatting. Since the computer knows what the background is, parts of it can be replaced with images or movies. Since you were not part of the background when the snapshot happened, you will not be ignored, hence you or ]]> Fri, 26 Oct 2007 07:12:49 -0500 Release date: Fri, 26 Oct 2007 07:30:21 -0500; Views: 397 http://docs.info.apple.com/article.html?artnum=306749 Issue or symptom

       When authenticating to a Mac OS X Server version 10.5 iChat server that is bound to Active Directory, clients that are not configured to use Kerberos will not be able to authenticate, when using Active Directory credentials.

       Products affected

       • Mac OS X Server 10.5

       
       Solution

       Either configure the iChat client to use Kerberos authentication or disable the use of CRAM-MD5 authentication on the iChat server.

       Option 1: Configure a client to ]]> Fri, 26 Oct 2007 07:30:21 -0500 Release date: Thu, 1 Jul 2004 07:33:57 -0500; Views: 357 http://docs.info.apple.com/article.html?artnum=93218
       This can happen when you're connected to a wireless network, including AirPort and third-party wireless access points.
       
       To troubleshoot the video or audio issue:
       
       

       1. Open iChat AV
          
       2. From the Audio menu, choose Connection Doctor.
          
       3. Watch the "Quality" section of the window. If the audio or video meters are less than 100%, this symptom is likely to occur due to packet loss.
       
       
       If this is ]]> Thu, 1 Jul 2004 07:33:57 -0500 Release date: Fri, 13 Jan 2006 11:04:31 -0600; Views: 338 http://docs.info.apple.com/article.html?artnum=302811 The Mac OS X 10.4.4 Update (Combo) updates Mac OS X 10.4, 10.4.1, 10.4.2, or 10.4.3 to version 10.4.4. (Note: This document discusses the Mac OS X 10.4.4 client update, if you're looking for Mac OS X 10.4.4 Server Update information, see this article.)

       Important: Please read before installing.

       • You may experience unexpected results if you have third-party system software modifications installed, or if you've modified the operating system through other means. (This does not apply to normal application software installation.)
       • The installation process should not be interrupted. If a power outage or other interruption occurs ]]> Fri, 13 Jan 2006 11:04:31 -0600 Release date: Tue, 12 Jun 2007 18:44:26 -0500; Views: 305 http://docs.info.apple.com/article.html?artnum=305628 For iChat video chats in Mac OS X 10.4.9 and later, you can use a third-party USB camera which is UVC compliant (or, of course, a built-in or external iSight camera).

         Contact the manufacturer of your third-party USB camera if you have questions about UVC compliance.

         ]]> Tue, 12 Jun 2007 18:44:26 -0500 Release date: Thu, 15 Feb 2007 14:13:36 -0600; Views: 304 http://docs.info.apple.com/article.html?artnum=305102 This document describes Security Update 2007-002, which can be downloaded and installed via Software Update preferences, or from Apple Downloads.

         For the protection of our customers, Apple does not disclose, discuss, or confirm security issues until a full investigation has occurred and any necessary patches or releases are available. To learn more about Apple Product Security, see the Apple Product Security website.

         For information about the Apple Product Security PGP Key, see "How to use the Apple Product Security PGP Key."

         Where possible, CVE IDs are used to reference the vulnerabilities for further information.

         To learn about other Security ]]> Thu, 15 Feb 2007 14:13:36 -0600 Release date: Thu, 5 Feb 2004 12:39:30 -0600; Views: 295 http://docs.info.apple.com/article.html?artnum=34930
         If you already have an AOL Instant Messenger (AIM) account, you can use that instead.
         To specify your name and password:
         

         • Choose Preferences from the iChat menu, then click the Account icon. Select the type of account (Mac.com or AIM), then enter your screen name and password. Your password is added to your keychain so you don't have to type it every time you log in to AIM.
         • For Mac.com accounts, enter your full email address (for example, tclark3@mac.com) and ]]> Thu, 5 Feb 2004 12:39:30 -0600 Release date: Mon, 29 Mar 2004 07:33:57 -0600; Views: 293 http://docs.info.apple.com/article.html?artnum=93245 For audio
           
           • Mac OS X 10.2.5 or later (Mac OS X 10.3 or later for iChat AV 2.1 or later)
             
           • Any PowerPC G3 microprocessor or later
             
           • iSight, or any microphone
             
           • 56 kbit/s modem connection
           
           
           For video
           
           • Mac OS X 10.2.5 or later (Mac OS X 10.3 or later for iChat AV 2.1 or later)
             
           • PowerPC G5, PowerPC G4, and 600 MHz or faster PowerPC G3 microprocessors
             
           • iSight or any FireWire based camera
             
           • Cable, DSL, or other broadband Internet connection
           
           
           ]]> Mon, 29 Mar 2004 07:33:57 -0600 Release date: Wed, 3 Mar 2004 07:33:57 -0600; Views: 242 http://docs.info.apple.com/article.html?artnum=93252 Views from your iSight camera appear flipped or reversed to you, like a mirror image. These views include:
           
           • In the "Preview" window in Preferences under the Video tab
             
           • The picture-in-picture view while in a conference
             
           • The Snapshot
             
           • The preview in the First Time User interface
           
           
           This is by design. The effect is similar to what you would see if you were looking into a mirror.
           
           Your image will appear in its natural, unreversed state to those with whom you chat.
           
           ]]> Wed, 3 Mar 2004 07:33:57 -0600 Release date: Tue, 31 Oct 2006 16:20:16 -0600; Views: 233 http://docs.info.apple.com/article.html?artnum=304577 Sometimes the .Mac Support site shows a System Status announcement that says "1-4% of members cannot log in to iChat. Login will be restored ASAP. Chats in progress can continue unless you log out. Read more for interim solutions." This article explains that message in more detail.

            

           What can I expect while this is happening?

           Some members who are not currently logged in to iChat will not be able to log in with their .mac membername. iChat login will be restored as soon as possible. Any chats that are already in progress can continue unless you log out of iChat. ]]> Tue, 31 Oct 2006 16:20:16 -0600 Release date: Fri, 31 Oct 2003 07:33:57 -0600; Views: 211 http://docs.info.apple.com/article.html?artnum=75475 Symptom

           When going online in iChat an alert appears with this message:

           
           
           "Unable to log in to AIM proxy. Check the proxy settings in the Accounts section of iChat preferences."
           
           Products affected
           • Mac OS X 10.2 to 10.2.8
           
           Solution

           iChat can use SOCKS 4, SOCKS 5 and HTTPS proxies.

           To configure iChat to use such a proxy server:

           
           1. Choose iChat > Preferences.

           2. Click Accounts.

           3. Click on the Server Settings button.

           
           Note: iChat does not work with proxy servers that require authentication (user name and password.)

           ]]> Fri, 31 Oct 2003 07:33:57 -0600 Release date: Tue, 14 Mar 2006 13:32:57 -0600; Views: 211 http://docs.info.apple.com/article.html?artnum=93214 PowerBook G4, iBook, and MacBook Pro computers only make sound through the right speaker, and the volume may seem lower. This prevents feedback through the built-in microphone. This document applies to iChat AV, Mac OS X 10.2.5 or later, and iSight or any FireWire IIDC compatible video camera.

           To hear sound from both channels, use headphones or external speakers (such as USB speakers).

           ]]> Tue, 14 Mar 2006 13:32:57 -0600 Release date: Thu, 4 May 2006 13:37:49 -0500; Views: 208 http://docs.info.apple.com/article.html?artnum=303624 After an audio or video conference in iChat, your audio or video continues to be sent to the person you were chatting with if you log out of iChat or set your iChat status to Offline. This can happen when chatting via voice or video with a buddy from your AIM, Bonjour, or Jabber buddy lists.
           Solution: Close the chat window, or quit iChat, to stop transmitting audio or video to your buddy.

           Additional information

           This happens because iChat establishes a direct peer-to-peer (or peers) network connection for audio or video chats. Once the direct connection is established, audio and/or ]]> Thu, 4 May 2006 13:37:49 -0500 Release date: Wed, 3 Mar 2004 07:33:57 -0600; Views: 207 http://docs.info.apple.com/article.html?artnum=107099
           If you want to be able to add more participants later, then you should start your message as a Chat window instead of as an Instant Message window. To start a Chat, simply choose New Chat or New Chat with Person from the iChat File menu.
           
           Tip: When naming windows, iChat does not distinguish between Instant Message and Chat type windows. To learn how to distinguish them, see "iChat: ]]> Wed, 3 Mar 2004 07:33:57 -0600 Release date: Mon, 6 Jun 2005 11:11:30 -0500; Views: 207 http://docs.info.apple.com/article.html?artnum=301718 If you try to log in to an AIM account via iChat that's already in use on a different computer, you may experience some login issues. Here's what can happen if you try to do this. As a general rule, you should only log in to your iChat account on one computer at a time.

           Note: This document doesn't apply to Bonjour or Jabber messaging.

           Mac OS X 10.4 Tiger

           If you log in to iChat with an AIM account on a Mac OS X 10.4 Tiger computer and then log in with the same account on a different computer that has Mac ]]> Mon, 6 Jun 2005 11:11:30 -0500 Release date: Thu, 4 Dec 2003 07:33:57 -0600; Views: 181 http://docs.info.apple.com/article.html?artnum=25637 http://www.mac.com/). Click Account at the top of the page. ]]> Thu, 4 Dec 2003 07:33:57 -0600 Release date: Thu, 5 Feb 2004 12:39:30 -0600; Views: 173 http://docs.info.apple.com/article.html?artnum=34929
           iChat brings the most popular instant messaging system, AOL Instant Messenger (AIM) to Mac OS X, with features you won't find anywhere else.
           
           You need an instant messaging address, also known as a "screen name," to use with iChat. If you already have a Mac.com account, you simply use your Mac.com email address. Or, if ]]> Thu, 5 Feb 2004 12:39:30 -0600 Release date: Thu, 6 Jan 2005 06:52:10 -0600; Views: 164 http://docs.info.apple.com/article.html?artnum=300501 If you turn off (disable) the Helvetica font (the Apple-created one) on your computer, you won't be able to start an iChat chat. Instead, you'll see some gibberish message, like this:
           

           iChat Internal Error! NSInvalidArgumentException: NSConcreteMutableAttributedString addAttribute: value: range:: nil value

           What's up with that?

           iChat needs the "Helvetica" font included with Mac OS X to start a chat (you may have other "Helvetica"-type fonts installed with similar names). It's easy to turn the font back on if you used Font Book to turn it off. If you disabled the font using another third-party font management application, use that software to ]]> Thu, 6 Jan 2005 06:52:10 -0600 Release date: Thu, 5 Feb 2004 12:39:30 -0600; Views: 158 http://docs.info.apple.com/article.html?artnum=34947
           To view a chat as text, choose Show As Balloons from the View menu to remove the checkmark.
           
           To change the balloon color and font used in your messages, choose Preferences from the iChat menu, then click Messages. Change the My Messages settings. Your changes affect the format of your messages on your screen, and on your recipient's screens, unless they have chosen to reformat incoming messages.
           
           To override the font and color settings selected by other ]]> Thu, 5 Feb 2004 12:39:30 -0600 Release date: Wed, 3 Mar 2004 07:33:57 -0600; Views: 139 http://docs.info.apple.com/article.html?artnum=42956
           This can happen when you have more Buddies in your list than the AOL Instant Messenger network allows. The current limit for the number of Buddies in a Buddy List is 200. However, you may need over 190 Buddies before this issue occurs.
           
           If you're at or close to the limit, delete people from your list before you add more.
           
           ]]> Wed, 3 Mar 2004 07:33:57 -0600 Release date: Mon, 29 Mar 2004 07:33:57 -0600; Views: 139 http://docs.info.apple.com/article.html?artnum=107192

           • Starting a chat or file transfer from your Rendezvous Buddy list does not work. You may see an empty, white chat window.
             
           • iChat displays a spinning disc cursor and is unresponsive.
           
           
           The first and easiest solution is to restart, then try to login to iChat. If the issue is resolved, you don't need to do anything else.
           
           If it isn't fixed, it might be caused by not having the Mac OS X BSD Subsystem installed. It is installed as part ]]> Mon, 29 Mar 2004 07:33:57 -0600 Release date: Mon, 31 Oct 2005 13:17:54 -0600; Views: 134 http://docs.info.apple.com/article.html?artnum=301668 If you're using Activity Monitor, you might see a process in Activity Monitor that's named "iChatAgent (Not Responding)" in red text, with Mac OS X 10.4 through 10.4.2.

           Don't be alarmed. Even though the red text may give the impression that something is amiss, you can safely ignore the message unless you can't log in. Activity Monitor can display this message even when iChatAgent is responding.

           Download and install the Mac OS X 10.4.3 Update, or later, to address this issue.

           ]]> Mon, 31 Oct 2005 13:17:54 -0600 Release date: Tue, 24 Feb 2004 07:33:57 -0600; Views: 131 http://docs.info.apple.com/article.html?artnum=93206 Solution

           iChat AV cannot use a DV camera as an input device on computers with a PowerPC G3 microprocessor. Digital camcorders are the most common type of DV camera.
           
           Tip: iSight is not affected by this issue. However, iSight does require a 600MHz G3 processor or higher. See http://www.apple.com/isight for more information.
           
           
           ]]> Tue, 24 Feb 2004 07:33:57 -0600 Release date: Thu, 5 Feb 2004 13:50:00 -0600; Views: 113 http://docs.info.apple.com/article.html?artnum=93215 Symptom

           You are unable to select the iSight built-in microphones.
           
           This occurs if you connect an iSight camera while iChat AV (Public Beta) is open.
           
           Products affected

           • iChat AV (Public Beta)
           • iSight
           • Mac OS X 10.2.5 or later
           
           Solution
           
           1. Quit iChat AV (Public Beta).
           2. Connect iSight.
           3. Open iChat AV (Public Beta).
           
           ]]> Thu, 5 Feb 2004 13:50:00 -0600 Release date: Thu, 5 Feb 2004 12:39:30 -0600; Views: 107 http://docs.info.apple.com/article.html?artnum=34932
           Choose New Chat with Person from the File menu, then enter the screen name of the person to chat with.
           
           If you want to chat with someone often, add the person's screen name to your Buddy List so you can see when they're available.
           
           This document contains information from Help Center, the help system included with your computer. ]]> Thu, 5 Feb 2004 12:39:30 -0600 Release date: Thu, 5 Feb 2004 12:39:30 -0600; Views: 102 http://docs.info.apple.com/article.html?artnum=34936
           To delete a buddy, select a person in the list, then press Delete.
           
           To change the order in which buddies are displayed in the list, choose an option from the View menu.
           
           If the person is in your address book, you can also use the Address Book application to make changes to their information. Your Buddy List is stored on the instant message server, and can be used with other AIM-compatible chat software, so it is possible to have people in your Buddy ]]> Thu, 5 Feb 2004 12:39:30 -0600 Release date: Fri, 18 May 2007 18:59:05 -0500; Views: 99 http://docs.info.apple.com/article.html?artnum=305503 Issue or symptom

           Icons of buddies on your iChat Buddy List may sometimes appear as a blue globe, white square, or appear with no icon. This can happen with both AIM- and .Mac-based accounts.
           
           

           

           Products affected

           • iChat

           
           Solution

           Server issues on the AIM network can cause this issue. If you are affected, contact America Online for more information.

           Note that text, audio, and video chats will still work--this issue affects icon appearance only.

           
           Important: Information about products not manufactured by Apple is provided for information purposes only and ]]> Fri, 18 May 2007 18:59:05 -0500 Release date: Tue, 17 Sep 2002 09:33:57 -0500; Views: 97 http://docs.info.apple.com/article.html?artnum=107098 Chat windows are labeled as "Instant Message" windows. This document explains how to tell the difference between the two.

           Symptom
           
           Chat windows are labeled as "Instant Message with <user_name>".
           
           Products affected
           

           • iChat 1.0 or later
           • Mac OS X 10.2 through 10.3.9
           
           Solution
           
           An "Instant Message" window is for interaction between two and only two users. You cannot add new participants to an Instant Message window. "Chat" is the term that describes instant messaging between three or more users in the same window. You may notice that Chat windows are labeled as Instant Message windows, even though they are functionally different. To distinguish between ]]> Tue, 17 Sep 2002 09:33:57 -0500 Release date: Wed, 29 Oct 2003 07:33:57 -0600; Views: 80 http://docs.info.apple.com/article.html?artnum=107129 Symptom
           
           When you click the paper clip icon you hear a beep. The dialog box that normally appears for selecting the file does not appear.
           
           Products affected
           
           • iChat 1.0 or later
           
           Solution
           
           Send a text message to the person you're chatting with before clicking the paper clip icon to send a file attachment. ]]> Wed, 29 Oct 2003 07:33:57 -0600 Release date: Wed, 10 Sep 2003 07:33:57 -0500; Views: 73 http://docs.info.apple.com/article.html?artnum=107439 Symptom
           
           • When choosing iChat or Mail help from the Help menu, Help Viewer opens to a blank window.
           • An entry appears in the Help Viewer table of content that does not have a name, and it only shows a generic icon.
           
           Products affected
           
           • PowerBook G4 (12-inch)
           • Mac OS X 10.2.3 (build 6H28), with Dutch selected as the preferred language
           
           Solution
           
           Mac Help for iChat and Mail can be accessed by clicking on their respective, nameless entries in Help Viewer. Although these entries are nameless and do not show the application icons, they are accessible and otherwise work.
           ]]> Wed, 10 Sep 2003 07:33:57 -0500 Release date: Wed, 5 Nov 2003 07:33:57 -0600; Views: 71 http://docs.info.apple.com/article.html?artnum=107100 Symptom
           
           iChat continues to speak text even though you tried to turn off that feature.
           
           Products affected
           
           • iChat 1.0 or later
           • Mac OS X 10.2 or later
           
           Solution
           
           These steps are a workaround for turning off "Speak text":
           
           1. Choose Preferences from the iChat menu.
           2. Click the Actions icon.
           3. Choose the affected event from the Events menu. (The affected event is what is happening when you hear the spoken text.)
           4. Deselect the checkbox for "Speak text."
           5. Deselect the checkbox for "Enable these actions."
           6. Choose Quit iChat from the iChat application menu.
           7. Reopen iChat.
           
           You may now reselect "Enable these ]]> Wed, 5 Nov 2003 07:33:57 -0600 Release date: Thu, 18 Dec 2003 07:33:57 -0600; Views: 71 http://docs.info.apple.com/article.html?artnum=93204 Symptom

           
           The sound volume is low when in a video conference.
           
           This happens when using the built-in microphone with certain iMac computers.

           Products affected
           • iMac (with CRT monitors)
           • Mac OS X 10.2.8 or earlier
           • iChat AV
           
           Solution

           
           Connect and use an external microphone when using iChat AV with an iMac (with CRT display).
           
           If using an iSight camera, use the iSight's built-in microphones.
           
           
           Related documents

           58669 "iMac: How To Differentiate Between Models (CRT)"
           
           
           ]]> Thu, 18 Dec 2003 07:33:57 -0600 Release date: Fri, 30 Jul 2004 07:33:57 -0500; Views: 67 http://docs.info.apple.com/article.html?artnum=108060 iChat uses ports 5060, 5190, 5297, 5298, 5353, 5678, and 16384 through 16403. The list of ports used by Apple products shows this in greater detail, and you can also read about an optional setup that is more complex and offers greater security.

           Use Server Admin to edit the preferences for the firewall. ]]> Fri, 30 Jul 2004 07:33:57 -0500 Release date: Sat, 15 Nov 2003 07:33:57 -0600; Views: 64 http://docs.info.apple.com/article.html?artnum=107170 Symptom
           
           Pasted emoticon graphics do not work as expected.
           
           Products affected
           

           • iChat 1.0 or later
           • Mac OS X 10.2 through 10.2.8
           
           Solution
           
           Emoticons are transmitted to your recipient via their text equivalents, such as :-) for the smiley face. When you copy and paste, you are attempting to send an inline graphic, so the desired result is not achieved. You may work around this by typing the text equivalent of the emoticon, subsequently copying and pasting it as many times as desired. Here is a list of emoticons used in iChat:
           
           Smile                    :-) ]]> Sat, 15 Nov 2003 07:33:57 -0600 Release date: Tue, 28 Oct 2003 07:33:57 -0600; Views: 60 http://docs.info.apple.com/article.html?artnum=93300 Symptom

           The application stops responding, and the pointer turns into a progress indicator (looks like a spinning disc or beach ball).
           
           Products affected

           • iSight
           • Video editing software such as Final Cut Pro, Final Cut Express, and iMovie
           
           Solution

           Update to Mac OS X 10.2.8 or later.
           
           See document 25525, "Mac OS X: About the Mac OS X 10.2.8 Update (Combo)" for Mac OS X 10.2.8. Mac OS X 10.3 Panther can be purchased from the Apple Store.
           
           ]]> Tue, 28 Oct 2003 07:33:57 -0600 Release date: Thu, 5 Feb 2004 12:39:30 -0600; Views: 56 http://docs.info.apple.com/article.html?artnum=34950
           Choose Log Into Rendezvous from the iChat menu. The Rendezvous window shows other iChat users who are available for chatting.
           
           You can't add a Rendezvous user to your Buddy List. The Rendezvous names are based on the login settings on each person's computer, and are not AIM screen names.
           
           This document contains information from Help Center, the help system included with your ]]> Thu, 5 Feb 2004 12:39:30 -0600 Release date: Thu, 5 Feb 2004 12:39:30 -0600; Views: 54 http://docs.info.apple.com/article.html?artnum=34951
           Choose Rendezvous from the Window menu. Other iChat users who are on the same network segment, or subnet, as you appear in the window. To send a message, double-click a person in the list.
           
           After the person accepts your invitation to chat, they can see your messages as you type them. Each character you type is sent immediately. If you only want others to see your message after you've finished typing all of it, change ]]> Thu, 5 Feb 2004 12:39:30 -0600 Release date: Fri, 24 Feb 2006 23:11:10 -0600; Views: 53 http://docs.info.apple.com/article.html?artnum=303243 When you configure the iChat service in Server Admin, be sure the domains in the Host Domains field contain only lower case letters. If there are any upper case letters, the iChat service may not start.

           If the iChat service will not start and any iChat host domains contain one or more upper case letters, follow these steps:

           1. Launch Server Admin.
           2. Select the appropriate server under Computers & Services.
           3. Select the iChat service.
           4. Click the Settings tab.
           5. Change any upper case letters in the Host Domains field to lower case letters.
           6. Click the Save button.
           7. Click the Start Service button to start the iChat service.

           For more information ]]> Fri, 24 Feb 2006 23:11:10 -0600 Release date: Thu, 5 Feb 2004 12:39:30 -0600; Views: 52 http://docs.info.apple.com/article.html?artnum=34931
           If you want others to see you're online, but you don't want to chat, set your status to Away. Others can still send you messages, but your status will let them know that you may not answer.
           If you're not actively using your computer, your status will remain as you last set it, but your friends ]]> Thu, 5 Feb 2004 12:39:30 -0600 Release date: Wed, 17 Sep 2003 07:33:57 -0500; Views: 51 http://docs.info.apple.com/article.html?artnum=107213 Symptom
           
           When you try to eject a disk, an alert box with this message appears :
           

           "The operation could not be completed because the disk (disk name) is in use."
           
           After this occurs, you cannot eject the volume as you normally would.
           
           Products affected
           
           • iChat
           • Mac OS X 10.2 or later
           • This affects all types of volumes, though it is most likely to be noticed with removable ones: CD and DVD discs, network disks, FireWire and USB hard drives, Zip disks, and similar products.
           
           Solution
           
           This occurs after sending another iChat user a file stored on a volume other than the startup disk. To prevent ]]> Wed, 17 Sep 2003 07:33:57 -0500 Release date: Mon, 22 Dec 2003 07:33:57 -0600; Views: 45 http://docs.info.apple.com/article.html?artnum=25689
           Note: You can join a chat only if you are invited to it.
           
           There are two workarounds. Use either one.
           
           Workaround: Temporarily change the language
           
           
           1. From the Apple menu, choose System Preferences.
              
           2. From the View menu, choose International.
              
           3. Drag a language other than Italian, such as English, to the top of the list of languages.
              
           4. From the Apple menu, choose Log Out.
              
           5. Log back in and try to join or create a room.
           
           
           
           Advanced workaround: Edit a line ]]> Mon, 22 Dec 2003 07:33:57 -0600 Release date: Fri, 27 Feb 2004 07:33:57 -0600; Views: 44 http://docs.info.apple.com/article.html?artnum=93205
           • Use a USB microphone.
             
           • If using an iSight camera, use iSight's built-in microphones.
             
           • Turn off AirPort and use a wired Ethernet connection.
           ]]> Fri, 27 Feb 2004 07:33:57 -0600 Release date: Thu, 5 Feb 2004 13:50:00 -0600; Views: 32 http://docs.info.apple.com/article.html?artnum=93217 Symptom

           iChat AV (Public Beta) unexpectedly quits.
           
           This happens if you unplug a USB microphone while iChat AV is open.
           
           Products affected

           • iChat AV (Public Beta)
           • USB Microphone
           
           Solution

           Reopen iChat AV (Public Beta).
           
           To prevent this from occurring, quit iChat AV (Public Beta) before disconnecting a USB microphone.
           
           ]]> Thu, 5 Feb 2004 13:50:00 -0600 Release date: Fri, 7 Nov 2003 07:33:57 -0600; Views: 30 http://docs.info.apple.com/article.html?artnum=93301
           These updates improve the iChat AV user experience by providing better iSight internal microphone support and improved compatibility with third-party audio devices.
           
           Mac OS X 10.2.8 is available through Software Update in System Preferences or from document 25524, "Mac OS X: About the Mac OS X 10.2.8 Update".
           
           QuickTime 6.4 is available through Software Update in System Preferences or from the QuickTime website (http://www.apple.com/quicktime/download/).
           
           ]]> Fri, 7 Nov 2003 07:33:57 -0600