There are some reasons why a song in AAC format may not play in iTunes 4 and later.

• If you can't play a song (AAC format) that you purchased from the iTunes Store, you may have exceeded the number of computers you can use to listen to your music purchases. The limit is five for digital rights management (DRM) protected music.
• If you're listening to a shared library or playlist, iTunes skips any purchased music in the list (if your computer is not authorized ]]> Wed, 30 May 2007 13:55:03 -0500 Release date: Mon, 5 Nov 2007 19:01:50 -0600; Views: 891 http://docs.info.apple.com/article.html?artnum=300063 Third-party plug-ins and scripts add features to iTunes or modify its appearance and behavior. The use of these add-ons can interfere with the normal usage of iTunes. This can be particularly true if you have recently upgraded to a newer version of iTunes as some add-ons may not be compatible. There are many ways in which an add-on can cause iTunes to act erratically such as those listed below:
  • Loss of iTunes functionality, such as the Visualizer.
  • Distortion ]]> Mon, 5 Nov 2007 19:01:50 -0600 Release date: Mon, 10 Dec 2007 20:40:03 -0600; Views: 871 http://docs.info.apple.com/article.html?artnum=93189 This document explains how to use iTunes to make an audio CD of Audible spoken word files.

    To burn Audible spoken word files to an audio CD in iTunes:

    1. Open iTunes.
       
    2. Select the Audible tracks in the Library that you want to burn to CD. (Shift-click for contiguous selection, or Command-click for separate tracks - Control-click in Windows).
       
    3. From the File menu, choose New Playlist From Selection.
       
    ]]> Mon, 10 Dec 2007 20:40:03 -0600 Release date: Fri, 23 Jan 2004 07:33:57 -0600; Views: 859 http://docs.info.apple.com/article.html?artnum=93624 Symptom

    The Join CD Tracks command in the Advanced menu is dimmed.
    
    Products affected

    • iTunes 4 for Mac OS X
    • iTunes 4 for Windows
    
    Solution
    
    
    1. Make sure you have selected tracks on an audio CD and not files that are already in your library.
       
    2. Make sure the songs you selected on the Audio CD are contiguous. See Figure 1.
       
    3. Make sure the audio CD is sorted by track number in ascending order. To do this, click the column header for the leftmost column in iTunes until it is blue and contains a triangle that points up. ]]> Fri, 23 Jan 2004 07:33:57 -0600 Release date: Wed, 6 Jun 2007 23:05:05 -0500; Views: 854 http://docs.info.apple.com/article.html?artnum=305581 Issue or symptom

       When trying to update or restore an iPod or connecting to the iTunes Store, you may see the following error message: "An unknown error occurred ( -3234), make sure Internet connection is active."

       Products affected

       • iPod (all models)
       • iTunes 7 (Windows XP)
       • TDC Internet Service Provider in Denmark

       Solution

       Check to see if you got a security pack with your Internet connection software, if so use these steps to try removing the parental control:

       1. Right-click the TDC-securitypack icon in the Notifcation area (System tray) and choose TDC securitypack from the shortcut menu.
       2. If the "TDC parental control-guide" has not yet ]]> Wed, 6 Jun 2007 23:05:05 -0500 Release date: Mon, 28 Mar 2005 14:44:26 -0600; Views: 851 http://docs.info.apple.com/article.html?artnum=93027 If your purchase history seems to be incorrect, or you believe you've been charged for a song you didn't buy, go to the iTunes Store Customer Service website.
          ]]> Mon, 28 Mar 2005 14:44:26 -0600 Release date: Wed, 20 Apr 2005 07:19:10 -0500; Views: 833 http://docs.info.apple.com/article.html?artnum=93419 With Mac OS X 10.3 and 10.3.1, don't switch user accounts while you're importing songs from a CD with iTunes 4.

          iTunes 4 will stop importing songs from an audio CD if you use Fast User Switching (Mac OS X 10.3 or later) to switch to another account. The message "File not found" appears when you switch back.

          What can you do? Download and install Mac OS X 10.3.2 Update or later and iTunes 4.5 or later.

          ]]> Wed, 20 Apr 2005 07:19:10 -0500 Release date: Tue, 10 Aug 2004 07:33:57 -0500; Views: 788 http://docs.info.apple.com/article.html?artnum=108071
          You can learn more about the TCP and UDP ports used by Apple products here.
          ]]> Tue, 10 Aug 2004 07:33:57 -0500 Release date: Fri, 30 Apr 2004 07:33:57 -0500; Views: 785 http://docs.info.apple.com/article.html?artnum=93312
          • iTunes Store purchases
          • iTunes Store authorization or deauthorization
          • iChat
          • Apple Store purchases
          • iPhoto purchases
          
          The user name and password of an expired account also continue to be a valid Apple ID (AppleConnect login) for use with Apple's support pages.
          
          You can change the password and email address associated with your Apple ID at any time by signing in and clicking View Account at the My Info page. Changes you make to your Apple Account at the My Info page are ]]> Fri, 30 Apr 2004 07:33:57 -0500 Release date: Tue, 13 Apr 2004 07:33:57 -0500; Views: 766 http://docs.info.apple.com/article.html?artnum=61694 iTunes: About Sound Check".
          
          Sound Check settings can be uploaded to iPod. However, the Sound Check settings can only be transferred to iPod when iTunes' Sound Check option is enabled.
          
          iPod only uses these values if the Sound Check setting in iPod's Settings menu is set to On.
          
          ]]> Tue, 13 Apr 2004 07:33:57 -0500 Release date: Tue, 24 May 2005 18:11:02 -0500; Views: 744 http://docs.info.apple.com/article.html?artnum=301691 When playing movies in iTunes 4.8 or later, you may see the following message:

          "The movie file file name cannot be found. Without this file the movie cannot play properly."

          This message occurs if you have reference movies in your iTunes library that can no longer access the original media. A reference movie is a very small file that points QuickTime to another location where a copy of the movie resides. These files are often temporary movie files created by another application.

          To ]]> Tue, 24 May 2005 18:11:02 -0500 Release date: Thu, 13 Dec 2007 21:08:01 -0600; Views: 738 http://docs.info.apple.com/article.html?artnum=307172 Selections you purchase from the iTunes Store are associated with your Purchased Playlist:

          

          If you do not find your purchases there, don't worry—you can easily associate them with your Purchased playlist.

          Step 1: Locate your iTunes Store purchases

          There are a few ways to locate your purchases.

          Get Info Method

          You can identify iTunes Store purchases by viewing the Summary information.

          1. Locate the song in the iTunes browser by clicking a Library icon such as Music, Movies, or TV Shows and then typing the purchased title (artist or album ]]> Thu, 13 Dec 2007 21:08:01 -0600 Release date: Tue, 22 Jun 2004 07:33:57 -0500; Views: 698 http://docs.info.apple.com/article.html?artnum=93011
             
             • Make sure there isn't an issue with the information in your Apple ID account. To verify or correct your Apple ID information follow these steps:
               
               1. Open iTunes.
                  
               2. Sign in to the iTunes Store.
                  
               3. Click the Account button and view your account information.
                  
               4. Click Edit Account Info and Edit Billing Info and verify that the information is accurate and complete.
                  
               
               
             • Make sure you don't have any previous purchases that could not be processed using the information in your Apple ID. If you see a ]]> Tue, 22 Jun 2004 07:33:57 -0500 Release date: Fri, 21 Sep 2007 14:15:55 -0500; Views: 681 http://docs.info.apple.com/article.html?artnum=304282 With the release of iTunes 7, music videos are no longer grouped with Movies in the iTunes source list. They are instead grouped with Music.

               However, all of your music videos can be found in a new Music Videos Smart Playlist that automatically updates whenever you add another music video to your Library.

               

               If you have deleted the Music Videos Smart Playlist, follow these steps to recreate it.

               1. Open iTunes.
               2. Choose File > New Smart Playlist.
               3. Set rule to Video Kind is Music Video and click OK.

                  Fri, 21 Sep 2007 14:15:55 -0500 Release date: Mon, 10 Apr 2006 12:23:00 -0500; Views: 662 http://docs.info.apple.com/article.html?artnum=75182 iTunes is unable to import ("rip") tracks from certain audio discs that have a copy protection system.

                  Copy protection or dirty or scratched disc?

                  There's not always an easy way to identify which discs have copy protection. So, verify that you can import tracks from other audio CDs with your CD/DVD drive. If you can import tracks from other CDs, make sure the disc is clean and free from debris and scratches. To clean, wipe the shiny surface with a soft, damp cloth, working from center to edge. If the disc is scratched, it may be unreadable.

                  Non-standard discs

                  Discs that adhere to the ]]> Mon, 10 Apr 2006 12:23:00 -0500 Release date: Mon, 23 Jan 2006 17:59:42 -0600; Views: 661 http://docs.info.apple.com/article.html?artnum=303157 If a router or firewall is blocking UDP traffic, iTunes can't stream audio to multiple AirPort Express units. You may see this message:

                  "An error occurred while connecting to the remote speaker 'speaker_name'. An unknown error occurred (-3256)."

                  This occurs with iTunes 6.0.2 or later.

                  Solution

                  If you use a third-party firewall or router, make sure that it is configured to permit UDP traffic.

                  If you get this error while using the built-in Mac OS X Firewall, perform these steps to make sure UDP is not blocked:

                  1. Open System Preferences.
                  2. Select the Sharing pane.
                  3. Click the Firewall tab.
                  4. Click the ]]> Mon, 23 Jan 2006 17:59:42 -0600 Release date: Tue, 18 Jan 2005 14:47:32 -0600; Views: 652 http://docs.info.apple.com/article.html?artnum=300726 iTunes 4.8 or later to resolve this.

                     For additional troubleshooting information, click here. ]]> Tue, 18 Jan 2005 14:47:32 -0600 Release date: Thu, 26 Jan 2006 10:37:27 -0600; Views: 645 http://docs.info.apple.com/article.html?artnum=93865 Follow the steps below if an error message appears when you try to install iTunes or QuickTime for Windows. The error code is either 1402 or 1406.

                     Before trying these steps, make sure you are logged in as an Admin user when installing as similar errors may occur if you are not.

                     Follow the general installation troubleshooting steps in Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows.

                     If the issue continues...

                     There is another set of steps that can resolve ]]> Thu, 26 Jan 2006 10:37:27 -0600 Release date: Wed, 17 Oct 2007 16:18:33 -0500; Views: 644 http://docs.info.apple.com/article.html?artnum=305563 How does Complete My Album work for iTunes Plus?

                     Complete My Album is offered with many iTunes Plus albums. Note that if you've purchased an AAC Protected single at 128 kbps and want the iTunes Plus version of the album, you must first upgrade your iTunes library to iTunes Plus before using Complete My Album.

                     This explains the Complete My Album Rules with iTunes Plus music:

                     ]]>Wed, 17 Oct 2007 16:18:33 -0500 Release date: Tue, 16 Sep 2003 07:33:57 -0500; Views: 633 http://docs.info.apple.com/article.html?artnum=61915 Symptom

                     iPod unexpectedly skips to the next song while playing a song.

                     Products affected

                     • iPod

                     Solution

                     1. Open iTunes and delete the song that skips from your music library.
                        
                     2. Insert the audio CD for the song(s) that skip in your computer.
                        
                     3. Use iTunes to Import the song from CD again.
                     A note about copyright
                     This software may be used to reproduce materials. It is licensed to you only for reproduction of non-copyrighted materials, materials in which you own the copyright, or materials you are authorized or legally permitted to reproduce. If you are uncertain about your right to copy any material, you should contact your legal advisor. ]]> Tue, 16 Sep 2003 07:33:57 -0500 Release date: Mon, 9 Oct 2006 12:04:06 -0500; Views: 617 http://docs.info.apple.com/article.html?artnum=61713 While iTunes for Windows allows you to connect multiple iPods simultaneously, this is not supported, and unexpected behavior may occur.

                     Although FireWire and USB allow multiple devices to be connected to the computer at the same time, iTunes works best with only one iPod connected at a time. If you plan to use multiple iPods with the same computer, eject and disconnect one iPod before attaching another.

                     ]]> Mon, 9 Oct 2006 12:04:06 -0500 Release date: Thu, 2 Sep 2004 07:33:57 -0500; Views: 606 http://docs.info.apple.com/article.html?artnum=93952 Remembering purchased audio CDs
                     When you insert a store-bought audio CD into your computer, iTunes goes online to the CDDB and finds the CD and track names based on the lengths of each track and the overall length of the CD. iTunes then saves this information for the CD into the "CD Info.cidb" file. It's saved here:
                     
                     Mac OS X: /Users/username/Library/Preferences
                     Windows Vista: /Users/username/AppData/Roaming/Apple Computer/iTunes Windows XP and 2000: \Documents and Settings\username\Application Data\Apple Computer\iTunes
                     
                     Each time you reinsert that CD into the same computer while logged in as the same user, iTunes will "remember" the information without having to ]]> Thu, 2 Sep 2004 07:33:57 -0500 Release date: Fri, 16 Nov 2007 23:34:00 -0600; Views: 582 http://docs.info.apple.com/article.html?artnum=307020 Issue or symptom

                     After updating to QuickTime 7.3 and iTunes 7.5, the following error message may appear when opening iTunes:

                     "Some of the required files are missing."

                     When opening QuickTime Player, an error -2093 may appear.

                     Products affected

                     • QuickTime 7.3
                     • iTunes 7.5
                     • Windows XP
                     • Certain older computers

                     Solution

                     Remove any copies of iTunesSetup.exe that are currently on your hard drive. Then, download and install a fresh copy of the iTunes 7.5 installer (which includes QuickTime 7.3) from here:
                     http://www.apple.com/itunes/download/

                     Important: Information about products not manufactured by Apple ]]> Fri, 16 Nov 2007 23:34:00 -0600 Release date: Fri, 2 Apr 2004 07:33:57 -0600; Views: 574 http://docs.info.apple.com/article.html?artnum=93024
                     By default, music is purchased using 1-Click. With 1-Click, the music you buy is immediately charged to the credit card listed on your Apple Account, downloaded into your iTunes library, and placed in a Purchased Music playlist.
                     
                     To buy a song or album with 1-Click:
                     

                     
                     
                     1. From the iTunes menu, choose Preferences. (Windows: From the Edit menu, choose Preferences).
                        
                     2. Click the Store button at the top of the window.
                        
                     3. Make sure "Buy and download using 1-Click" is selected and click OK.
                        
                     4. Click iTunes Store ]]> Fri, 2 Apr 2004 07:33:57 -0600 Release date: Wed, 7 Dec 2005 10:21:59 -0600; Views: 572 http://docs.info.apple.com/article.html?artnum=302372 Under some situations, iTunes may quit unexpectedly when you open it. You may see the error message:

                        "iTunes has experienced an error and needs to close. Do you want to send the error to Microsoft?"

                        To resolve this issue, remove all QuickTime installations and repair iTunes, which will install QuickTime 7 on your computer.

                        In Windows Vista:

                        1. From the Start menu, click Control Panel.
                        2. Click Uninstall a program.
                           Alternately, in Classic View of Control Panel, click Programs and Features. ]]> Wed, 7 Dec 2005 10:21:59 -0600 Release date: Mon, 17 Dec 2007 21:59:31 -0600; Views: 570 http://docs.info.apple.com/article.html?artnum=307184 Issue or symptom

                           When syncing Groups with Outlook 2003 and the iPhone/iPod touch, newly added Groups may not immediately display in Outlook.

                           Products affected

                           • iPhone
                           • iPod touch
                           • Outlook 2003

                           Solution

                           To refresh the Group list view, click Calendar or a different Outlook application such as Notes or Tasks and then go back to Outlook Contacts to view the updated Group list.

                           Additional information

                           This issue does not occur on Outlook 2007.

                           Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.

                           ]]> Mon, 17 Dec 2007 21:59:31 -0600 Release date: Wed, 8 Sep 2004 07:33:57 -0500; Views: 569 http://docs.info.apple.com/article.html?artnum=93870
                           Step 1: Drag the volume slider in iTunes to maximum.
                           
                           
                           
                           
                           Step 2: Set the volume adjustment of the audio file (in the Options section of the info for the file) to None.
                           
                           
                           
                           To access this setting:
                           
                           1. Click once to select a song.
                              
                           2. Choose Get Info from the File menu.
                              
                           3. Click the Options tab if ]]> Wed, 8 Sep 2004 07:33:57 -0500 Release date: Sun, 17 Dec 2006 22:57:22 -0600; Views: 558 http://docs.info.apple.com/article.html?artnum=304914 Our new user's guides will lead you through the basic steps to get you started fast. You’ll find links to the latest software downloads, installation instructions, helpful troubleshooting guides, and where to go to learn more.

                              iPod + iTunes

                     Owned Tracks

                     Album available in iTunes Plus?

                     iPod	iPod shuffle	iPod Nano	iTunes

                     Macs

                     Mac Portables	Mac Pro and Mac Mini	iMac

                     ]]> Sun, 17 Dec 2006 22:57:22 -0600 Release date: Fri, 6 Feb 2004 07:33:57 -0600; Views: 555 http://docs.info.apple.com/article.html?artnum=93672 iTunes 4: How to Convert a Song to a Different File Format", for assistance in converting a file.
                     ]]> Fri, 6 Feb 2004 07:33:57 -0600 Release date: Mon, 31 Jul 2006 16:14:58 -0500; Views: 553 http://docs.info.apple.com/article.html?artnum=304094 Depending on how they were created, some songs, videos, or podcasts may be louder or quieter than the other items in your library. iTunes is capable of adjusting the volume automatically so that all of your songs, videos, and podcast have the same volume using Sound Check. iTunes also has a built-in feature that lets you adjust volume levels for individual tracks. Any adjustments you make using the instructions below will stick with that item—whether you're playing them in iTunes or on an iPod.
                     1. In iTunes, select a song, video, or podcast you'd like to adjust.
                     2. From the File menu, choose ]]> Mon, 31 Jul 2006 16:14:58 -0500 Release date: Wed, 17 Sep 2003 07:33:57 -0500; Views: 546 http://docs.info.apple.com/article.html?artnum=86113 Symptom
                        
                        When you try to burn a CD from a playlist that includes AIFF, Audible.com files, or an audio stream, an alert box with this message appears:
                        
                        "None of the items in this playlist can be burned to CD."
                        
                        
                        
                        
                        Products affected
                        
                        • iTunes
                        
                        Solution
                        
                        AIFF or Audible files cannot be burned to CD as MP3 files. You must burn them as AIFF or as Audio CDs. To choose Audio CD as the format for burning:
                        1. Choose Preferences from the iTunes menu for Mac or the Edit menu for Windows.
                           
                        2. Click Advanced.
                        3. Click Burning in the toolbar.
                           
                        4. Click "Audio CD" to enable that option.
             
             Audio streams ]]> Wed, 17 Sep 2003 07:33:57 -0500 Release date: Tue, 15 Jun 2004 07:33:57 -0500; Views: 527 http://docs.info.apple.com/article.html?artnum=93795
             An iMix can only contain tracks that are available for sale in the iTunes Store. When you upload playlist track data, an automatic procedure determines whether the song is available from the iTunes Store.
             
             iTunes Store track
             If a track was purchased from the iTunes Store (.m4a file) or is from a preview dragged in from the iTunes Store, the match is exact.
             
             Tracks encoded from ]]> Tue, 15 Jun 2004 07:33:57 -0500 Release date: Mon, 9 May 2005 14:06:26 -0500; Views: 519 http://docs.info.apple.com/article.html?artnum=301596 This document describes security enhancements included with iTunes 4.8, which can be downloaded and installed using Software Update, or from Apple Downloads.

             For the protection of our customers, Apple does not disclose, discuss, or confirm security issues until a full investigation has occurred, and any necessary patches or releases are available. To learn more about Apple Product Security, see the Apple Product Security website.

             For information about the Apple Product Security PGP Key, see "How To Use The Apple Product Security PGP Key."

             Where possible, CVE IDs are used to reference the vulnerabilities for further information.

             To learn about ]]> Mon, 9 May 2005 14:06:26 -0500 Release date: Fri, 24 Aug 2007 00:06:54 -0500; Views: 518 http://docs.info.apple.com/article.html?artnum=306338 iLife ’05 requires the following:

             Hardware

             • Macintosh computer with a PowerPC G3 (400 MHz or faster), G4, or G5 processor.
             • 600 MHz G3 or faster required for GarageBand.
             • G4 or G5 required for GarageBand software instruments and advanced photo editing in iPhoto 5.
             • 733 MHz G4 or faster required for iDVD.
             • 1 GHz G4 or faster required to use HD features of iMovie HD
             • 256 MB of RAM (512 MB recommended).
             • 512 MB RAM required to use HD features of iMovie HD.
             • 1024 x 768 display resolution.
             • 4.3 GB of disk space required to install GarageBand, iTunes, iPhoto, iMovie and iDVD.
             • 250 MB to install iTunes, iPhoto and iMovie only.

             Fri, 24 Aug 2007 00:06:54 -0500 Release date: Wed, 21 Jul 2004 07:33:57 -0500; Views: 516 http://docs.info.apple.com/article.html?artnum=93191 Go to the iTunes Music Marketing page for information on adding your music to the iTunes Store.
             

             ]]> Wed, 21 Jul 2004 07:33:57 -0500 Release date: Tue, 2 Dec 2003 07:33:57 -0600; Views: 509 http://docs.info.apple.com/article.html?artnum=60783 Symptom
             
             You've made an audio CD with iTunes. It plays on a computer and in an audio CD player, but won't play on a DVD player.
             
             Products affected

             • iTunes 1.0 and later

             
             
             Solution

             • Make sure you use CD-R media to record your disc. CD-RW discs will not play in many DVD or audio CD players.
             • Some DVD players will not play CD-R discs even though they play commercial audio CDs. Check the documentation that came with your DVD player to see if it can read CD-R discs.
             • Try using CD-R media that produce discs of a different color. Your DVD player may be able ]]> Tue, 2 Dec 2003 07:33:57 -0600 Release date: Mon, 21 Jun 2004 07:33:57 -0500; Views: 488 http://docs.info.apple.com/article.html?artnum=61599
               
               
               
               Globe icon for streaming songs
               
               
               
               
               Later versions of iTunes use a broadcast icon for streaming songs
               
               Related documents
               93861: Songs are not copied to iPod
               150284: Adding songs from the Internet to your library
               ]]> Mon, 21 Jun 2004 07:33:57 -0500 Release date: Thu, 29 Jun 2006 10:55:54 -0500; Views: 485 http://docs.info.apple.com/article.html?artnum=303952 This document describes the security content of iTunes 6.0.5, which can be downloaded and installed using Software Update, or from Apple Downloads.

               For the protection of our customers, Apple does not disclose, discuss, or confirm security issues until a full investigation has occurred, and any necessary patches or releases are available. To learn more about Apple Product Security, visit the Apple Product Security website.

               For information about the Apple Product Security PGP Key, see "How to Use the Apple Product Security PGP Key."

               Where possible, CVE IDs are used to reference the vulnerabilities for further ]]> Thu, 29 Jun 2006 10:55:54 -0500 Release date: Fri, 13 Jan 2006 15:59:32 -0600; Views: 484 http://docs.info.apple.com/article.html?artnum=93634 Access the system requirements to install and use the applications with different versions of iLife.

               • iLife ’08 system requirements
               • iLife ’06 system requirements
               • iLife ’05 system requirements
               • iLife ’04 system requirements
               ]]> Fri, 13 Jan 2006 15:59:32 -0600 Release date: Fri, 1 Sep 2006 08:11:40 -0500; Views: 480 http://docs.info.apple.com/article.html?artnum=93361 Visit the iTunes download page to see the current system requirements. Any operating systems not specifically listed on the iTunes download page are not supported.
               ]]> Fri, 1 Sep 2006 08:11:40 -0500 Release date: Thu, 14 Sep 2006 15:11:51 -0500; Views: 469 http://docs.info.apple.com/article.html?artnum=301872 If you have podcasts in iTunes, an exclamation point may appear to the left of a podcast or podcast episode in certain circumstances.

               

               This can happen for several reasons:

               • iTunes can't locate the podcast episode. You may have inadvertently moved or deleted it. If you can't locate the podcast episode, you may want to download it again.
               • There is a problem downloading the podcast. You can click on the exclamation point to learn more ]]> Thu, 14 Sep 2006 15:11:51 -0500 Release date: Thu, 11 Sep 2003 07:33:57 -0500; Views: 464 http://docs.info.apple.com/article.html?artnum=61664
                 "iTunes has detected an existing iTunes folder in your Documents folder. Would you like to move this folder to your Music folder? This will not affect playback of your music in iTunes."
                 
                 If you click Yes, iTunes will move the iTunes folder in your Documents folder to the Music folder in your Home directory. This includes all the music that you have encoded (as long as the iTunes Music folder is in the iTunes folder). iTunes doesn't copy the folders. It simply moves them. No extra disk space ]]> Thu, 11 Sep 2003 07:33:57 -0500 Release date: Thu, 28 Sep 2006 08:43:36 -0500; Views: 460 http://docs.info.apple.com/article.html?artnum=304410 Symptom

             If you have a large music library, you may notice that iTunes 7 performance might be slow when you first open iTunes or when you are burning or ripping an audio CD.

             Products affected

             • iTunes 7.0
             • Windows XP or 2000
             • Windows Vista
             • Mac OS X 10.3.9 or later

             Solution

             Update to iTunes 7.0.1 or later to resolve this issue.

             ]]> Thu, 28 Sep 2006 08:43:36 -0500 Release date: Sat, 2 Jun 2007 00:00:50 -0500; Views: 457 http://docs.info.apple.com/article.html?artnum=24375 While trying to install or uninstall QuickTime for Windows an error message appears, and the install/uninstall fails. The message may indicate that you must exit all programs using QuickTime.

             Check to make sure no other applications that use QuickTime are open (including iTunes). If there are no other open applications, then make sure the QuickTime control panel window is closed to install or uninstall QuickTime. Close the Control Panel window, then try to install or uninstall again.

             To uninstall some older versions of QuickTime, use the uninstall application available in the Programs menu under QuickTime.

             Related documents

             93976 ]]> Sat, 2 Jun 2007 00:00:50 -0500 Release date: Tue, 21 Aug 2007 22:22:04 -0500; Views: 441 http://docs.info.apple.com/article.html?artnum=306329 Issue Installation of DAEMON Tools or similar software utilities that provide "virtual" recorders may prevent CD burning functionality in iTunes or optical drives not being seen. In these cases, iTunes software may report "no recorders found on the system" or may prevent access to your optical drives where it is not seen by the computer system. iTunes may also indicate no burning software or burner is present. Uninstalling DAEMON Tools or other similar software utilities will not solve the issue.

             Products affected

             • iTunes for Windows

             Solution

             Download and install the latest "SCSI Pass Through Direct" (SPTD) drivers. SPTD drivers are commercially available Device IO drivers ]]> Tue, 21 Aug 2007 22:22:04 -0500 Release date: Thu, 14 Sep 2006 15:11:10 -0500; Views: 439 http://docs.info.apple.com/article.html?artnum=93022
             This happens when using:

             • iTunes 4
             • iPhoto
             • iMovie
             • iDVD
             • QuickTime 6.1.1 and earlier
             
             The solution is to download and install QuickTime 6.2 or later. The latest version of QuickTime is available from the QuickTime website. iPhoto and iMovie require QuickTime 6.2 to use songs purchased from the iTunes Store.
             Thu, 14 Sep 2006 15:11:10 -0500 Release date: Wed, 13 Sep 2006 11:27:27 -0500; Views: 436 http://docs.info.apple.com/article.html?artnum=303164 Issue or Symptom

             iTunes 6.0.2 or later includes an option to select "TV Show" as a "Video Kind" for videos that were not purchased from the iTunes Store.

             While iTunes will respect this selection, you will not be able to see those videos listed on your iPod by selecting Videos > TV Shows. TV Shows purchased from the iTunes Store will show up as expected.

             Products affected

             • iTunes 6.0.x
             • Fifth Generation ]]> Wed, 13 Sep 2006 11:27:27 -0500 Release date: Tue, 2 Dec 2003 07:33:57 -0600; Views: 431 http://docs.info.apple.com/article.html?artnum=60789 Symptom
               
               You double-click a stream in the iTunes Radio Tuner, but iTunes is unable to access the stream.
               
               Products affected
               
               • iTunes 1.0 and later
               
               Solution
               
               If your network access is limited by a firewall, and the iTunes Radio Tuner feature does not work, contact your network administrator for assistance.
               
               The iTunes Radio Tuner feature may not work if your network access is limited by a firewall. Different Radio Tuner streams use different firewall ports, which may be blocked. To listen to a Radio Tuner stream, your network administrator would have to open the firewall to allow access through the port used by that ]]> Tue, 2 Dec 2003 07:33:57 -0600 Release date: Wed, 19 Dec 2007 00:06:01 -0600; Views: 419 http://docs.info.apple.com/article.html?artnum=307197 Issue or symptom

               After renaming a Windows Contact group in Windows Vista Contacts (by right-clicking it and choosing Rename, iTunes may not update or show the renamed Group(s) when you select the device in iTunes and then select "Selected Groups" under the Info tab.

               Products affected

               • Windows Vista Contacts
               • iTunes 7.5
               • iPhone
               • iPod touch

               Solution

               This is the same behavior as renaming the file in Explorer. If you open the group after renaming it, you'll see that the group name itself remains unchanged.

               Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute ]]> Wed, 19 Dec 2007 00:06:01 -0600 Release date: Tue, 9 Dec 2003 07:33:57 -0600; Views: 418 http://docs.info.apple.com/article.html?artnum=93034 Songs purchased and downloaded from the iTunes Store are AAC Protected files and have a bitrate of 128 kilobits per second (kbit/s).

               The purchased song should sound as good as or better than a 160 kbit/s MP3 file. Because the bit rate is lower, though, the AAC file takes less disk space than the MP3 file.

             	Related documents
             	93013	iTunes 4: AAC and MP3 Codecs Compared
             	93012	iTunes 4: About Advanced ]]> Tue, 9 Dec 2003 07:33:57 -0600 Release date: Thu, 14 Sep 2006 15:11:58 -0500; Views: 410 http://docs.info.apple.com/article.html?artnum=302200 Podcast owners If you have a podcast published on the iTunes Store, you can update your podcast by changing the data in your RSS feed. See "How to Publish a Podcast on the iTunes Store" to learn about the extended podcasting RSS specification for iTunes, and how to tag data. If you need to block your podcast from iTunes for any reason, you'll find information to do this in the article as well. Podcast listeners If you're not the podcast owner but would like to alert Apple about a particular podcast, please use the "Report a Concern" link (located below the Podcast ]]> Thu, 14 Sep 2006 15:11:58 -0500 Release date: Wed, 20 Sep 2006 15:39:45 -0500; Views: 407 http://docs.info.apple.com/article.html?artnum=302583 If you come across a situation in which iTunes doesn't display the Photos or Videos tab but does display the Music tab for an iPod that supports Photos or Videos, this may be due to the iPodDriver.kext file not loading correctly. To resolve this issue, follow the steps in this article. ]]> Wed, 20 Sep 2006 15:39:45 -0500 Release date: Thu, 14 Sep 2006 15:11:11 -0500; Views: 406 http://docs.info.apple.com/article.html?artnum=93039 If you connect to the iTunes Store using a dial-up connection over a phone line, music previews might sound odd or they might not play at all. The iTunes Store rocks with a high-speed (broadband) Internet connection like DSL or cable modem. Broadband is the best way to experience the iTunes Store, but if for whatever reason you can't get a high-speed connection, there is something you can do to get the previews to play. Open iTunes and then go to the iTunes Preferences: ]]> Thu, 14 Sep 2006 15:11:11 -0500 Release date: Wed, 5 May 2004 07:33:57 -0500; Views: 392 http://docs.info.apple.com/article.html?artnum=93048 Song Artist Album Composer Genre of music Click here to submit music requests or to send comments and alert Apple to issues encountered while using the iTunes Store. ]]> Wed, 5 May 2004 07:33:57 -0500 Release date: Thu, 28 Apr 2005 10:56:24 -0500; Views: 387 http://docs.info.apple.com/article.html?artnum=25750 Learn about "buffer underrun" issues that can happen when you burn a CD or DVD on your Mac. Some of this information is specific to Mac OS X and internal Apple recordable optical drives. Tip: Many newer optical drives contain buffer-underrun protection. To find out if your optical drive has buffer underrun protection, open Terminal (/Applications/Utilities) and type this command: "drutil info" . If you see "BUFE" in the returned results, then your drive has buffer underrun protection. Mac OS X 10.3, 10.4 or later may report buffer underrun errors for burns that have failed for other reasons. ]]> Thu, 28 Apr 2005 10:56:24 -0500 Release date: Fri, 17 Oct 2003 07:33:57 -0500; Views: 386 http://docs.info.apple.com/article.html?artnum=93357 Visualizer gives you a full-color creative light show with the click of a button. You can also install your own visual effects plug-ins to use with iTunes. Note: Plug-ins are for either the Mac OS X or Windows version of iTunes. Be sure to use the Windows plug-ins for the Windows version of iTunes. To install a plug-in in Windows Vista: Open /Users/username/AppData/Roaming/Apple Computer. Open the iTunes folder. Drag the plug-in to the iTunes Plug-ins folder. Note: You may need to create an iTunes Plug-ins folder here if no previous system-wide plug-ins have been installed. To create a new ]]> Fri, 17 Oct 2003 07:33:57 -0500 Release date: Tue, 1 Nov 2005 07:45:01 -0600; Views: 385 http://docs.info.apple.com/article.html?artnum=302755 You may come across a situation when you try to download iTunes from the Download iTunes webpage, but the actual "Download iTunes" button is missing from the page. This may be due to certain ad-blocking software; most commonly, McAfee Privacy Service. If you have this software installed on your computer and have it configured to block Internet ads, you may see this issue. (McAfee Privacy Service is commonly pre-installed on Windows-compatible computers, so it may have been installed at the factory for you.) Important: Information about products not manufactured by Apple is provided for information purposes ]]> Tue, 1 Nov 2005 07:45:01 -0600 Release date: Wed, 11 Jan 2006 06:51:14 -0600; Views: 378 http://docs.info.apple.com/article.html?artnum=301910 If you have an iPod with a Click Wheel, Smart Playlists may stop updating dynamically after you update your iPod with iPod Updater 2005-06-26 or later. For example, if you rate a song on your iPod, the rating appears, but that same song won't appear in a Smart Playlist based on the same rating on your iPod. But this can happen with a Smart Playlist based on any criteria. Use the iPod Updater 2006-01-10 or later to resolve this. Note: This issue does not affect iPod nano or Fifth Generation iPod. ]]> Wed, 11 Jan 2006 06:51:14 -0600 Release date: Tue, 31 Oct 2006 13:28:23 -0600; Views: 375 http://docs.info.apple.com/article.html?artnum=300362 Some Internet radio stations that play in iTunes don't play through AirTunes, even when you've selected AirPort Express in iTunes. Instead, the radio station plays through the built-in speaker or audio-out port of the computer. There is no workaround at this time. This document will be updated as more information becomes available. Internet radio stations that play outside of iTunes (in a browser window or another application like QuickTime Player) do not play through AirTunes. ]]> Tue, 31 Oct 2006 13:28:23 -0600 Release date: Wed, 8 Nov 2006 11:31:42 -0600; Views: 373 http://docs.info.apple.com/article.html?artnum=302762 If someone gave you an iTunes Store gift but you're having difficulty trying to redeem it in iTunes 6 or later, try these steps. In your email application, find your music gift message. Right-click (or Control-click) the Redeem image and from the shortcut menu, choose Copy. Click in your web browser's address field and from the Edit menu, choose Paste. The web address should look similar to this: https://phobos.apple.com/WebObjects/MZFinance.woa/wa/com.apple.jingle .app.finance.DirectAction/freeProductCodeWizard?code=RAAAAAAAAA3 Press Return. iTunes should open and accept the gift (you may need to login to your ]]> Wed, 8 Nov 2006 11:31:42 -0600 Release date: Mon, 28 Jan 2002 09:33:57 -0600; Views: 370 http://docs.info.apple.com/article.html?artnum=61109 An equalizer (EQ) lets you fine-tune specific frequencies of the sound spectrum, much like the treble and bass controls of a stereo, but with even more power and flexibility. By adjusting the different frequencies, you can customize your music playback for different musical genres, listening environments, and output methods (such as speakers or headphones). The horizontal values on the equalizer represent the spectrum of human hearing in hertz (hz). 32 Hz represents the deepest frequency (bass), 250 Hz and 500 Hz represent the mid-range frequencies, and 1 kHz to 4 kHz represent the higher ]]> Mon, 28 Jan 2002 09:33:57 -0600 Release date: Tue, 15 Jun 2004 07:33:57 -0500; Views: 366 http://docs.info.apple.com/article.html?artnum=93029 iTunes Terms of Sale for additional information. Related Documents 302392 How to back up your media in iTunes 93063 iTunes: How to copy music between authorized computers 93027 iTunes Store: Contacting billing support 93014 About iTunes Store authorization ]]> Tue, 15 Jun 2004 07:33:57 -0500 Release date: Thu, 14 Sep 2006 15:11:41 -0500; Views: 364 http://docs.info.apple.com/article.html?artnum=300456 Make sure that iTunes, iMovie, and QuickTime are up to date. Quit iMovie and make sure the audio track you are trying to import plays correctly in iTunes. ]]> Thu, 14 Sep 2006 15:11:41 -0500 Release date: Wed, 17 Sep 2003 07:33:57 -0500; Views: 357 http://docs.info.apple.com/article.html?artnum=93043 Symptom Multiple iTunes Temp files appear in your iTunes folder. Products affected iTunes 3 Mac OS X Solution These are temporary files used by iTunes. You can delete them if they remain after you have quit iTunes. ]]> Wed, 17 Sep 2003 07:33:57 -0500 Release date: Tue, 5 Jun 2007 00:53:33 -0500; Views: 350 http://docs.info.apple.com/article.html?artnum=305594 Symptom Some customers using iTunes 7.2 for Windows may experience an issue where iTunes doesn't open and shows the alert message below: Products affected iTunes 7.2 for Windows Solution Delete any copies of "iTunesSetup.exe" that were previously downloaded. Re-download iTunes from the iTunes download page. Reinstall iTunes with the freshly downloaded copy of the iTunes installer. For more information about issues with iTunes opening please review this article. ]]> Tue, 5 Jun 2007 00:53:33 -0500 Release date: Thu, 21 Sep 2006 12:59:31 -0500; Views: 349 http://docs.info.apple.com/article.html?artnum=303912 Audio CDs burned in iTunes and data DVDs burned using iTunes on a Mac may not be recognized when inserted into a Windows PC with Drag-to-Disc software installed. In some cases, the Drag-to-Disc software is installed as part of Roxio's Easy CD & DVD Creator suite. Products affected Audio CDs burned in iTunes Backup or data DVDs burned with iTunes on a Mac iTunes for Windows ]]> Thu, 21 Sep 2006 12:59:31 -0500 Release date: Thu, 7 Feb 2008 00:12:26 -0600; Views: 349 http://docs.info.apple.com/article.html?artnum=307363 Issue or symptom You may hear no audio when playing videos purchased from the iTunes Store. Products affected iTunes 7.6 and QuickTime 7.4 Windows XP Solution This only affects content purchased from the iTunes Store. You may be able to play this content in QuickTime Player. The content will sync and play normally with audio to iPod and iPhone. Update to QuickTime 7.4.1 to restore full playback of the affected content in iTunes. Important: Information about products not manufactured by Apple is provided for information ]]> Thu, 7 Feb 2008 00:12:26 -0600 Release date: Tue, 27 Jan 2004 07:33:57 -0600; Views: 342 http://docs.info.apple.com/article.html?artnum=93647 Symptom iTunes only recognizes first audio CD you put in the computer's drive. Other CDs don't appear in iTunes. Products affected Some computers with built-in media readers (compact flash, smartmedia, MMC, and so forth) iTunes for Windows Windows XP Solution Click the Start button then point to Run. In the Run window, type "msconfig" in the Open field. Click OK. Click the Startup tab in the System Configuration Utility window. Locate the item from the list named "Shwicon2k" and deselect it. Click OK. Restart the computer. Upon restart, this message appears: "You have used the System ]]> Tue, 27 Jan 2004 07:33:57 -0600