Apple Support - Most Recent Mail Articles http://www.apple.com/support/ Apple Support - Most Recent Mail Articles from Apple Inc. en-us Copyright 2008 Apple Inc. 1440 Thu, 28 Aug 2008 12:18:22 -0500 Apple In house red apple http://www.info.apple.com/images/red-ac-apple.gif http://www.apple.com/support/ <![CDATA[Mac OS X 10.5: Setting up Mail, troubleshooting Mail issues]]> Release date: Wed, 27 Aug 2008 16:57:22 -0500 http://support.apple.com/kb/HT2954 Wed, 27 Aug 2008 16:57:22 -0500 <![CDATA[Keynote and Pages: Document sent by email can't be opened]]> Release date: Wed, 20 Aug 2008 21:31:49 -0500 http://support.apple.com/kb/TS2133 Wed, 20 Aug 2008 21:31:49 -0500 <![CDATA[Mac OS X 10.5: Mail message attachment(s) are not saved]]> Release date: Thu, 20 Dec 2007 21:57:37 -0600 http://docs.info.apple.com/article.html?artnum=307193 Issue or symptom

Mail messages that are saved via Save As... (in Mail's File menu), may not include any message attachment(s) in the saved copy.

Products affected

  • Mac OS X 10.5 through 10.5.1
  • Mail

Solution

After saving the email message, manually save the attached file(s):

  • With the message open, click the "Save" button that appears at the top of the message (between the To: field and message body)

    or

  • Drag the attachment's icon or picture from the Mail message body to a different location, such as your desktop


This document will be ]]> Thu, 20 Dec 2007 21:57:37 -0600 <![CDATA[Mac OS X 10.4: Some Help content displays in English when primary language set to Japanese or Spanish]]> Release date: Wed, 14 Nov 2007 21:15:08 -0600 http://docs.info.apple.com/article.html?artnum=306582 Issue or symptom

In some cases, if the primary Mac OS X 10.4 language is set to Japanese or Spanish, some applications' Help content will appear in English instead of their specified language.

Products affected

  • Mac OS X 10.4
  • Help content for Safari, Mail, Calculator

Solution

Download and install the Mac OS X 10.4.11 Update, or later.

If the issue persists after installing Mac OS X 10.4.11 or later

  1. If ]]> Wed, 14 Nov 2007 21:15:08 -0600 <![CDATA[Mac OS X 10.5, .Mac: To Do items created in Mac OS X Mail don't appear in .Mac Webmail]]> Release date: Fri, 26 Oct 2007 06:18:30 -0500 http://docs.info.apple.com/article.html?artnum=306549 With Mail in Mac OS X 10.5 Leopard, you can create To Do items. However, if you are using a .Mac account in Mail, you will not see To Do items in a Web browser via .Mac Webmail. Use Mail to see and edit To Do items.

    ]]>     Fri, 26 Oct 2007 06:18:30 -0500     <![CDATA[.Mac Webmail: A saved draft should only be edited in the application that created it]]> Release date: Fri, 5 Oct 2007 10:40:44 -0500 http://docs.info.apple.com/article.html?artnum=306550 Issue or symptom

    If you save a draft of a .Mac account email using Mac OS X Mail or a third-party email application, then try to edit the draft using .Mac Webmail (or vice-versa), the message may not look the way you expect, may contain HTML tags such as "<HTML>", or you may receive various alert messages, depending on which Web browser you are using.

    Products affected

    • .Mac Webmail

    Solution

    Messages saved as drafts should only be edited in the same application used to originally create the message. If you originally created a ]]> Fri, 5 Oct 2007 10:40:44 -0500 <![CDATA[.Mac: Keeping Junk mail folder contents consistent in .Mac Webmail and Mac OS X Mail]]> Release date: Wed, 8 Aug 2007 18:07:38 -0500 http://docs.info.apple.com/article.html?artnum=306215 If you have enabled Junk mail filtering in .Mac Webmail and you also use Mac OS X Mail to check your email, the contents of your Junk folder may not match unless you choose the right settings. By default, Mac OS X Mail stores junk messages locally, whereas .Mac Webmail stores messages on an IMAP server.

    For a consistent experience between .Mac Webmail and Mac OS X Mail, make sure your Mac OS X Mail preferences are configured this way:

    1. Open Mail
    2. Choose Preferences from the Mail menu.
    3. Click Junk Mail.
    4. Make sure "Enable junk mail filtering" is selected ("checked").
    5. Click Accounts.
    6. Select your ]]> Wed, 8 Aug 2007 18:07:38 -0500 <![CDATA[.Mac: About forwarding HTML messages in Webmail]]> Release date: Tue, 7 Aug 2007 18:18:54 -0500 http://docs.info.apple.com/article.html?artnum=306154 You can forward messages with .Mac Webmail, but any HTML messages (emails with embedded links or images) will be converted to plain text. The links will still be in the message, but the recipient may have to manually copy and paste them into a Web browser for viewing.

      As a workaround, you can forward HTML messages (and retain the formatting) with the Mail application in Mac OS X. Your .Mac account is already set up for IMAP and POP access, and the Mail application makes setting up a .Mac account as easy as entering your member name and ]]> Tue, 7 Aug 2007 18:18:54 -0500 <![CDATA[.Mac: Email message "bounces" back after sending]]> Release date: Wed, 18 Jul 2007 19:29:43 -0500 http://docs.info.apple.com/article.html?artnum=306021 Issue or symptom

      Sometimes a message that you send from .Mac may "bounce" (return to you with an error message) and not make it to the intended recipient. This may happen if:

      • It's sent to an invalid email address--the intended recipient's address has a typo in it, for example. You may see "5.1.1 unknown or illegal user/alias" in the returned mail.
      • The recipient's email mailbox is full and no mail will be delivered without action on their part. You may see "5.2.2 mailbox full" in the returned mail.
      • The receiving mail system may think your message is unsolicited commercial email ("spam"). ]]> Wed, 18 Jul 2007 19:29:43 -0500 <![CDATA[.Mac, Mail: Email messages not received by a recipient]]> Release date: Mon, 16 Jul 2007 21:06:04 -0500 http://docs.info.apple.com/article.html?artnum=306007 Issue or symptom

        Sometimes an email you send from your .Mac account may not appear to be received by the intended recipient.

        Products affected

        • .Mac
        • Mail

        Solution

        These tips should help to resolve the issue:

        • If an "Unknown address" or "Undelivered mail returned" message appeared in your inbox after you sent the message, verify that the recipient's email address is current and the correct address (look in your Sent messages mailbox).

        • If you are using ]]> Mon, 16 Jul 2007 21:06:04 -0500 <![CDATA[Mac OS X 10.4: "Mail cannot update your mailboxes because your home directory is full" alert]]> Release date: Mon, 27 Nov 2006 07:58:06 -0600 http://docs.info.apple.com/article.html?artnum=304807 Issue or symptom

          While opening Mail, you may see this alert message even if your Home is not full:

          "Mail cannot update your mailboxes because your home directory is full. You must free up space in your home folder before using Mail. Delete unneeded documents or move documents to another volume."

          Products affected

          • Mac OS X 10.4 through 10.4.8
          • Mail

          Solution

          Verify that your home directory is not full

          Choose Home from the Finder's Go menu and make sure the volume is not full by checking the space available on the drive.

          If it is full you ]]> Mon, 27 Nov 2006 07:58:06 -0600 <![CDATA[.Mac: System Status Says some members may experience intermittent mail delivery errors]]> Release date: Tue, 31 Oct 2006 20:13:24 -0600 http://docs.info.apple.com/article.html?artnum=304606 Sometimes the .Mac Support site shows a System Status announcement that says "Some members may be experiencing intermittent delivery errors when trying to send mail from their mail clients. .Mac mail on the web and all other .Mac services are unaffected. Read more for interim solutions." This article explains that message in more detail.

           

          What can I expect while this is happening?

          You may experience intermittent difficulties sending mail from your .mac address using your computer's mail application.

          What can I do while this is happening?

          You will be able to send mail intermittently. If you experience difficulties sending .Mac mail using a mail ]]> Tue, 31 Oct 2006 20:13:24 -0600 <![CDATA[About the Mac OS X 10.4.7 Update (delta)]]> Release date: Tue, 27 Jun 2006 09:44:54 -0500 http://docs.info.apple.com/article.html?artnum=303771 The Mac OS X 10.4.7 Update (delta) updates Mac OS X 10.4.6 to version 10.4.7 on both Intel-based Macs and PowerPC-based Macs. (If you are updating from Mac OS X 10.4, 10.4.1, 10.4.2, 10.4.3, 10.4.4, or 10.4.5 to 10.4.7, see this article instead.)

          Important: Please read before installing.

          • You may experience unexpected results if you have third-party system software modifications installed, or if you've modified the operating system through other means. (This does not apply to normal application software installation.)
          • The installation process should not be interrupted. If a power outage or other interruption occurs during ]]> Tue, 27 Jun 2006 09:44:54 -0500 <![CDATA[Mac OS X (German) 10.4.6 or earlier: Mail unexpectedly quits when customizing a new message]]> Release date: Mon, 1 May 2006 10:50:47 -0500 http://docs.info.apple.com/article.html?artnum=303604 Mail may unexpectedly quit in the German language version of Mac OS X if you create a new message, then choose Customize from the pop-up menu that appears next to "Accounts". For example, you might want to use this menu to try to show the "Blindkopie" field or to set message priority.

            Solution

            Update to Mac OS X 10.4.7 or later.

            ]]>             Mon, 1 May 2006 10:50:47 -0500             <![CDATA[Mac OS X 10.4: About printing Mail messages, wrapping text, and font sizing]]> Release date: Fri, 24 Mar 2006 14:40:32 -0600 http://docs.info.apple.com/article.html?artnum=303297 The application Mail that's included with Mac OS X 10.4 Tiger allows you to print emails in three different ways.

            To find these three choices, choose Print from the File menu, then change the third pop-up menu's choice from "Copies & Pages" to "Mail". Whichever option you select will remain in effect for future printouts from Mail, until you change it again.

            Tip: For any option, use the Preview button before printing to get an idea of how much paper will be needed, as well as how the printout will look.


            Scale message to fit

            With ]]> Fri, 24 Mar 2006 14:40:32 -0600 <![CDATA[Mac OS X Mail: "The mail could not be sent, but is saved in your Outbox until it can be sent" alert]]> Release date: Thu, 16 Mar 2006 10:30:38 -0600 http://docs.info.apple.com/article.html?artnum=303327 In all versions of Mac OS X, Mail automatically works with some mail servers to verify the validity of your email message's recipients. It does this if the mail server has been configured to perform verification. If the server identifies any recipient's address as invalid or unrecognized, this alert will appear, along with an identification of which addressee is not recognized:

            "The mail could not be sent, but is saved in your Outbox until it can be sent."

            If this happens, edit the message that's in the Mail outbox: Remove invalid recipients, then try to send the message again.

             

            ]]>             Thu, 16 Mar 2006 10:30:38 -0600             <![CDATA[Mac OS X 10.4: Mail account sync alert can be safely ignored]]> Release date: Thu, 8 Dec 2005 11:45:02 -0600 http://docs.info.apple.com/article.html?artnum=302489 You can sync your Mail rules and accounts between different Macs using .Mac in Mac OS X 10.4 Tiger. However, you may get an inaccurate alert that states more changes are going to take place than are required.

            This message appears when your Mail accounts aren't listed in the same order across your synchronized Macs. You can either safely ignore the alert or you can reorder your Mail accounts as a workaround.

            Ignore It

            If you choose to simply ignore the erroneous sync alert and apply the changes, the alert will continue to appear whenever you sync your Mail data, but ]]> Thu, 8 Dec 2005 11:45:02 -0600 <![CDATA[PowerBook G4 (Double-Layer SD): Mail message stuck in Outbox after waking your computer from sleep]]> Release date: Tue, 11 Oct 2005 16:40:39 -0500 http://docs.info.apple.com/article.html?artnum=302537 If you're sending an email in Mail and put your computer to sleep while the message is still being sent, your message may get stuck in your Outbox when you wake the computer.

            If this happens, don't worry. Mail has sent your message—you can verify this by checking your Sent folder—so you can safely delete the message that's stuck in your Outbox.

            ]]>             Tue, 11 Oct 2005 16:40:39 -0500             <![CDATA[Mac OS X 10.4.2: Issues after Archive and Install of 10.4 followed by reapplication of 10.4.2]]> Release date: Fri, 23 Sep 2005 15:39:13 -0500 http://docs.info.apple.com/article.html?artnum=302350 If you were using Mac OS X 10.4.2, then performed an Archive and Install of Mac OS X 10.4, then updated to Mac OS X 10.4.2 again via Software Update, some Apple applications may not be properly updated or work as expected.

            For example, you might not see existing email messages in Mail after updating to Mac OS X 10.4.2.

            Note: This issue only occurs in the scenario described above. It does not happen when reapplying 10.4.2 via the standalone Mac OS X 10.4.2 Combo update.

            Solution

            If you already updated to Mac OS X 10.4.2 via Software Update ]]> Fri, 23 Sep 2005 15:39:13 -0500 <![CDATA[Mac OS X: Using email aliases in Mail]]> Release date: Tue, 6 Sep 2005 11:57:00 -0500 http://docs.info.apple.com/article.html?artnum=302215 Do you have multiple email addresses that are "aliases" to a central email account? If you do, you can configure Mail in Mac OS X so that it can easily get and send email from all of your addresses. Here's how.

            Note: An alias email address is an account in which all email sent to it automatically goes to a master email address. This is not the same thing as having different email addresses that aren't automatically tied to a central address.

            Important: Do not use these steps for .Mac email aliases. Mail will automatically retrieve email from any aliased .Mac ]]> Tue, 6 Sep 2005 11:57:00 -0500