When exceeding a Nokia N90 phone's usable memory, the device may display "Phone memory full, please delete some data". However, iSync may not give an indication that the phone's memory is full when initially synchronizing the device.

In this situation, if sync session is initiated with iSync you may notice that some events or contacts may not be synced to the phone.

Products affected

• iSync
• Nokia N90
• Mac OS X 10.4, 10.5

Solution

Reduce some of the data stored on the phone to increase the available memory.

Once there's an ]]> Tue, 18 Dec 2007 18:37:30 -0600 Release date: Fri, 2 Nov 2007 21:46:40 -0600 http://docs.info.apple.com/article.html?artnum=306559 Issue or symptom

Events created in iCal in Mac OS X 10.4 or 10.5 that include notes can synchronize with Nokia E61/E62 phones, but the note field's contents may not appear on the phone.

Products affected

• Nokia E61/E62
• iSync
• Mac OS X 10.4
• Mac OS X 10.5

Solution

Create an event requiring a note entry on the phone device first, then synchronize. The resulting event in iCal will appear with notes.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not ]]> Fri, 2 Nov 2007 21:46:40 -0600 Release date: Fri, 2 Nov 2007 21:43:23 -0600 http://docs.info.apple.com/article.html?artnum=306440 Issue or symptom

Contacts initially created on a Samsung D900 phone and then synchronized using iSync may display a birthday of "January 1st, 1900" in Address Book.

Products affected

• Samsung D900
• Mac OS X 10.5 Leopard

Solution

By default, the Samsung D900 phone assigns an "empty" birthday to each new contact that's been created initially on the phone when synchronizing using iSync.

If you want a contact's birthday information to appear correctly, crate the contact in Address Book instead of on the phone device.

Important: Information about products not manufactured by Apple is provided ]]> Fri, 2 Nov 2007 21:43:23 -0600 Release date: Thu, 1 Nov 2007 01:56:02 -0600 http://docs.info.apple.com/article.html?artnum=306820 Issue or symptom

.Mac contacts sync to your phone, but calendar events may not sync to your phone, when using the sync menu bar item's Sync Now choice.

Products affected

• Mac OS X 10.5 Leopard
• iSync

Solution

To avoid this issue, use the iSync application when syncing with .Mac.

Nokia N70 phones have a "Mark as not done" option for To Do items. If the "Mark as not done" phone option is used on a synced iCal To Do item whose status is "completed", the status will not change in iCal..

Products affected

• Nokia N70 phones
• iSync in Mac OS X 10.4, Mac OS X 10.5 Leopard

Solution

Change the "completed" status of To Do items in iCal instead of on the phone.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute ]]> Fri, 26 Oct 2007 11:41:05 -0500 Release date: Fri, 26 Oct 2007 11:40:59 -0500 http://docs.info.apple.com/article.html?artnum=306563 Issue or symptom

If you have an iCal "To Do" that has been marked as complete, synced to a Nokia 7370 phone, then marked as "not completed" on the phone and synced again, the "due date" of the event may be changed to exactly two weeks into the future.

Products affected

• Nokia 7370
• iSync
• Mac OS X 10.4, 10.5

Solution

Apple has identified this as a limitation of the phone device.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute ]]> Fri, 26 Oct 2007 11:40:59 -0500 Release date: Fri, 26 Oct 2007 11:38:07 -0500 http://docs.info.apple.com/article.html?artnum=306558 Issue or symptom

Contacts initially created on a Motorola RAZR V3x phone that contain a first name, last name, nickname, and phone number field may appear in the Mac OS X 10.5 Address Book with the nickname as the first name.

Also, the first and last name fields may not appear in Address Book for that contact after syncing.

Products affected

• Motorola RAZR V3x
• iSync

Solution

As a workaround, don't use the nickname field when creating contacts on the phone, or create the contact (with nickname) in the Mac OS ]]> Fri, 26 Oct 2007 11:38:07 -0500 Release date: Fri, 26 Oct 2007 11:35:00 -0500 http://docs.info.apple.com/article.html?artnum=306557 Issue or symptom

When deleting the birthday field of contacts in the Mac OS X 10.5 Address Book, they may not correctly synchronize or still appear on some Sony Ericsson phones, such as the W800i.

Products affected

• Sony Ericsson W800i
• iSync

Solution

On the phone, delete the birthday field.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.

All day (or single, multiple day) events that are created on the Motorola K1 series phones and then synced with an iCal calendar in Mac OS X 10.4 or Mac OS X 10.5 Leopard may show up as single day events instead.

Products affected

• Motorola K1 series phones including "KRZR"
• iCal, iSync
• Mac OS X 10.4, 10.5

Solution

Motorola K1 phones currently do not support the syncing of these kinds of events with iCal.

When synchronizing recurring events with a Nokia N71 or N80 phone and iCal in Mac OS X 10.5 Leopard, the events may appear to shift a day earlier (or later) if the last day of the event is located in a time zone with different Daylight Saving rule in effect.

Products affected

• Nokia N71, N80 phones
• Mac OS X 10.5

Solution

Apple has identified this as a limitation of some phones, such as the N71 and N80 series phones.

Important: Information about products not manufactured by Apple is provided ]]> Fri, 26 Oct 2007 11:31:28 -0500 Release date: Fri, 26 Oct 2007 11:29:17 -0500 http://docs.info.apple.com/article.html?artnum=306439 Issue or symptom

All Day events created in iCal and then synched to a Sony Ericsson K610i, K790i, or K800i phone will appear to be marked as All Day Events, but this status may instead appear as the start / end time of the event. This occurs if the All Day Event is edited after synchronization.

Products affected

• Sony Ericsson K610i, K790i, K800i

Solution

Apple has identified this as limitation of the mobile phone device.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not ]]> Fri, 26 Oct 2007 11:29:17 -0500 Release date: Fri, 26 Oct 2007 11:29:09 -0500 http://docs.info.apple.com/article.html?artnum=306438 Issue or symptom

Nokia 6230i phones support entering postal address fields (on the phone device) that include up to 126 characters. However, when synching this field via iSync, the first 60 characters only may be synchronized.

Products affected

• Nokia 6230i
• Mac OS X 10.5 Leopard

Solution

To avoid this phone issue, use 60 characters or less in the postal address field, or consider abbreviations.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor ]]> Fri, 26 Oct 2007 11:29:09 -0500 Release date: Fri, 26 Oct 2007 11:13:26 -0500 http://docs.info.apple.com/article.html?artnum=306437 Issue or symptom

If a synchronization session is cancelled in iSync in Mac OS X 10.5 Leopard, you may notice the phone displays a "Quitting Sync"alert for an extended period of time.

Subsequent synchronization attempts may not compete, or may report a different alert message.

This issue can occur if a synchronization session has been cancelled by clicking the "Cancel Now" button in iSync.

Products affected

• Nokia 6102
• Nokia 6103

Solution

To sync your Nokia 6102 or 6103 phone again, simply power it off and then back on. Future synchronization ]]> Fri, 26 Oct 2007 11:13:26 -0500 Release date: Fri, 26 Oct 2007 10:01:26 -0500 http://docs.info.apple.com/article.html?artnum=306433 Issue or symptom

You may notice that when synchronizing contacts with a Sony Ericsson K700i or Z1010 phone in Mac OS X 10.5, vCards which contain long entries with double-byte characters may not sync, or an alert message may appear. Double-byte characters are used in languages such as Japanese, Chinese, and Korean.

In some cases, these entries may be truncated in Address Book.

Products affected

• Mac OS X 10.5 Leopard
• Sony Ericsson K700i
• Sony Ericsson Z1010

Solution

To avoid this issue with these phones, try reducing the number of characters used in ]]> Fri, 26 Oct 2007 10:01:26 -0500 Release date: Fri, 26 Oct 2007 09:56:24 -0500 http://docs.info.apple.com/article.html?artnum=306328 Issue or symptom

On a Motorola V180 or V220 phone, when editing the duration of events that were created in iCal in Mac OS X 10.4, then synced to the phone, the duration options may only be shown as 5 minutes (instead of 1 hour, for example).

Products affected

• Motorola V180, V220
• Mac OS X 10.5 Leopard
• iCal

Solution

To avoid this issue, make changes to the event duration time in iCal before syncing events to a Motorola V180 or V220 phone.

Some duration time options may no longer appear ]]> Fri, 26 Oct 2007 09:56:24 -0500 Release date: Fri, 26 Oct 2007 09:56:14 -0500 http://docs.info.apple.com/article.html?artnum=306315 Issue or symptom

When syncing a Samsung D600 phone with Mac OS X 10.5 Leopard, you may notice that a photo that has been added to a contact on the phone itself may no longer appear after later adding (or changing) a picture for the same contact in the Mac OS X Address Book and syncing.

Products affected

• Samsung D600 phone
• Mac OS X 10.5

Solution

To avoid this issue, update any photos (or other contact information) in Address Book before syncing. Edit contact photos only on the phone itself.

You may notice that syncing a Motorola RAZR V6 MAXX phone with iSync takes a little longer than some other Motorola phones in Mac OS X 10.5.

Products affected

• Motorola RAZR V6 MAXX
• Mac OS X 10.5 Leopard

Solution

It may take around four minutes to sync the phone, depending on the amount of data on the phone and/or if the contents were deleted first and are being re-synced from your Mac.

You should wait for iSync to complete the sync. Do not unpair the phone after ]]> Fri, 26 Oct 2007 08:22:39 -0500 Release date: Fri, 26 Oct 2007 06:09:33 -0500 http://docs.info.apple.com/article.html?artnum=306448 Issue or symptom

You may notice when using the "Erase Data on Device then Sync" option in iSync and then manually cancelling a synchronization session in Mac OS X 10.5, that the Motorola K1 may appear to stay in an endless sync state. While iSync will have completed the sync operation, the phone itself may indicate that the sync is still occurring.

Products affected

• Motorola K1 series phones
• iSync

Solution

Turn the phone off and back on.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation ]]> Fri, 26 Oct 2007 06:09:33 -0500 Release date: Fri, 26 Oct 2007 06:07:40 -0500 http://docs.info.apple.com/article.html?artnum=306436 Issue or symptom

If a synchronization session is cancelled in iSync in Mac OS X 10.5, subsequent synchronization attempts may not complete, or may report an alert message.

This issue can occur if a synchronization session has been cancelled by clicking the "Cancel Now" button in iSync.

Products affected

• Sony Ericsson W900i

Solution

To begin synchronizing the Sony Ericsson W900i again with iSync, reset the phone device by powering it off and back on. Future synchronization attempts should work as expected.

Important: Information about products not manufactured by Apple is provided for information purposes ]]> Fri, 26 Oct 2007 06:07:40 -0500 Release date: Tue, 12 Jun 2007 19:02:57 -0500 http://docs.info.apple.com/article.html?artnum=305579 Issue or symptom

When synching a Motorola KRZR phone with iSync, if the computer is put to sleep during a sync session (or the phone is moved outside of Bluetooth range) an alert message may appear that says:

"There was an error pushing some changes to the phone. The synchronization may have been cancelled on the phone."

On later, subsequent syncs (after this has occurred once already) a different alert message may appear which states that the connection to the phone "failed," and, that you may need to make sure the phone is powered on.

Products affected

• ]]> Tue, 12 Jun 2007 19:02:57 -0500