Apple Support - Most Recent iTunes Articles

iTunes : Movie file cannot be found error message

Wed, 27 Aug 2008 19:06:10 -0500

When playing movies in iTunes 4.8 or later, you may see the following message: "The movie file file name cannot be found. Without this file the movie cannot play properly." This message occurs if you have reference movies in your iTunes library that can no longer access the original media. A reference movie is a very small file that points QuickTime to another location where a copy of the movie resides. These files are often temporary movie files created by another application.

iTunes: How to Create CDs From Audible Content

Wed, 27 Aug 2008 18:43:13 -0500

This document explains how to use iTunes to make an audio CD of Audible spoken word files.

iTunes: Windows reports that iTunesSetup.exe is not a "valid Win32 application"

Tue, 26 Aug 2008 18:06:47 -0500

When installing iTunes for Windows, the installation may not complete and Windows may display the following message: "iTunesSetup.exe is not a valid Win32 application."

How to find and remove duplicate items in your iTunes library

Mon, 25 Aug 2008 15:41:26 -0500

You may sometimes see an item displayed more than once in your iTunes library. To find and remove all items that show up more than once in your library follow the steps below.

Apple TV: Adding Podcasts via iTunes

Mon, 18 Aug 2008 20:17:45 -0500

In addition to getting podcasts from the Internet directly on Apple TV, you can also use Apple TV to view or listen to podcasts that are stored in your iTunes library. Most podcasts are free and you can download or subscribe to them from the iTunes Store. You do not need an iTunes Store account to download or subscribe to podcasts. This article assumes that you have completed Apple TV setup, including the iTunes connection to Apple TV. If not, please check out our Fast Start for Apple TV. The settings for adding podcasts to Apple TV are

iTunes For Windows Vista: Unable to Create a New Apple Account or View Account Information

Tue, 12 Aug 2008 18:29:53 -0500

If you are unable to create a new Apple Account or view Account information in Windows XP or Windows 2000, see this article. Learn what to do if you can't create an Apple Account for the iTunes Store or sign in to view information for an existing account. When you try to create a new Apple Account with iTunes or when you try to view existing account information, this alert appears: "Could not complete your iTunes Store request. The store may be busy. Check your Internet connection or try again later."

Restore error messages on the iPhone and iPod touch

Tue, 12 Aug 2008 16:10:32 -0500

When trying to restore your iPhone or iPod touch with iTunes, you may see an error message that stops the restore process.

iTunes 7 for Mac: AirTunes won't connect to remote speakers

Fri, 8 Aug 2008 20:23:56 -0500

When using iTunes 7.0 for Mac, some users may not be able to connect to remote speakers using an Airport Express base station. In this case, the remote speakers would be visible in iTunes 7.0, but iTunes would timeout while trying to connect and the speaker menu would return to Computer.

iTunes: Music Sharing does not work if Firewall is on

Fri, 8 Aug 2008 19:04:51 -0500

If Firewall is on, other iTunes users can see your iTunes shared name, but they cannot see your playlists. The connection stops at a progress bar that says: "Loading ''" or a message indicates "The Shared music library '' is not accessible for an unknown reason (-3259)" This happens with iTunes 4.0 or later under Mac OS X 10.1.5 - 10.4.

iTunes 7.3: Changes in music sort order

Fri, 8 Aug 2008 19:01:58 -0500

Starting with iTunes version 7.3, the following sort order is implemented:

Can't burn a CD in iTunes for Windows

Wed, 6 Aug 2008 18:27:04 -0500

Find out what to do if you can't burn an audio CD using iTunes for Windows. Sometimes an audio disc may not burn as expected. Here are some things to check.

iTunes 7 for Windows is unable to display album covers in Cover Flow

Wed, 6 Aug 2008 15:25:54 -0500

When using Cover Flow view in iTunes 7 for Windows or when browsing areas of the iTunes Store that use Cover Flow, some customers may see an error message appear as shown below and iTunes may subsequently quit unexpectedly:

Music doesn't play in iTunes for Windows

Mon, 4 Aug 2008 20:14:11 -0500

If you can't play songs in iTunes for Windows, here are some things to check. Note: If your audio files no longer play at all (you don't hear any audio and the diamond in the progress bar does not move) in iTunes for Windows after upgrading to iTunes 5 or iTunes 6, see this article. If you can't play music on an audio CD in iTunes, or the songs you import from an audio CD do not play, see this article.

iPod not recognized correctly on Toshiba laptop

Mon, 4 Aug 2008 15:34:06 -0500

If you have a Toshiba portable computer and connect any iPod model to it using USB, you may experience any of the following issues: iTunes for Windows doesn't recognize your iPod. Windows and iPod Updater recognize your iPod, but you get an error when you try to update or restore the iPod: "Firmware update failure, Disk write error"

Windows OS Managed Client: How to manage iTunes control features

Mon, 4 Aug 2008 14:39:11 -0500

Note: This document applies only to Microsoft Windows-compatible computers. For documentation on administrative management of iTunes Control Features for Mac OS X, please read article HT2653. For information regarding use of the iTunes Parental controls via iTunes preferences, please read article HT1904. iTunes offers parental, enterprise, and education controls which give system administrators the ability to set content restrictions. The following information is for customers who want to pre-configure parental and/or other controls in iTunes for Microsoft Windows. This information only applies to iTunes 7.1 or later. Important: The following steps involve making changes to the Windows registry using the Registry Editor

Mac OS X Managed Client: How to manage iTunes Control Features

Mon, 4 Aug 2008 14:37:33 -0500

Note: This document applies only to Macintosh computers managed by Workgroup Manager, an administrative tool included with Mac OS X Server. For documentation on administrative management of iTunes Control Features for Windows, please read article HT2102. For information regarding use of the iTunes Parental controls via iTunes preferences, please read article HT1904. iTunes offers parental, enterprise, and education controls which give system administrators the ability to set content restrictions. The following information is for customers who want to pre-configure parental and/or other controls in iTunes for Mac OS X. This information only applies to iTunes 7.1 or later.

Remote for iPhone or iPod touch can't connect to iTunes or Apple TV

Fri, 1 Aug 2008 12:19:36 -0500

If you are experiencing an issue where you can't pair Remote with iTunes or Apple TV or are having difficulty connecting to an iTunes library or Apple TV that you've already paired with and connected to before, review the troubleshooting suggestions listed in this article.

iPod shows up in Windows but not in iTunes

Fri, 1 Aug 2008 03:17:16 -0500

This document is for Windows. If you have a similar symptom but have a Mac, click here. If you have an iPod touch, check this document. There are several possible solutions to an issue where you may see your iPod in My Computer, but not in the iTunes Source pane. Start at the top and work your way through the steps until your iPod works with your computer. Important: If you do not see iPod in My Computer, go here for help.

iTunes 7 or later for Windows Installation stops responding while "registering modules"

Thu, 31 Jul 2008 16:37:42 -0500

Some customers may experience an issue when trying to install iTunes 7 or later for Windows where the installer will freeze while "registering modules" as shown below:

Podcasts playlist in iTunes is empty

Tue, 29 Jul 2008 15:18:13 -0500

If the podcasts playlist in the Source list of iTunes becomes empty unexpectedly, don't worry—they're still on your computer and can be easily added back into iTunes by following these instructions.