Apple Support - Most Recent Apple Remote Desktop Articles http://www.apple.com/support/ Apple Support - Most Recent Apple Remote Desktop Articles from Apple Inc. en-us Copyright 2008 Apple Inc. 1440 Thu, 28 Aug 2008 12:18:19 -0500 Apple In house red apple http://www.info.apple.com/images/red-ac-apple.gif http://www.apple.com/support/ <![CDATA[Remote Desktop: Tips for assigning a VNC password to multiple clients]]> Release date: Fri, 15 Aug 2008 18:54:09 -0500 http://support.apple.com/kb/HT2790 Fri, 15 Aug 2008 18:54:09 -0500 <![CDATA[Remote Desktop 2.2: Setting the NetBoot or Netinstall Startup Disk for Intel-based clients]]> Release date: Fri, 15 Aug 2008 18:53:27 -0500 http://support.apple.com/kb/HT2789 Fri, 15 Aug 2008 18:53:27 -0500 <![CDATA[Remote Desktop 2: Integrating with Intel-based clients]]> Release date: Fri, 15 Aug 2008 18:48:46 -0500 http://support.apple.com/kb/HT2785 Fri, 15 Aug 2008 18:48:46 -0500 <![CDATA[Apple Remote Desktop 2: Backing up the admin database]]> Release date: Fri, 15 Aug 2008 18:47:49 -0500 http://support.apple.com/kb/HT2779 Fri, 15 Aug 2008 18:47:49 -0500 <![CDATA[Apple Remote Desktop 3.0: Quit the Remote Desktop admin application before installing]]> Release date: Fri, 15 Aug 2008 18:45:41 -0500 http://support.apple.com/kb/HT2777 Fri, 15 Aug 2008 18:45:41 -0500 <![CDATA[Mac OS X 10.4 Tiger requires Apple Remote Desktop v2.2]]> Release date: Fri, 15 Aug 2008 15:38:49 -0500 http://support.apple.com/kb/HT2771 Fri, 15 Aug 2008 15:38:49 -0500 <![CDATA[Apple Remote Desktop 3.2 or later required for Mac OS X 10.5 Leopard]]> Release date: Wed, 30 Jul 2008 18:50:17 -0500 http://support.apple.com/kb/HT2566 Wed, 30 Jul 2008 18:50:17 -0500 <![CDATA[Apple Remote Desktop: Configuring remotely via command line (kickstart)]]> Release date: Tue, 15 Jul 2008 20:55:33 -0500 http://support.apple.com/kb/HT2370 Tue, 15 Jul 2008 20:55:33 -0500 <![CDATA[About Apple Remote Desktop version 3.2]]> Release date: Fri, 13 Jun 2008 14:32:34 -0500 http://support.apple.com/kb/HT2022 Fri, 13 Jun 2008 14:32:34 -0500 <![CDATA[Remote Desktop: Can only Observe and Control if user account has no password]]> Release date: Fri, 8 Feb 2008 02:36:34 -0600 http://docs.info.apple.com/article.html?artnum=306695 Remote Desktop will only allow you to control and observe a Mac if the ARD user has a blank password. All other tasks will not work.

The status will show "No Password" and will not appear in a 'ready' status.

To perform other tasks using Remote Desktop, specify a user who has a password configured when adding the computer in Remote Desktop Admin.

You may also use Directory-based authentication in this scenario. Refer to page 63 of the Remote Desktop 3.1 Admin Guide for more information about directory-based authentication.

]]> Fri, 8 Feb 2008 02:36:34 -0600 <![CDATA[Apple Remote Desktop: Why features may be grayed out in the Admin application]]> Release date: Fri, 21 Dec 2007 23:09:46 -0600 http://docs.info.apple.com/article.html?artnum=306296 When features are unavailable (grayed out or dimmed) in the Remote Desktop Admin application, the application is probably being run in Non-administrator Access or User Mode.

User Mode was introduced in Remote Desktop 2.0.

Non-administrator Access or User Mode is activated when a non-administrative user opens Remote Desktop to administer Apple Remote Desktop client computers. The administrator of the computer with Remote Desktop Admin installed can choose which features and tasks are available to non-administrator users.

See the Apple Remote Desktop Admin Guide for more information.

]]> Fri, 21 Dec 2007 23:09:46 -0600 <![CDATA[Apple Remote Desktop 3.2: Customizing date formats]]> Release date: Thu, 18 Oct 2007 13:05:21 -0500 http://docs.info.apple.com/article.html?artnum=306748 Apple Remote Desktop (ARD) version 3.2 includes support for international, non-Gregorian calendar formats such as Japanese, Islamic, Buddhist, and Hebrew calendars.

ARD 3.2 makes customizable date formatting available in Mac OS X 10.4 or later. To customize a date or time format:

  1. From the Apple menu, choose System Preferences.
  2. From the View menu, choose International.
  3. Click Formats.
  4. Click the Customize button in either the Dates or Times section.

ARD 3.2 uses the following date formats: Short Date, Medium Date, Full Date.

ARD 3.2 uses the following time formats: Short Time, Medium Time.

]]> Thu, 18 Oct 2007 13:05:21 -0500 <![CDATA[Remote Desktop: Managed Clients see blue screen when screen is locked]]> Release date: Mon, 13 Aug 2007 19:56:28 -0500 http://docs.info.apple.com/article.html?artnum=306176 Issue or symptom

When application access is restricted, managed Remote Desktop clients may see a blue screen when the screen is locked, and the screen may not be unlockable.

Products affected

  • Apple Remote Desktop (ARD)

Solution

Restart the client computer to gain access to the computer.

To avoid the issue, if you're using Parental Controls to restrict application access, enable the "Allow Supporting Programs" option in the Finder & System settings.

If you're using Managed Client settings in Workgroup Manager on a Mac OS X Server, enable the "Allow approved applications to launch non-approved applications" option (also ]]> Mon, 13 Aug 2007 19:56:28 -0500 <![CDATA[Remote Desktop reports Mac OS X 10.4.9 after Mac OS X 10.4.10 Update is installed]]> Release date: Fri, 29 Jun 2007 22:20:43 -0500 http://docs.info.apple.com/article.html?artnum=305815 Issue or symptom

Remote Desktop 3.1 may report that a computer has Mac OS X version 10.4.9 even though is has actually been updated to Mac OS X 10.4.10.

Products affected

  • Apple Remote Desktop 3.1
  • Mac OS X 10.4.10
  • Mac OS X Server 10.4.10

Solution

To verify which Mac OS X version is installed, check the Build information, which should be correct even if the version is not:

]]>Fri, 29 Jun 2007 22:20:43 -0500 <![CDATA[Apple Remote Desktop 3: Which tasks are not encrypted?]]> Release date: Thu, 14 Jun 2007 21:26:27 -0500 http://docs.info.apple.com/article.html?artnum=305572 Apple Remote Desktop 3 encrypts most tasks using AES 128-bit encryption. For more information on ARD's encryption, see this article.

ARD 3 does not encrypt the following tasks:

  • Wake
  • Share Screen
  • Upgrade Client Software

You may choose to encrypt Copy Items and Install Package tasks. Encryption can be enabled globally for these features in the Admin application's preferences. Also, encryption for these tasks may be enabled or disabled before executing the task.

Enabling encryption for these tasks may increase the time required to complete a task. LAN users will see see faster speeds without encryption enabled, but WAN users ]]> Thu, 14 Jun 2007 21:26:27 -0500 <![CDATA[Apple Remote Desktop: How to remotely set a Bonjour name]]> Release date: Tue, 12 Jun 2007 19:41:07 -0500 http://docs.info.apple.com/article.html?artnum=305592 Issue or symptom

In Apple Remote Desktop 2 or later, changing a remote computer's Computer Name via the Manage menu's Rename Computers command does not change the remote computer's Bonjour name.

Products affected

  • Apple Remote Desktop 2 or later

Solution

To set the Bonjour name, choose Send Unix Command... from the Manage menu and send the following command:

systemsetup -setlocalsubnetname {name}

Where {name} is replaced by the desired Bonjour name. The ".local" name extension is automatically appended to the Bonjour name you choose.

You must specify Run this Command as User: root .

Additional information

You may use these characters in ]]> Tue, 12 Jun 2007 19:41:07 -0500 <![CDATA[Apple Remote Desktop 2: How to copy a computer list from one admin to another]]> Release date: Mon, 4 Jun 2007 21:05:20 -0500 http://docs.info.apple.com/article.html?artnum=300512 here).

To transfer the list, follow these steps:

  1. Select the computer list.
  2. Select all the computers in the list.
  3. Copy the list and paste it into a text editor such as TextEdit.
  4. Save the new document and then copy it to the other admin system.
  5. Select the Scanner in Remote Desktop.
  6. Change the pop-up menu from local network to File Import.
  7. Use the ellipsis (...) button to select the newly-copied list.
  8. Create a new computer list based on the computers found by the ]]> Mon, 4 Jun 2007 21:05:20 -0500 <![CDATA[Apple Remote Desktop: Accessing data in the ARD database using industry-standard database tools]]> Release date: Fri, 11 May 2007 22:31:27 -0500 http://docs.info.apple.com/article.html?artnum=305355 Apple Remote Desktop (ARD) versions 2.x and 3.x store system information gathered from clients in a PostgresSQL database. This data can be accessed by
    industry-standard ODBC compliant database tools or via command-line tools. The data can used for archival purposes, customer reporting, and client maintenance.

    To learn more about accessing the data in the Apple Remote Desktop database, see this article.

    Note: The complimentary support included with new Apple products does not include assistance for these advanced procedures. However, fee-based support is available through AppleCare in both a single incident and annual contracts. See Mac ]]> Fri, 11 May 2007 22:31:27 -0500 <![CDATA[Installing Apple Remote Desktop Admin 3.0 if a later client version is already installed]]> Release date: Thu, 8 Feb 2007 14:06:17 -0600 http://docs.info.apple.com/article.html?artnum=305008 Issue or symptom

    The Remote Desktop 3.0 package installer will not install on a computer that has a later (newer, that is) client version installed.

    Products affected

    • Apple Remote Desktop 3.0
    • Mac OS X 10.3 through 10.4.8

    Solution

    1. Uninstall the later client software. See this article for detailed steps.
    2. Install the admin and/or the client software using the Apple Remote Desktop 3.0 Installer.
    3. After installing ARD 3.0, use Software Update to update to the latest version.
    ]]>     Thu, 8 Feb 2007 14:06:17 -0600     <![CDATA[About Apple Remote Desktop 3.1]]> Release date: Mon, 4 Dec 2006 09:10:14 -0600 http://docs.info.apple.com/article.html?artnum=304569 Apple Remote Desktop (ARD) version 3.1 can be installed on computers that have:

    • Mac OS X 10.3.9 or later.
    • An Ethernet (recommended), Airport, or FireWire over IP network connection
    • Apple Remote Desktop (ARD) 3.0

    Apple Remote Desktop 3.1 is a Universal Binary updater application and will upgrade Apple Remote Desktop 3.0 installations on Intel- or PowerPC-based Macintosh computers which meet the above criteria.

    Update packages

    Apple Remote Desktop 3.1 provides two update packages:

    • Apple Remote Desktop 3.1 Client
    • Apple Remote Desktop 3.1 Admin

    These updates can be downloaded from Apple downloads.

    Compatibility with previous ]]> Mon, 4 Dec 2006 09:10:14 -0600