If you see a message that your synchronization failed or if nothing happens when you try to sync, check the following:
• | Make sure your computer or device is turned on, properly connected (check the FireWire, USB, or Bluetooth connections), and set up to work with iSync (it appears in the iSync window). If you're using a Bluetooth device, make sure it's within range of your computer. If you're using a FireWire or USB device, unplug the device from your computer, and then plug it in again and make sure it's properly connected. For information about setting up your computer and devices to work with iSync, click "Tell me more." |
• | If you're tying to synchronize a phone, make sure you sync it using the Sync Devices button in the iSync window. (You cannot perform a sync using the phone's synchronization feature.) |
• | If you're trying to sync your Palm OS device, make sure you're initiating the sync using HotSync (not the Sync Devices button in the iSync window). If you're still having problems syncing your Palm, click "Tell me more." |
• | If you're trying to sync a phone or a Palm OS device using the Sync Now command in the Sync Status menu on the right side of the menu bar, make sure iSync is open before choosing the menu item. |
• | In iSync, choose Window > Sync Log to see detailed information about your latest sync. If synchronization fails for any reason, a window appears at the end of the sync listing the date of the sync and the errors that occurred. This same error information, along with any changes that were made to your computers and devices, is shown in the iSync Log window. |
• | If you have a Symbian OS phone and you see a message that iSync can't communicate with your phone, open the iSync Config application on your phone and make sure the iSync Agent is running. For more information, click "Tell me more." |
• | If you have a Symbian OS phone and your phone sync was interrupted, you may not have responded in time to messages on your phone asking you if it's OK for your computer to communicate with your phone (if you don't respond after a short time these messages disappear and the phone sync is cancelled). To avoid having to respond to these messages, you can authorize your computer to communicate with your phone in your phone's Bluetooth settings. For more information, see the documentation that came with your phone. |
• | If you've installed third-party calendar or contacts software, it may be interfering with iSync reading the contact and calendar information on your phone. Disable the third-party software before each sync. For information about disabling software on your phone, see the documentation that came with your phone. |
• | If you cannot sync at all or are seeing frequent error messages, you may want to reset your sync history. Resetting the sync history deletes the information in the Mac OS X synchronization database on your computer (the place where all your sync changes are stored), and returns your computer and device sync settings (in iSync, on .Mac, or any other sync client you've used) to their original states. To reset your sync history, choose iSync > Preferences, and then click the Reset Sync History button. For more information, click "Tell me more." |
• | If you've changed your setup or any settings, try syncing again. |
|
