Server Admin 10.4 Help

User Doesn't See the Server in My Network Places

If a server that provides Windows file service doesn't appear in the My Network Places window of Windows XP and 2000 (the Network Neighborhood window of Windows 95, 98, or ME):

• Make sure the user's computer is properly configured for TCP/IP and has the appropriate Windows networking software installed.
• Go to the DOS prompt on the client computer and type "ping IP address" where IP address is your server's address. If the ping fails, then there is a TCP/IP network problem.
• If the user's computer is on a different subnet from the server, try the following:
  • Make sure the "Enable WINS server" option is selected, or the "Register with WINS server" option is selected and configured correctly. These options are in the Settings pane of Windows services in Server Admin.
  • On the Windows computer, choose View > Refresh to force Windows to discover newly added network resources, which can otherwise take several minutes to be discovered.
  • On the Windows computer, map a Mac OS X Server share point to a drive letter. You can do this by opening My Network Places (or Network Neighborhood) and choosing Tools > Map Network Drive.

Note: If Windows computers are properly configured for networking and connected to the network, client users can connect to the Windows file service of Mac OS X Server even if they can't see the server icon in My Network Places (or Network Neighborhood).