MobileMe Account Help
If you’re having trouble logging in to your MobileMe account |
Support |
If you’re having trouble logging in to your MobileMe account, do the following:
-
Make sure you’re typing your member name and password correctly, and that the Caps Lock key is not pressed (passwords are case-sensitive).
-
If you can’t remember your MobileMe password or you see a message that your account has been disabled for security reasons (which means someone has tried and failed to sign in multiple times), visit the iForgot website and follow the instructions for resetting your password.
-
If you changed your password, make sure you update your password in MobileMe preferences (on a Mac, choose Apple Menu > System Preferences, and then click MobileMe; on Windows, choose Control Panels from the Start menu, and then click MobileMe). This ensures that you can access the services that come with your MobileMe subscription, such as your iDisk and MobileMe Mail.
You should also update the password in the account settings area of any email programs that you use to get your MobileMe mail (on your computers or devices such as iPhone or iPod touch).
Note: Changing your MobileMe password also changes your Apple ID password (if you made purchases from the iTunes Store or the online Apple Store before you had a MobileMe subscription, you were asked to create an Apple ID). The login information for your Apple ID and MobileMe accounts is the same so you can easily keep track of all your Apple transactions and services. Make sure you use your new password the next time you visit the online Apple Store or iTunes Store.